HÔTEL INTERCONTINENTAL * * * * *
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5-star hotel with restaurant, spa, swimming pool and terrace facing the Danube and Chain Bridge in Budapest.
Ideally located opposite the Danube and the Channel bridge, Intercontinental is a 5-star choice. The quality of the reception is such that the dimensions of the site are forgotten. The lobby, the comfortable club lounge, the elegant restaurant, the late Spa (its swimming pool, sauna and wide range of massages) and the fitness room will make your stay budapestois, one of your most beautiful souvenirs of travel! The 402 spacious and completely renovated rooms have everything you need (including Nespresso® coffee machines in free service) and beautiful wooden furniture gives warmth and elegance to all. Unlike many hotels in Europe, Intercontinental has retained two smoking floors: advice to amateurs! Finally, enjoy real croissants on the sunny terrace, facing the Danube, at the time of breakfast, is an exquisite moment to savour without moderation!
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Members' reviews on HÔTEL INTERCONTINENTAL
When we got into our room, it doesn’t feel clean, there’s lipstick on the mug, hair in the bathroom sets. So we called the guest service, they provided us with a new room. I did mention that we are 3 so we’d like our extra bed being prepared before we changed the room. After waiting for a while, someone brought a new room key. We changed to 2 doors next, but the new room is still not very decent, there is hair in the bathtub and the bathtub seemed really dirty. There were weird bits left on the table, not sure if it’s food or booger, I don’t wanna know. Also our extra bed is not made. We were all tired from the travel so didn’t want to complain more. View of the room is fantastic I’m not gonna lie, but overall it does NOT feel like a five star hotel.
While I had high hopes for a comfortable and enjoyable experience, I must express my extreme disappointment with several aspects of my visit.
As a frequent traveller who values high quality accommodation and service my experience fell far below expectations.
Choosing to book this hotel, was the worst decision I have made in the past 10 years of staying with the IHG brand worldwide.
In the past 12 months alone, I’ve stayed 228 nights with your brand.
Despite booking a reservation well in advance, and prior arrangements, the check-in process was slow, tiring, inefficient and disorganised, leading to unnecessary delays and frustration.
From the moment I arrived, it was evident that the level of service did not meet the standard I have come to expect from the intercontinental brand.
Firstly, upon arrival, I was greeted with a luck of warmth and professionalism from
Mr. Marten Schoenrock, the hotel general manager. Instead of showing his appreciation for my ongoing loyalty and status, he welcomed me with a lot of unacceptable excuses and boring stories.
Not only that Mr. Marten wasn’t willing to“walk the extra mile” for me, and try to do the maximum, he offered me the minimum and insisted to deny any acceptable resolution.
The overall atmosphere was far from the promised standard of comfort and luxury.
It impacted my ability to relax and unwind.
I have no other way to describe my horrible experience than a shame to the “Intercontinental hotel in Budapest, Hungary.“
and as a disgrace to the respectable IHG brand.