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Members' reviews on TIMEOUT HERITAGE HOTEL ZAGREB
3.2/5
21 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in april 2024
Very qualitative hotel, nice and wide rooms and exceptional quality/price range, also considering the position
Visited in march 2024
Naja was soll ich sagen, Weder Hostel noch Hotel. Cooles Konzept für junge Leute...Club und Schlafmöglickeit unter einem Dach. Die Zimmer sind extrem hellhörig und waren am Anfang richtig kalt. Desweiteren ist das mitnehmen von Oropax zu empfehlen da es am Wochenende durch die Diskothek im Haus bis nachts um drei extrem laut ist. Auch roch es auf dem Gang am nächsten Morgen streng nach Erbrochenem...Fazit günstige Schlafmöglickeit im Zentrum...für Menschen mit leichtem Schlaf eher nicht zu empfehlen.
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Visited in march 2024
Feeling very disappointed with this choice.
This is not a place where you will get any sleep or rest, there are no quiet hours.
The noise from the bar and the club coming from the ground floor is obnoxious and offensive.
The staff is borderline rude and I didn’t feel welcome.
Rooms smell of canalisation from the bathroom and if you want to let some fresh air inside, you cannot, because the music from the so called club is blasting.
I would firmly recommend to avoid this place by all means.
Spend your money somewhere where you will feel appreciated, no one should endure the sounds and smells of this place.
This is not a place where you will get any sleep or rest, there are no quiet hours.
The noise from the bar and the club coming from the ground floor is obnoxious and offensive.
The staff is borderline rude and I didn’t feel welcome.
Rooms smell of canalisation from the bathroom and if you want to let some fresh air inside, you cannot, because the music from the so called club is blasting.
I would firmly recommend to avoid this place by all means.
Spend your money somewhere where you will feel appreciated, no one should endure the sounds and smells of this place.
Visited in february 2024
Lokacija je fenomenalna, osoblje jako ljubazno. Sobe velike i jako čiste. Sve preporuke ????????????????????????
Visited in february 2024
Amazing location, central to shopping and things to see.. great place to drink, eat and party. Amazingly friendly people in restaurant.
Visited in february 2024
Lokacija je savrsena, ali mana je parking! Osoblje je ljubazno, pa ce vas oni uputiti na najblizi parking u blizini! Hotel nije za porodice sa malom decom, ali nama nije smetalo! Simpaticno i mladalacki! Definitivno ne za stariju i ozbiljnu populaciju!
Visited in february 2024
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Visited in february 2024
Užas! Ovo se ne može nazvati hotelom ma ni sa jednom zvjezdicom a ne 4* kojim se oglašavaju.
Higijena nula u svim prostorima takozvanog “hotela” recepcija kao za ulazak u klub u sobi 30°, WC naizgled šporak UŽAS.
Do soba se ide liftom a da bi došli do lifta morate proči kafić pun ljudi a imaju i klub di svakakvi ljudi prolaze recepcijom i sigurnosti nemate kao gost jedina prednost ovog hotela je centar grada, osoblje ljubazno ali ako želite odmor i čistu sobu zaobilđite ovaj hotel
Higijena nula u svim prostorima takozvanog “hotela” recepcija kao za ulazak u klub u sobi 30°, WC naizgled šporak UŽAS.
Do soba se ide liftom a da bi došli do lifta morate proči kafić pun ljudi a imaju i klub di svakakvi ljudi prolaze recepcijom i sigurnosti nemate kao gost jedina prednost ovog hotela je centar grada, osoblje ljubazno ali ako želite odmor i čistu sobu zaobilđite ovaj hotel
Visited in february 2024
Posizione eccezionale, in piena zona pedonale, ma facilmente raggiungibile sia in taxi che con i comodissimi tram. Stanza enorme e dotata di tutto(pantofole, cuffie, ago e filo, tappi per le orecchie, kit pulizia scarpe) ed anche molto pulita, con un bell'affaccio sulla strada principale. Caratteristico e non fastidioso il locale a piano terra, mentre è molto bello il roof all'ultimo piano con bella vista sulla città. Personale molto gentile, unica "pecca" la colazione un po' scarsa se ti piace mangiare tanto.
Visited in january 2024
terrible hotel. There are parties in the rooms. shouted in the hallways, doors slammed. sleeping is not possible. Nobody at the reception cares and they don't care.
Visited in january 2024
Don’t go here if u value sleep. We were here on a weekend trip and slept on the third floor. After 11, the club opens and all you can hear is the disturbing music from the club on the ground floor. Isolation is terrible, also on the hallway; you hear everything what is happening on the same floor.
On the contrary note, the staff was really nice and the location too. However, we just did not expect a 4-star hotel (to be honest, it was more a hostel) to be this loud and disturbing. Will never come back and would definitely not recommend this to anyone.
On the contrary note, the staff was really nice and the location too. However, we just did not expect a 4-star hotel (to be honest, it was more a hostel) to be this loud and disturbing. Will never come back and would definitely not recommend this to anyone.
