BARCELO SAN JOSE
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Residencial El Robledal Diagonal 23 A San Jose La Uruca CR 10107 Diagonal 23A San Jose Costa Rica,
San José,
Costa Rica
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0050622202034
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Members' reviews on BARCELO SAN JOSE
4.1/5
77 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in november 2023
Hermoso lugar, me encantó
BARCELO SAN JOSE
Manager
11/27/2023 at 16:12
Estimada huésped
Muchas gracias por sus maravillosos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros.
Saludos cordiales
Carlos Ruiz
Director
Muchas gracias por sus maravillosos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros.
Saludos cordiales
Carlos Ruiz
Director
See the translation
Visited in november 2023
we booked and spent 2 wonderful nights at this hotel. The rooms are comfortable, sleep in the hotel was wonderful. But our stay at the hotel was spoiled by one circumstance. Our stay at the hotel included 2 free dinners. During registration, I asked the reception desk about this, but the employee who conducted our registration replied that he knew nothing about it. I asked him again and with a look of disbelief he thrust 2 coupons for breakfast (not dinner) into our hands. We decided to go to the hotel restaurant and buy food for dinner. We spent over $80 that we didn't plan on spending on food. The hotel manager did not help us in any way, although we approached him with a request for a refund of money for dinner. Be careful, don't trust that you will be fed in the evening
BARCELO SAN JOSE
Manager
11/27/2023 at 16:19
Dear guest
First of all, we would like to thank you for sharing your opinion with us, we are pleased to read that you liked the hotel facilities. With reference to the negative aspects reported on your part, you can be sure that we have carried out the corresponding verifications, so we would like to clarify that your reservation actually included dinners for the 2 nights of stay, at our Anfora Restaurant, however, you took dinner at the El Rancho restaurant, so consumption had to be charged separately.
We are very sorry for any misunderstanding with this situation. Do not doubt that your comments will be studied to avoid this type of impression on our clients in the future.
Kind regards
Carlos Ruiz
Director
First of all, we would like to thank you for sharing your opinion with us, we are pleased to read that you liked the hotel facilities. With reference to the negative aspects reported on your part, you can be sure that we have carried out the corresponding verifications, so we would like to clarify that your reservation actually included dinners for the 2 nights of stay, at our Anfora Restaurant, however, you took dinner at the El Rancho restaurant, so consumption had to be charged separately.
We are very sorry for any misunderstanding with this situation. Do not doubt that your comments will be studied to avoid this type of impression on our clients in the future.
Kind regards
Carlos Ruiz
Director
See the translation
Visited in november 2023
Stayed here for a night after and before our flights to/from San Jose, arranged by a package holiday provider. For that reason, it's hard to criticise something you have no expectation of or paid for directly. Having said that, our lasting experience of our stay was far from how the hotel presents itself. It is a sheep in worn wolf's clothing.
Although we were upgraded due to the hotel being over booked, we didnt really benefit from the larger room and it was a little concerning to be overbooking. There were numerous problems with the room, but I won't go into those.
The hotel describes it's pool as heated, this is far from the truth. It was the coldest pool we experienced during our 2 week, 5 hotel trip and the only one to describe it's pool as heated.
We booked a massage with their connected spa, both of us were left a little disappointed with that experience too.
We liked the look of their Japanese restaurant, but they informed us that salmon, tuna and shrimp were not available. As most of the offerings were sushi related, this deminished their options. We then went to their other restaurant, but they said the whole room was booked for a group. Unfortunately, the hotel is a little isolated from everything else in the capital, so we were left with the only option of sitting outside and ordering from the menu. Not exactly the worst thing, but a little frustrating when the restaurant was never more than 25% full at any time.
The food wasn't great either to be honest. The ribs were barely edible at best.
Now, to get to our main gripe with our stay; the effect it has had on our insides. The food poisoning both of us received is the worst we've ever experienced. Not the best way to begin a 20 hour journey back home. A whole day later and we are still suffering from this.
If given the choice, I'd recommend choosing an alternative stay in the capital.
Although we were upgraded due to the hotel being over booked, we didnt really benefit from the larger room and it was a little concerning to be overbooking. There were numerous problems with the room, but I won't go into those.
The hotel describes it's pool as heated, this is far from the truth. It was the coldest pool we experienced during our 2 week, 5 hotel trip and the only one to describe it's pool as heated.
We booked a massage with their connected spa, both of us were left a little disappointed with that experience too.
We liked the look of their Japanese restaurant, but they informed us that salmon, tuna and shrimp were not available. As most of the offerings were sushi related, this deminished their options. We then went to their other restaurant, but they said the whole room was booked for a group. Unfortunately, the hotel is a little isolated from everything else in the capital, so we were left with the only option of sitting outside and ordering from the menu. Not exactly the worst thing, but a little frustrating when the restaurant was never more than 25% full at any time.
The food wasn't great either to be honest. The ribs were barely edible at best.
Now, to get to our main gripe with our stay; the effect it has had on our insides. The food poisoning both of us received is the worst we've ever experienced. Not the best way to begin a 20 hour journey back home. A whole day later and we are still suffering from this.
If given the choice, I'd recommend choosing an alternative stay in the capital.
BARCELO SAN JOSE
Manager
02/06/2023 at 22:39
Good afternoon dear guest
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
Kind regards,
Carlos Ruiz
Director
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
Kind regards,
Carlos Ruiz
Director
See the translation
Visited in november 2023
Excelente servicio, sin duda regresaría, todo perfecto.
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Nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro hotel Barceló, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Saludos cordiales
Carlos Ruiz
Director