I honestly wouldn't recommend this hotel. As soon as we checked into our rooms, we heard extremely loud noise(like someone hitting against the windows every 5 mins/ creeking loud noise). When it came to sleep time, we obviously did not manage and went down to speak to reception. They(2 ladies at the reception) went on to explain that this is a known issue they have because of the wind and that it happens in this area and they have no control over it. I explained how we were here to celebrate my husband's 30th and if there is anything that can be done to switch our rooms to more a quiet floor (as we were fairly high up and the wind gets worse the higher we go) and they went on to say that "all rooms in our price category are sold out and moving us to another room would be an upgrade so not possible" (keep in mind this was 11pm and we were checking out 11am the next day, meaning these rooms would not have been used).
I then said ok, don't upgrade us then, can you please provide earplugs? They said no, we stopped stocking those 6 months ago. I was shocked as to how you are aware you have a huge problem with the noise and don't even think of a solution? They did offer us free drinks, which we declined as we explained we just wanted to go sleep.
On the next day when we were checking out the receptionist(a new lady) just said "hi drop your keys here, bye". No question of how our stay was or if we had any feedback.
I'm quiet shocked to be honest of how poorly managed this hotel is, and definitely won't be returning.
The pool also states that it's not monitored and asks people not to jump in/dive, but there were so many kids jumping in and splashing around every 5 minutes, bothering the adults, and their parents were fine with it.
I also stated in the booking that we were here to celebrate my husband's birthday, and they didn't bother to even leave a nice note in the bedroom, or provide anything considerate.
The bars& restaurants are great and I would return for food/drinks which I've left good reviews for, but definitely not for a stay.

We thoroughly enjoyed our stay especially with the beautiful views and lovely pool. Thanks to all the staff who were very helpful. Room service was absolutely delicious.

Bom serviço, excelente pequeno almoço.
Boa vista quer do quarto (11° andar) quer da Sala de Pequeno almoço (38° andar).
Localização óptima para o pretendido ( junto do local de trabalho, mas não muito central para quem vai visitar Londres).

Un super séjour ici. Check in et Check out très efficace. Emplacement nickel. J’ai apprécié le fait que la salle de bain était très adaptée aux personnes handicapées avec des barres incrustées dans les murs notamment. J’ai aimé aussi les produits Karma :)

Zatrzymaliśmy się na kilka nocy w okresie Wielkanocy. Dostaliśmy pokój na 33 piętrze z mega widokiem. Hotel posiada basen i saunę niestety na szlafroki każą sobie płacić 15£ od osoby za pobyt co uważam za niestosowne dla hotelu o 4 gwiazdkach. Śniadania to full British breakfast bez urozmaiceń więc z braku wyboru jedliśmy w lokalnych restauracjach których jest tam dużo. Do stacji metra jest 5 minut ale można też skorzystać z wodnego środka transportu co jest akurat super. Ogólnie pobyt bardzo udany i chętnie tam wrócimy

Beim Frühstück muss man je später länger warten auf einen Tisch. Rezeption sehr anonym. Ansonsten sauber und sehr gut. Tolle Lage. Leckeres Essen. Super Ausblick aus der Skybar.

I celebrated my 23rd birthday with my fiance at Novotel hotel and had a wonderful time.
The hotel was stunning, the room was large, and the city view was breathtaking both day and night.
The shower was immaculate and had a privacy button which was cool.

Enjoying the swimming pool and sauna added an extra special touch to our stay.

The restaurant and bar on the top floor was also great and offered a spectacular view

Long queue for check in. Long wait for lift (up to 10 mins to find a lift with space). Restaurant too expensive for a 4 star hotel. Upon returning to the hotel found the water cooler in reception had no cups. Asked at reception if there was a vending machine to buy water was told no and I would need to order from room service. Checked the room service menu but no bottled water available. Ended up being dehydrated as no shops nearby either. One small can of water left in the room had been consumed earlier in the day. Room is ok. View of a building site next door not so ok.

I stayed here for a couple of days back in early February and I was very pleased with the whole experience.

I arrived quite early, before midday, on a Friday morning and a friendly, young, left handed Italian lady at the reception desk was happy to check me in immediately. I asked if was possible to give me a room on one of the higher floors so she put me in Room 31 15. Perfect. She even gave me a voucher for a free drink at the bar at the top of the hotel which was nice.

The room itself was of a modest size but very modern and had excellent views, mainly to the other high rise buildings in this part of town. There was a large comfortable bed, a desk above which was a big flat screen TV. The free WiFi worked well. I was thankful for the free coffee and tea making facilities and the free safe in the wardrobe. The modern bathroom was clean and had a great walk in shower. I did slip around in it a bit but I asked the same receptionist if I could have a rubber bath mat to avoid any injuries. No problem.

I didn't avail myself of the breakfast there - I just went to one of the many places in the Canary Wharf shopping malls.

The overall location was fine. I enjoyed catching the Uber boats into town. The pier was closer than the two underground stations over at Canary Wharf. All in a reasonable walking distance.

Actually I was so impressed that I have booked a couple more nights when I come over again in July.

We stayed in room 2510. We were not at all impressed with our room. Firstly, the toilet was emitting a terrible odor akin to a sewerage. There were stains on the carpet and on the walls. It was my first time in London and I was extremely disappointed by this, especially the price that we paid. It also took a long time for room service to respond to our requests. I would not recommend this hotel for anything other than the pool and location.

Great hotel. Easy access to Canary Wharf and the O2. Room was very clean, bed was cosy, and the view from the room was fantastic. Breakfast was great too - what you’d expect for a full English, other great selections too like fresh fruits, yoghurt, nuts and seeds to make a nice pot of granola. Staff here are excellent, especially Antonella Veronica, she’s super friendly, helpful and professional!

Rang reception continually no response.
Housekeeping finally came said to wait til morning to fix tv.
Watched airplane lights from window.. great

El hotel está maravillosamente decorado, y la atención en recepción fue muy atenta. Las habitaciones son cómodas, las vistas preciosas, incluido el desayuno en la planta 38. Muy cerca del metro

our hotel room was clean, bright, had a great view, a large bathroom and a very comfortable bed. we also really enjoyed the hotel pool and gym, the location (underground/trains are only a few minutes away) and were really happy with the overall service and the friendly hotel staff! we had a very pleasant stay :)

Really basic room with a view to a huge construction site. Shower wasn't hot enough and the air conditioning was noisy, with a blast of air directed directly at our faces. Staff at reception not friendly at all. For £160, a poor deal. You are better off in a Premier Inn or Travel lodge at 1/3rd the cost! Even worse, a supposedly disabled shower seat was downright dangerous since it is too low. Hubby fell off it and had to be helped out of the bathroom.

The location is great, and you have access to Canary Wharf station ???? and i would definitely recommend it. The rooftop bar view is top.

The carpet in the room was filthy, with blacke rubbery spots on it.
The table in the bar was sticky.

A few weeks before there were dirty towels behind the curtains.

Buttons on the elevator seem to not work.
I expect more from an accor hotel.

Staff is very friendly

Absolut suberb! Am avut executive room la etajul 28 cu o priveliste fabuloasa!