Visited in january 2024
Io non so' il criterio con cui danno le stelle in Croazia, ma dare 4 stelle a questo hotel mi sembra esagerato, credo sia un onesto 3 stelle. Se hai più di 35 anni non prendere una stanza qui! Se hai la malaugurata sventura di arrivare come me alla sera ti trovi all'entrate di un locale serale super affollato e caotico, dove non sai dove andare, per fortuna un cliente visto che avevo la valigia a seguito mi ha indicato la reception che era in fonto al locale; quindi con la mia valigia a farmi strada tra la folla per fare il check-in, giustamente per andare in camera ho dovuto riattraversare la folla, sempre con la valigia, per arrivare all'ascensore. La camera era oscena probabilmente di stile industry... il letto era letteralmente fatto con i tubi innocenti da cantiere e dei tavolacci con sopra il materasso, il bagno era quasi decente. Apro il frigo bar: vuoto! Penso sono in un hotel che un locale ristorante aperto sempre , un cocktail bar sul tetto e un disco club e ho il frigo vuoto... ci sarò sicuramente un servizio in camera... NO! 3 bar e niente da bere o magiare! Il prezzo alla fine è onesto per quello che offre, sicuramente un hotel.
Visited in december 2023
I would like to express my disappointment with the recent stay at the hotel. Unfortunately, the experience was not up to the expected standard. One major concern was the noise from the hotel's club, making it impossible for guests to sleep before 3-4 am. Despite several complaints, it seemed that the issue was not addressed.
For future bookings, it would be helpful if such details are communicated, as it may impact the decision to choose this hotel. While I understand that preferences vary, it might be beneficial to highlight potential noise disturbances.
Additionally, the breakfast experience was less than satisfactory. Arriving at 09:30, there was very little left, and what remained was cold. It appeared that there was no attention to replenishing items, and the overall quality of the breakfast left much to be desired.
In summary, my stay was not a pleasant one, and I would reconsider staying at this hotel in the future. I hope this feedback can contribute to improvements in the overall guest experience.
For future bookings, it would be helpful if such details are communicated, as it may impact the decision to choose this hotel. While I understand that preferences vary, it might be beneficial to highlight potential noise disturbances.
Additionally, the breakfast experience was less than satisfactory. Arriving at 09:30, there was very little left, and what remained was cold. It appeared that there was no attention to replenishing items, and the overall quality of the breakfast left much to be desired.
In summary, my stay was not a pleasant one, and I would reconsider staying at this hotel in the future. I hope this feedback can contribute to improvements in the overall guest experience.
Visited in december 2023
Es waren 3 wunderschöne Tage in eurem hotel immer wieder gerne ❤️Sehr freundliches Personal immer freundlich dieses hotel empfehle ich jedem ????????????
Visited in december 2023
Hotel je u samom centru, do trga B. Jelacica. Idealna lokacija, sobe su uredne sa dobrom klimatizacijom i internetom, na krovu hotela imate OUT Rooftop bar, a u podrumu imate jedan od poznatiji nocnih klubova OUT Bunker, gosti su prijetezno mladje populacije tako da je idealno mjesto za provod i fin ugodjaj ..
Visited in december 2023
Perfekt, alles bestens.
Visited in december 2023
All that is really great about this hotel is location - it's located in the center of Zagreb. However the room was super small, way overpriced for my taste (90 € per person per day with breakfast) and badly insulated; I could hear the loud music from outside until about 4 am and the cigarette smoke was somehow coming in through the closed door. The hotel was reported to have 4 stars, but I don't know how they got them... Breakfast, which was served from 8:00-10:30, was cold even couple of minutes after 8 and every other "clean" plate was dirty. The room, where they served breakfast, was really dim and so cold that people had to wear winter jackets inside. The personnel however was really nice, but that's about it. If I were to get really really, really drunk and/or party all night I might have not mind, but if kind of sober and just want to spend a night after a town scroll - not the best experience. To conclude, if you are a party animal with lost of disposable income and would like to have a college-experience-type party-stay, this could be a hotel for you, if not, it's better to stear clear.
Visited in december 2023
Noisy, full of smoke and a bit smelly! Let the people know that there is bar with HIGH volume inside the hotel with no noise insulation at the rooms. I am wondering if this allowed by the city regulations!!!
Visited in december 2023
Jako ljubazno i susretljivo osoblje, sobe čiste, doručak dobar. Jedina mala zamjerka buka iz bara
Visited in december 2023
Very nice Place ????
TIMEOUT HERITAGE HOTEL ZAGREB
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Mas o que é isto, como o turismo permite este pseudo estabelecimento estar aberto e desrespeitar todo e qualquer cliente.
Faço o check in..ao chegar ao quarto um cheiro a tabaco impossível. O ar condicionado sem funcionar e a janela impossível de abrir por causa do fumo vindo do lounge e a música mais alta do que em uma discoteca.
Pedi para trocar de quarto...o mesmo ou ainda pior.
Resultado...o melhor que fiz..ir embora...triste com a reserva que tinha feito...em que só existem miúdos a fazer um mau atendimento e ainda entrar no elevador de acesso aos quartos. Uma falta e educação e um ???????????????????????????????? este lugar. Vejam as críticas.