SOFITEL
Hotel
•
€€€
Go there and contact
+1 305 264 4888
2024
Recommended
•
2024
This beautiful, contemporary Accor hotel offers all the comfort of a hotel in its rank: Swimming pool, room service, flat screen and internet in all rooms. You will also find a gym, a French restaurant on the Riviera, a bar open late in the night and even Starbucks Coffee to enjoy a good fetish for a return of shopping! The hotel is ideally located just minutes from South Beach, Dolphin Mall and only 5 minutes from the airport. There is a free shuttle service every half-hour for the airport and on request for the port of Miami. Francophone home, obviously!
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Members' reviews on SOFITEL
3.9/5
16 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in april 2024
I wish I could provide a stellar review, but after spending one night at the Pullman I can decidedly say that I will never stay there again. The people who work there are lovely, I had a positive experience with 99% of the staff. The pool area is nice, and the breakfast is fabulous. The issue is the limitation of the old, worn hotel itself. I can overlook worn carpet, bedding, and broken tiles, but I could not handle the extremely cold AC. It seems there is only one setting for the fan velocity (high) and the temperature (less than 65 degrees). Louis the Manager helped me try out another room on the 11th floor, to see if the AC was adjustable. It was not, so I stayed in room 503. I could not turn off the AC because the air became stagnant and too hot. I kept the AC on and Housekeeping brought me two extra blankets to keep warm. There was no way to adjust or manage the AC, despite the hotel engineer trying to fix it. Now I have a sore throat. Thanks, Pullman! It's time for you to update your hotel.
Visited in april 2024
Stayed for the day after a cruise. The bad: the bed is very soft, there were bugs on the desk, the shower pressure was very weak. The good: the pool was very nice, the staff are very friendly, the food was good at the restaurant.
Visited in april 2024
The room was comfortable and clean. I was disappointed that any time I would try to order the to-go service from the bar in the lobby, I would make my order and hit submit on the website just to be told they weren't taken orders at this time. I checked and those times were within the open window for to-go orders. And there aren't any vending machines to grab a snack. The access to food is my only complaint. The staff was helpful.
Visited in april 2024
Great place great customer service
The best at Miami and around
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They offer a restaurant for breakfast and dinner. Also a nice accessible bar for food and drinks.
Lobby is nice.
Hotel is slightly outdated. Some outlets by bed did not work. Hot water in sink was sparce but shower ran fine.