2024
Recommended
•
2024
Ponta Delgada is linked to the USA, Canada, Madeira, Portugal, France and other European countries by SATA Azores Airlines, which also has a monopoly on inter-island connections. For flights to and within the archipelago, visit their website (many departures daily). In winter, one or two direct flights (4h) a week between Paris and Ponta Delgada. In summer, there are many more. Unquestionably professional staff, tinged, not least, with a friendliness that is becoming rare in the age of low-cost flights.
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Members' reviews on SATA AZORES AIRLINES
2/5
28 reviews
Value for money
Service
Visited in december 2023
Um lixo de companhia, cancelei uma passagem e pedi reembolso e me reembolsaram mais de 21 dia úteis depois
Visited in december 2023
On Sept 10th me and my family missed our connecting flight in Lisbon (from Fail to Barcelona) due to a delay. It was late at night, and we could not get hold of any SATA employee. With two small kids at midnight in a country where we do not speak the language, it’s not fun. We figured it out and paid all ourselves (taxi, hotel, meals).
I filed the claim for cost refund (CAS-140618-G6F1X6) but till now I got no answer from Sata!
Emergencies can happen, but the level of an airline is judged on the way the handle such emergencies. In Sata’s case, it has been “zero support”.
I am not a hater. I have been a loyal customer of Sata for more than 10 years now.
I filed the claim for cost refund (CAS-140618-G6F1X6) but till now I got no answer from Sata!
Emergencies can happen, but the level of an airline is judged on the way the handle such emergencies. In Sata’s case, it has been “zero support”.
I am not a hater. I have been a loyal customer of Sata for more than 10 years now.
Visited in november 2023
Sata Air Açores’ airlines employee, Ana Rodrigues is the most aggressive, impolite, and threatening person I have encountered. All other employees of the airline were kind, but I cannot believe such an arrogant person is permitted to be servicing their customers. Above all - she stated ‘I am not responsible for anything here, I’m not the company, they’ll be the ones responsible for everything’. She misrepresents the company and has no care or responsibility.
Visited in november 2023
Flight S4 124 was delayed for almost 5 hours with no prior notification.
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Wir haben bewusst mit Aufpreis zwei sitze beim Notausgang gebucht (Beinfreiheit).
Schon auf dem Hinweg haben wir andere Plätze erhalten und mussten tauschen (saßen nicht nebeneinander, aber zumindest bei den Notausgängen).
Auf dem Rückweg wurden wir trotz Aufpreis komplett umgebucht. Statt zwei nebeneinander liegender Plätze beim Notausgang gab es zwei Plätze in der Mitte in unterschiedlichen Reihen - direkt vorm Klo („der Flug ist voll“).
Bucht auf keinen Fall einen Wunschplatz, da lauft ihr nur hinter Geld her.