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Members' reviews on HUGO'S BOUTIQUE HOTEL
3.1/5
31 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in november 2023
Super mooi hotel en kamer ook. Eten was heerlijk en personeel was ook geweldig. Helaas het zwembad niet gevonden tot 2x toe. Wel in het andere hotel het binnen Senna gezien. Zag er prachtig mooi uit. Houd er rekening mee als je ontbijt boekt bij je verblijf dat je eerst een wandeling moet maken. Gelukkig is roomservice gratis en super fijn. Al met al waren het top dagen en zit het hotel super centraal. Van uitgaan tot winkelen en hele fijne eetgelegenheden.
HUGO'S BOUTIQUE HOTEL
Manager
11/14/2023 at 23:58
Dear Mevr. Vente,
Thank you a lot for staying at Hugo's Boutique Hotel and taking some of your time to post this lovely review.
We are sincerely delighted with your high rating and good comments, as it is one of the best things for us to know that our guests are spending pleasant time in our hotels and checking out satisfied.
The Hotel will keep on the effort of providing the best service to its clients, and we are looking forward to welcome you back!
Sincerely,
Customer Relations Manager
Thank you a lot for staying at Hugo's Boutique Hotel and taking some of your time to post this lovely review.
We are sincerely delighted with your high rating and good comments, as it is one of the best things for us to know that our guests are spending pleasant time in our hotels and checking out satisfied.
The Hotel will keep on the effort of providing the best service to its clients, and we are looking forward to welcome you back!
Sincerely,
Customer Relations Manager
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Visited in november 2023
100% paradise
HUGO'S BOUTIQUE HOTEL
Manager
11/15/2023 at 00:01
Dear Ivan Djurisic,
Thank you for staying at Hugo's Boutique Hotel and sharing this nice feedback with us.
The team is extremely proud to see your compliments and be a part of your good experience, and we are cordially inviting you to visit us again!
Best Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and sharing this nice feedback with us.
The team is extremely proud to see your compliments and be a part of your good experience, and we are cordially inviting you to visit us again!
Best Regards,
Customer Relations Manager
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Visited in november 2023
Oh my...where to start!!! 2 stars only for the hotel amenities, room decoration and staff friendliness.
The Hugo's Boutique hotel is located in middle of Paceville surrounded of several discos/bars with extremely loud music until 5h, 7 days a week!!!
It's like trying to sleep inside a disco and the base sound shakes the walls of the room. Independently of the room and floor that you stay.
After complaining in the reception they gave us ear plugs!!! We couldn't sleep at all, even with noise cancelling headphones.
The next day we were moved to another hotel from the chain only after complaining to the travel agency. It was slightly better but also very noisy as all the area around St. George Bay! The same happened to other guests during our stay. Perfect if you want to party, a nightmare if you want to rest.
It's quite disturbing to see so many fake/bot reviews regarding this hotel.
The Hugo's Boutique hotel is located in middle of Paceville surrounded of several discos/bars with extremely loud music until 5h, 7 days a week!!!
It's like trying to sleep inside a disco and the base sound shakes the walls of the room. Independently of the room and floor that you stay.
After complaining in the reception they gave us ear plugs!!! We couldn't sleep at all, even with noise cancelling headphones.
The next day we were moved to another hotel from the chain only after complaining to the travel agency. It was slightly better but also very noisy as all the area around St. George Bay! The same happened to other guests during our stay. Perfect if you want to party, a nightmare if you want to rest.
It's quite disturbing to see so many fake/bot reviews regarding this hotel.
HUGO'S BOUTIQUE HOTEL
Manager
11/05/2023 at 15:13
Dear Joana S.
Thank you for staying at Hugo's Boutique Hotel and taking the time to post a review.
We are not pleased to see your dissatisfaction, and we are sorry for not being able to offer you a more peaceful time. As you could see, the hotel is situated in a very vibrant entertainment area, which leaves us with limited options when it comes to noise problems, but we did try our best and offered the best thing available at the moment - it was our attempt to make your stay better. Unfortunately, such a review is kind of a proof that it was not successful, too bad.
