HYATT PLACE
Hotel
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€€
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+1 305 743 1234
I am the owner
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Click here
2024
Recommended
•
2024
A beautiful modern hotel with all the Hyatt chain standards. The rooms are spacious, comfortable, equipped with flat screen, minibar and bathroom.
The hotel also has a good grill restaurant and two beautiful swimming pools, but we regret that they close at 22 p. m., because when it is hot, you will be able to relax until an hour… But the security officer is not kidding with the regulations. You have been warned. Apart from this small caveat, this hotel is a good plan and you will enjoy its situation by the water and the beautiful white lighthouse nearby.
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Members' reviews on HYATT PLACE
3.3/5
14 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in march 2024
This resort is under construction as of my stay in March 2024. Staff told me that it will continue to be under construction for some time. It was frustrating that we were not told this. I would verify before booking if it will still be under construction. Construction tape on the property, jackhammering by the pool and construction workers all around. They will be rebuilding the main pool so it will be down to one. We stayed on a floor that had not been remodeled yet and the bathroom was kinda gross. The hallway carpet was terrible and dirty and the elevators were always dirty too. I avoided hanging in the room as much as possible. The staff was wonderful however and there is a lot of potential.
Visited in march 2024
Came in at the last minute on St. Patrick's day. The night auditor Marisol was so helpful and made my stay stress free. Thanks Marisol, your the best.
Visited in march 2024
The staff were amazing. The rooms were clean and luxurious
Visited in march 2024
Room was in need of renovation. Stains on the rug, door jam broken, closet doors didn't close completely, blind in the room was tattered, cabinet door dirty, no phone service without being connected to their WiFi.
This is billed as a resort, but it is really just a hotel near the water. No real beach access. When they make up the room they don't replace the pool towels. You have to go to the front desk.
NOT A RESORT. They charge for parking, resort fees, no free breakfast. I would recommend looking around before booking here
This is billed as a resort, but it is really just a hotel near the water. No real beach access. When they make up the room they don't replace the pool towels. You have to go to the front desk.
NOT A RESORT. They charge for parking, resort fees, no free breakfast. I would recommend looking around before booking here
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On the night of March 25th, 2024, while my wife was at the resort pool, she encountered a member of the night security staff. His behavior was completely unacceptable. Not only did he rudely ask my wife to leave the pool area, but he also made offensive remarks implying that she might be a foreigner who couldn't speak English like the other guests.
Despite promptly reporting the incident to the night manager, no appropriate action was taken, and there was a lack of follow-up. Additionally, there were multiple witnesses to this harassment, and there are videos capturing this behavior.
Such behavior is not only unprofessional but also deeply troubling. Every guest deserves to feel safe and respected during their stay
Flow up: Later in stay, the night pool access was completely shut off in which guest who dined at the restaurant are required to go through a side door from the parking lot in construction zone, there were people out by the dumpster and super sketchy, this place has no idea how to run a hotel. We are from south Florida and stay in the keys quite a bit, much better options, do not stay here.