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Members' reviews on HOTEL GENOVA
2.8/5
13 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in april 2024
Unfortunately, my recent stay at this hotel was less than satisfactory. Not only did the water heater malfunction, but there was also a significant lack of communication among the staff. Despite one staff member assuring us of a late checkout, another insisted we vacate the room on time. Additionally, the rudeness exhibited by some staff members was quite off-putting. Overall, the experience did not align with the expectations one would have for a purported 4-star hotel.
Visited in march 2024
The hotel staff was excellent, very friendly and helpful. Breakfast was included which made it easier for us, the room was very comfortable we were on the second floor and could hear some of the street noise but great location after all.
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Visited in march 2024
We had very awful and unforgettable experiences with this hotel. The staffs are rude and arrogant. They didn't know how to treat the customers right. We are highly disappointed.
Visited in march 2024
One of the worst hotels EVER.
This is not a 4 star hotel.
Booked for a city view and got a room opening to a very bad building space.
The rooms are not sound proof, was actually hearing conversations from other rooms.
Lifts are very small.
The showers set up is very old and cant handle hot plus cold water. Boiling water rushes in between which burns you.
You HAVE to pay for drinking water.
Scrambled eggs tasted like spoilied.
This is not a 4 star hotel.
Booked for a city view and got a room opening to a very bad building space.
The rooms are not sound proof, was actually hearing conversations from other rooms.
Lifts are very small.
The showers set up is very old and cant handle hot plus cold water. Boiling water rushes in between which burns you.
You HAVE to pay for drinking water.
Scrambled eggs tasted like spoilied.
Visited in march 2024
READ THIS REVIEW BEFORE BOOKING
THIS IS NOT A 4 star HOTEL.
The hotel staff spoiled our entire trip by doing something very bad. One of the WORST HOTEL EXPERIENCES WE EVER HAD.
We checkedin for one day ( pretty late night) and we realised that the hotel didn’t have towels, we didnot bother fine with that as it was pretty late. Later on next day we left luggage at checkedout and when we came back, the hotel staff demanded a fine for taking the towel. THEY ALSO INSISTED TO CHECK OUR BAGS for towels. This was a very pity thing to do and we would NEVER recommend anyone to choose this hotel.
THIS IS NOT A 4 star HOTEL.
The hotel staff spoiled our entire trip by doing something very bad. One of the WORST HOTEL EXPERIENCES WE EVER HAD.
We checkedin for one day ( pretty late night) and we realised that the hotel didn’t have towels, we didnot bother fine with that as it was pretty late. Later on next day we left luggage at checkedout and when we came back, the hotel staff demanded a fine for taking the towel. THEY ALSO INSISTED TO CHECK OUR BAGS for towels. This was a very pity thing to do and we would NEVER recommend anyone to choose this hotel.
Visited in march 2024
It's the worst hotel I've ever stayed in, with outdated facilities and extremely poor service attitude.
Visited in march 2024
Aconsejo este hotel muy cerca de la estación y céntrico
Visited in march 2024
Quarto maravilhoso! Café da manhã excelente!!! Bem pertinho da estação Termini. Atendentes atenciosos. Voltaria com certeza.
Visited in march 2024
This hotel was absolutely awful. The bed were so uncomfortable, the wifi in the rooms don't work well if it even works at all. The only good thing I can say about the hotel is it was clean. Just a little tip. DO NOT STAY HERE!
Visited in march 2024
Staff was wonderful, let us check in early as soon as room was available for my ill daughter. The family room is actually two rooms but with an innovative outside the room enclosure to make it into two privately connected rooms. Rooms were renovated, tall and airy, really a good value.
Breakfast was a hearty American style scrambled eggs, bacon and sausage with make your own pancakes, a large variety of pastries, fruit & yogurt and juices.
Location is right next to buses, subway and trains at Termini. Plenty of good inexpensive restaurants around.
Breakfast was a hearty American style scrambled eggs, bacon and sausage with make your own pancakes, a large variety of pastries, fruit & yogurt and juices.
Location is right next to buses, subway and trains at Termini. Plenty of good inexpensive restaurants around.
Visited in march 2024
El hotel está cerca de la estación de tren. Al lado de la Basílica Santa Maria Maggiore. A media hora andando de la Plaza Venecia.
El hotel está muy bien cuidado, habitaciones nuevas con baños amplios, camas grandes y un buen personal. Los desayunos con variedad de productos para elegir.
Zona transitada todo el día, puedes ir tranquilo a cualquier hora.
El hotel está muy bien cuidado, habitaciones nuevas con baños amplios, camas grandes y un buen personal. Los desayunos con variedad de productos para elegir.
Zona transitada todo el día, puedes ir tranquilo a cualquier hora.
Visited in march 2024
When we first got too Rome and chk in hotel front desk and bell man were amazing. We were 5 hrs early so they kept our bags as we went sight seeing. The bar tender was not too pleasant the afternoon guy got mad that I put my foot up on the little table in front of my seat lol i was worn out from flight from USA must be a custom thing in Italy too not prop your feet up. The room was ok clean but 3 small beds for me and the wife too try too sleep in and the room at night was so hot had too open windows too breath. They told us the heater could not be turn down and AC was not working during there winter months lmao. The breakfast was amazing and the lady's who work the breakfast was fast and amazing. The location was amazing near everything even the train station was near by. So I would give this hotel a 3star o the wifi sucks horrible wifi does not work felt like we were in a 3rd world country with the wifi Africa Kenya hotel wifi works better
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