On the other hand, we are grateful for your nice mentions about our rooms, designs and the staff - which is the most important part of any service.
To be honest, for us is quite disturbing that despite the efforts to reach you and assist you, you still left our properties believing that we only helped because you had complained to the agency (the email from the company was received after you had taken the new room). Also, we feel that it is not so ethical to claim that our good reviews are fake, but all in all, let us not keep long on that.
We still thank you for your review and hope to have an opportunity to welcome you during a quieter period in the area. It would be very nice to have an opportunity to improve your impression.
Kind Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and taking the time to post a review.
We are not pleased to see your dissatisfaction, and we are sorry for not being able to offer you a more peaceful time. As you could see, the hotel is situated in a very vibrant entertainment area, which leaves us with limited options when it comes to noise problems, but we did try our best and offered the best thing available at the moment - it was our attempt to make your stay better. Unfortunately, such a review is kind of a proof that it was not successful, too bad.
On the other hand, we are grateful for your nice mentions about our rooms, designs and the staff - which is the most important part of any service.
To be honest, for us is quite disturbing that despite the efforts to reach you and assist you, you still left our properties believing that we only helped because you had complained to the agency (the email from the company was received after you had taken the new room). Also, we feel that it is not so ethical to claim that our good reviews are fake, but all in all, let us not keep long on that.
We still thank you for your review and hope to have an opportunity to welcome you during a quieter period in the area. It would be very nice to have an opportunity to improve your impression.
Kind Regards,
Customer Relations Manager
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Visited in october 2023
Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms and high quality service. We've enjoyed the infinite pool, the spa and the food at Hugo's Hotel. Just has it all! Definitely the hotel to stay when in Malta.
HUGO'S BOUTIQUE HOTEL
Manager
10/26/2023 at 10:21
Dear Donika Chushkova,
Thank you a lot for staying at Hugo's Boutique Hotel and for sharing this amazing review with our team.
We can see that your recent visit was really enjoyable and that our team made sure to offer you a great stay and memorable experience - thank you for your kind compliments and nice recommendation.
It is also very nice to know that you were satisfied with our food offer in different venues and that you found some time to enjoy our relaxing facilities.
We can only hope to welcome you back in one of our hotels soon!
Warm Regards,
Customer Relations Manager
Thank you a lot for staying at Hugo's Boutique Hotel and for sharing this amazing review with our team.
We can see that your recent visit was really enjoyable and that our team made sure to offer you a great stay and memorable experience - thank you for your kind compliments and nice recommendation.
It is also very nice to know that you were satisfied with our food offer in different venues and that you found some time to enjoy our relaxing facilities.
We can only hope to welcome you back in one of our hotels soon!
Warm Regards,
Customer Relations Manager
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Visited in october 2023
The hotel is modern, chic and has the best location. Breakfast was fantastic and the rooftop pool has an amazing view.Staff are very accommodating and helpful. Stayed for 2nights for our honeymoon and thanks to Teo for the the room recommendation and for looking after us during our stay. The amenities and the room was lovely especially the black and gold theme.
HUGO'S BOUTIQUE HOTEL
Manager
10/17/2023 at 20:27
Dear JAK G,
Thank you a lot for staying at Hugo's Boutique Hotel and finding some time to publish this nice review.
Knowing that we made your stay a pleasant one, that you were satisfied with our facilities and that you received courteous service from our helpful staff is all we can ask for - and we are grateful for sharing that with our team.
Your compliments will be given to Teo and we are looking forward to welcoming you again soon!
Warm Regards,
Customer Relations Manager
Thank you a lot for staying at Hugo's Boutique Hotel and finding some time to publish this nice review.
Knowing that we made your stay a pleasant one, that you were satisfied with our facilities and that you received courteous service from our helpful staff is all we can ask for - and we are grateful for sharing that with our team.
Your compliments will be given to Teo and we are looking forward to welcoming you again soon!
Warm Regards,
Customer Relations Manager
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Visited in october 2023
Most beautiful hotel i have ever visited! Its located in the heart of the st.julians (for me its the most beautiful city in the island), 2 mins from hop on hop off buses, from the bay and for many restaurants, bars, shopping mall! The design of the hotel is fantastic, the rooms are crystal clears and the breakfast was very tasty and gave you many many options to select!
