MAISON ROUGE STRASBOURG HOTEL & SPA * * * * *
Hotel
•
€€€
Go there and contact
03.88.32.08.60
2024
Recommended
•
2024
A hotel with a hushed, refined ambience, offering superb rooms with top-quality amenities and suites with private lounge.
A veritable institution in the heart of the city, Maison Rouge Hotel & Spa promises a timeless escape. In a hushed, refined atmosphere, you'll be seduced by the elegance of the décor, where Alsatian codes and traditions mingle with Art Deco touches. The rooms and suites are spacious, elegant and comfortable, and feature top-of-the-range equipment and bedding, as well as a sophisticated design. An establishment where luxury and authenticity meet, for a unique experience.
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Members' reviews on MAISON ROUGE STRASBOURG HOTEL & SPA
4.4/5
38 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in december 2023
스트라스부르그 여행을 갈때 호텔예약을 하지 않고 즉흥적으로 간거라 가자마자 예약하려니 크리스마스 시즌이라 다 예약완료고 멘붕온 상태에서 비싸도 고른곳인데 위치도 너무 완벽하고 다 마음에 드는곳이었어요. 한가지 방음이 좀 잘 안된다는게...이건 유럽에선 어쩔 수 없는거겠죠. 소음빼고는 완벽했습니다.
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Visited in december 2023
Superbe Hôtel !
Visited in december 2023
Établissement exceptionnel et tres serviable, nous avions oublié le portefeuille de mon mari ils nous l ont renvoyé immédiatement !! Tres bel établissement de surcroit ! Encore un grand merci !
Visited in december 2023
Hotel excelente y ubicación perfecta en el centro de Estrasburgo ideal para disfrutar de los mercados navideños. El restaurante también es excelente para comer o tomar algo, lo recomiendo al 100%. Aunque la fianza que nos hicieron pagar al llegar no nos lo supieron explicar claramente, siendo un hotel de cinco estrellas deberian poder atendernos en varios idiomas, no solo en francés e inglés.
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While called reception Pascal, who insisted that this room was for all guests. See the picture of my room.
Being in the hospitality industry, the satisfaction of the guests should be the priority not even in my case. The duty manager takes care of the team but at least shows them a good example rather than taking their side. (At least tell me before I enter the room with a huge surprise)
Finally, I had to wait for my room after 4 pm to get the room that I reserved.
Thank you for taking the time to share your feedback.
We are glad to hear that you have chosen our hotel for your stay and would like to apologize for any confusion regarding the room assignment upon your arrival.
We aim to accommodate our guests' needs and preferences, and it seems there was a miscommunication in this instance. Our reception is available 24/7 to ensure that all our guests receive prompt assistance and service. While we strive for all our guests to have a seamless experience, it appears we fell short in your case, and for that, we sincerely apologize.
We hope that you will allow us the opportunity of providing you with an improved stay in the future.
With very best wishes for the New Year!
Carine Kienle, General Manager