Last but not least, litterly all people of the staff were more than polite and helpful! We enjoyed our staying here! We will definetely come again!
Last but not least, litterly all people of the staff were more than polite and helpful! We enjoyed our staying here! We will definetely come again!
HUGO'S BOUTIQUE HOTEL
Manager
10/08/2023 at 13:35
Dear Isavella Zachariadi,
Thank you for staying at Hugo's Boutique Hotel and taking some of your time to post this amazing review, it really made our day!
We work hard in order to deliver the best service possible, and to offer unique experiences to our guests, and seeing this feedback is a proof we are on the right way - thank you for sharing it with us.
Our team is glad to see that you enjoyed our luxury rooms, nice facilities and polite and friendly staff, so we really hope to welcome you back soon.
It would be amazing to have an opportunity to create more memorable stays!
Warm Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and taking some of your time to post this amazing review, it really made our day!
We work hard in order to deliver the best service possible, and to offer unique experiences to our guests, and seeing this feedback is a proof we are on the right way - thank you for sharing it with us.
Our team is glad to see that you enjoyed our luxury rooms, nice facilities and polite and friendly staff, so we really hope to welcome you back soon.
It would be amazing to have an opportunity to create more memorable stays!
Warm Regards,
Customer Relations Manager
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Visited in october 2023
L' hotel è molto bello e non manca di nulla tuttavia per quello che si paga il servizio andrebbe migliorato, non puoi mandare a fare le camere un uomo perché fa solo danni (lenzuolo macchiato, camera rifatta alle 16:00 perché glie l' ho detto 2 volte, lenzuolo macchiato buttato da me per terra per farmelo cambiare e rimesso sul letto come se nulla fosse è inaccettabile!!!!), segnalo però alcuni del personale molto bravi e cortesi The ed Eleonora su tutti.
HUGO'S BOUTIQUE HOTEL
Manager
10/04/2023 at 15:34
Dear oliviero bacchi,
Thank you for staying at Hugo's Boutique Hotel and sharing your genuine opinion consisting of positive and less positive sides.
We are pleased to know that there are a couple of good aspects, and that you felt the effort of our staff to assist and leave a nice impression. Your compliments will be given to Eleonora and the rest of the team.
On the other hand, we are sorry for any issues related to our housekeeping services, kindly be informed that we will investigate these claims carefully and take the necessary action immediately.
We hope to welcome you again and have the chance to offer you a better experience.
Kindest Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and sharing your genuine opinion consisting of positive and less positive sides.
We are pleased to know that there are a couple of good aspects, and that you felt the effort of our staff to assist and leave a nice impression. Your compliments will be given to Eleonora and the rest of the team.
On the other hand, we are sorry for any issues related to our housekeeping services, kindly be informed that we will investigate these claims carefully and take the necessary action immediately.
We hope to welcome you again and have the chance to offer you a better experience.
Kindest Regards,
Customer Relations Manager
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Visited in october 2023
Very good hotel, clean tidy and worth every penny. Very central in the main strip, great restaurant downstairs too! Highly recommended
HUGO'S BOUTIQUE HOTEL
Manager
10/04/2023 at 15:28
Dear Dipen Patel,
Thank you for visiting Hugo's Boutique Hotel and sharing such a nice feedback with us.
Our guests are always our priority, and knowing that we met your expectations and added to your nice experience is all we hope for. Thank you for confirming this to us.
We will keep on working hard in order to meet the needs of our guests and we hope to welcome you back soon!
Best Regards,
Customer Relations Manager
Thank you for visiting Hugo's Boutique Hotel and sharing such a nice feedback with us.
Our guests are always our priority, and knowing that we met your expectations and added to your nice experience is all we hope for. Thank you for confirming this to us.
We will keep on working hard in order to meet the needs of our guests and we hope to welcome you back soon!
Best Regards,
Customer Relations Manager
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Visited in september 2023
BEWARE OF FAKE REVIEWS!!! You’ll either see very negative, or fake positive. This is the worst hotel I’ve stayed in during a 3 month Europe trip. Cockroaches, shower leaks into room, eletronics dont work, service is TERRIBLE, can’t sleep for a minute at night because of the INSANE NOISE, cleaners don’t clean the room. TERRIBLE TERRIBLE TERRIBLE!!
HUGO'S BOUTIQUE HOTEL
Manager
10/08/2023 at 13:31
Dear Sam Roberts,
Thank you for visiting Hugo's Boutique Hotel and posting a review.
We are not happy to know that your visit was not pleasant, and we are sorry for letting you down with our service.
Unfortunately, we could not find any records of your complaints in our reports so we are not able to provide further information on the same.
We can, however, apologize in case we missed on anything while you were our guests, and we will take action to improve our efficiency, which is always our aim - to become better.
On the other hand, it was not nice for us to read your claims about some fake reviews, especially as we believe nobody should have such a serious accusation, with no proofs. We would not feel so comfortable to post anything similar online, under any circumstances.
All in all, we appreciate everyone's opinion, even this one, and we will try to use this as a way of improvement.
Best Regards,
Customer Relations Manager
Thank you for visiting Hugo's Boutique Hotel and posting a review.
We are not happy to know that your visit was not pleasant, and we are sorry for letting you down with our service.
Unfortunately, we could not find any records of your complaints in our reports so we are not able to provide further information on the same.
We can, however, apologize in case we missed on anything while you were our guests, and we will take action to improve our efficiency, which is always our aim - to become better.
On the other hand, it was not nice for us to read your claims about some fake reviews, especially as we believe nobody should have such a serious accusation, with no proofs. We would not feel so comfortable to post anything similar online, under any circumstances.
All in all, we appreciate everyone's opinion, even this one, and we will try to use this as a way of improvement.
Best Regards,
Customer Relations Manager
See the translation
Visited in september 2023
Don’t stay here. It’s all a dishonest practice, none of what they advertise is true. Like all other guests, we were rebooked to another hotel ‘h hotel’ and had to stay there for 2 nights of 5 in August before we found another hotel not affiliated with this disaster. The entire ‘establishment’ is frequented by shady people (look up the history of the street and the hotel and you’ll find there have been several serious crimes here). The worst part was the noise, for two nights we didn’t sleep and the hotel refused to move us to the tower we booked always saying we had to wait for the general manager - this is all a lie, they just keep blowing you off. Avoid unless you want to ruin your trip
HUGO'S BOUTIQUE HOTEL
Manager
10/01/2023 at 15:50
Dear LeoAU,
Thank you for visiting Hugo's Hotels and sharing your feedback.
We are sorry to see that we failed to meet your needs and ensure a great visit.
Please accept our apology if some of our team members did not explain some things accurately and left you under impression we did not want to assist you.
Based on your comments, it is pretty clear that the location of the property was not suitable (the center of Maltese nightlife and the main point of the entertainment district), however, the hotel made sure to put this information on the website and inform our clients in advance about the same.
Unfortunately, even though we have double glazed protection, none of our rooms is completely quiet, as there are plenty of happenings just around the corner.
All in all, it is a shame that we did not leave a better impression, and should you consider coming again during a less busy moment in the area, please do not hesitate to contact us before. Our team would love to do their best to offer an enjoyable time.
Kind Regards,
Customer Relations Manager
Thank you for visiting Hugo's Hotels and sharing your feedback.
We are sorry to see that we failed to meet your needs and ensure a great visit.
Please accept our apology if some of our team members did not explain some things accurately and left you under impression we did not want to assist you.
Based on your comments, it is pretty clear that the location of the property was not suitable (the center of Maltese nightlife and the main point of the entertainment district), however, the hotel made sure to put this information on the website and inform our clients in advance about the same.
Unfortunately, even though we have double glazed protection, none of our rooms is completely quiet, as there are plenty of happenings just around the corner.
All in all, it is a shame that we did not leave a better impression, and should you consider coming again during a less busy moment in the area, please do not hesitate to contact us before. Our team would love to do their best to offer an enjoyable time.
Kind Regards,
Customer Relations Manager
See the translation
Visited in september 2023
Guys, this site has added unverified reviews and blocks the ability to add real photos of the hotel. It is in poor condition and requires renovation.
HUGO'S BOUTIQUE HOTEL
Manager
10/01/2023 at 16:01
Dear Krystel Pushina,
Thank you for your review, even if not really clear to us.
We can agree that some of the aspects require renovation, which is in our plans, but we are not certain what seems to be in such a poor condition, as you had mentioned?
Everyone is welcome to post a review here, and even your feedback has just been published, so it remains unclear what your doubts are based on. Different clients have different points of view, which is visible if you go through all of the feedback we have on our page.
Should you have any doubt or require any assistance, please do not hesitate to reach out to us at [email protected]. We would be happy to assist you and explain any possible suspicion.
Sincerely,
Customer Relations Manager
Thank you for your review, even if not really clear to us.
We can agree that some of the aspects require renovation, which is in our plans, but we are not certain what seems to be in such a poor condition, as you had mentioned?
Everyone is welcome to post a review here, and even your feedback has just been published, so it remains unclear what your doubts are based on. Different clients have different points of view, which is visible if you go through all of the feedback we have on our page.
Should you have any doubt or require any assistance, please do not hesitate to reach out to us at [email protected]. We would be happy to assist you and explain any possible suspicion.
Sincerely,
Customer Relations Manager
See the translation
Visited in september 2023
Abbiamo pagato una stanza più di €300 a notte, per un totale di tre notti.
La seconda sera rientrando in camera c'erano scarafaggi ovunque, persino tra le lenzuola. Ci hanno sistemato in un'altra stanza per la notte dove non siamo più riusciti a dormire. Il giorno dopo abbiamo chiesto il rimborso delle ultime due notti e ci hanno detto di fare la richiesta su booking.
Siamo scappati all'Intercontinental dove abbiamo dormito tutto il tempo per recuperare le energie.
Dopo più di un mese non ci hanno voluto rimborsare niente, né la notte a cui abbiamo rinunciato ne quella in cui per colpa di problemi di pulizia e di igiene non abbiamo potuto neanche dormire.
Ricorreremo ad un avvocato chiedendo non solo il risarcimento per quelle due notti, ma anche per aver rovinato la vacanza, per la notte pagata in un altro albergo e per la vera e propria truffa di non volerci neanche rimborsare.
Mai successo nulla di simile.
Sporchi, scorretti e ladri!
AGGIORNAMENTO il balcone non era aperto e il concierge che era lì di notte lo sa perché è salito con noi. Abbiamo richiesto il rimborso di due notti (una per non aver dormito e l'altra per aver fatto prima il checkout) e non ne avete rimborsata nessuna! Per di più avete trattenuto il deposito chiesto la prima sera.
Inutile che rispondete così, basta leggere le pessime esperienze degli altri ospiti per capire che è il vostro modus operandi.
Inoltre la recensione negativa è il nostro unico strumento per dare voce alla nostra storia. Invece voi avete barattato il silenzio con un rimborso (di una sola notte).
Visto la poca collaborazione abbiamo già contattato uno studio legale per il rimborso anche dei danni.
La seconda sera rientrando in camera c'erano scarafaggi ovunque, persino tra le lenzuola. Ci hanno sistemato in un'altra stanza per la notte dove non siamo più riusciti a dormire. Il giorno dopo abbiamo chiesto il rimborso delle ultime due notti e ci hanno detto di fare la richiesta su booking.
Siamo scappati all'Intercontinental dove abbiamo dormito tutto il tempo per recuperare le energie.
Dopo più di un mese non ci hanno voluto rimborsare niente, né la notte a cui abbiamo rinunciato ne quella in cui per colpa di problemi di pulizia e di igiene non abbiamo potuto neanche dormire.
Ricorreremo ad un avvocato chiedendo non solo il risarcimento per quelle due notti, ma anche per aver rovinato la vacanza, per la notte pagata in un altro albergo e per la vera e propria truffa di non volerci neanche rimborsare.
Mai successo nulla di simile.
Sporchi, scorretti e ladri!
AGGIORNAMENTO il balcone non era aperto e il concierge che era lì di notte lo sa perché è salito con noi. Abbiamo richiesto il rimborso di due notti (una per non aver dormito e l'altra per aver fatto prima il checkout) e non ne avete rimborsata nessuna! Per di più avete trattenuto il deposito chiesto la prima sera.
Inutile che rispondete così, basta leggere le pessime esperienze degli altri ospiti per capire che è il vostro modus operandi.
Inoltre la recensione negativa è il nostro unico strumento per dare voce alla nostra storia. Invece voi avete barattato il silenzio con un rimborso (di una sola notte).
Visto la poca collaborazione abbiamo già contattato uno studio legale per il rimborso anche dei danni.
HUGO'S BOUTIQUE HOTEL
Manager
09/26/2023 at 09:40
Dear Monica Longo (ML),
Thank you for staying at Hugo's Boutique Hotel and taking time to post a review.
We are really sorry about your dissatisfaction with our services, it is very unfortunate that you had to experience an insect in your room even though we took all the precaution to prevent anything like that to happen, including regular PEST controls and highest level of hygiene.
Nevertheless, we are not able to prevent the same from appearing through the open balcony door, and we sincerely apologize for that. We were hoping that you would appreciate the effort of our staff to assist you and offer different rooms until the end of your stay.
Our aim is to always offer the most convenient solution, even in the most uncomfortable situations. To our surprise, you decided to check-out and we initially offered a partial refund, for your satisfaction. After you demanded more compensation and posted very negative reviews online, we realized that this conversation was not a successful one, and we were forced to stop it.
Anyways, we would like to kindly advise you that we again treated all of the rooms, just to be on the safe side and we honestly hope to welcome you again and improve your current impression.
Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and taking time to post a review.
We are really sorry about your dissatisfaction with our services, it is very unfortunate that you had to experience an insect in your room even though we took all the precaution to prevent anything like that to happen, including regular PEST controls and highest level of hygiene.
Nevertheless, we are not able to prevent the same from appearing through the open balcony door, and we sincerely apologize for that. We were hoping that you would appreciate the effort of our staff to assist you and offer different rooms until the end of your stay.
Our aim is to always offer the most convenient solution, even in the most uncomfortable situations. To our surprise, you decided to check-out and we initially offered a partial refund, for your satisfaction. After you demanded more compensation and posted very negative reviews online, we realized that this conversation was not a successful one, and we were forced to stop it.
Anyways, we would like to kindly advise you that we again treated all of the rooms, just to be on the safe side and we honestly hope to welcome you again and improve your current impression.
Regards,
Customer Relations Manager
See the translation
Visited in september 2023
Dopo avere pagato una suite per tre notti, dopo la prima notte, rientrato in camera, ho trovato scarafaggi a terra e sul letto e, visto che il responsabile la notte dorme, il portiere di notte ha spostato nella camera accanto me e la mia compagna, capirete che non abbiamo dormito perché proprio accanto e con la paura di trovarne altri. La mattina dopo, a mie spese, ho prenotato un altro hotel e nonostante chiedessi il rimborso della notte passata insonne in una stanza di emergenza e la notte che restava, proprio a causa della mia recensione veritiera, in modo assolutamente illegale, non hanno rimborsato nulla e cercano arrampicarsi sugli specchi nel giustificare la presenza di scarafaggi alla finestra lasciata aperta o a chissà a quale altra bugia.
Se avete intenzione scegliere un buon Hotel…
Ascoltate un cliente (che è anche un medico) evitate questo…
Se avete intenzione scegliere un buon Hotel…
Ascoltate un cliente (che è anche un medico) evitate questo…
HUGO'S BOUTIQUE HOTEL
Manager
09/26/2023 at 09:50
Dear Gaspare Nastasi,
Thank you again for visiting Hugo's Boutique Hotel and for taking time to post a lot of reviews with the same content.
As we have already mentioned a couple of times, we are sorry for not fulfilling your needs and for not providing you with good experience this time.
In order not to repeat the same again, we can only add that it would be a pleasure to welcome you back, so that I can personally take care of your booking and your stay from beginning until the end.
Our team would be very happy to have the opportunity to offer a better experience and improve your impression.
Kind Regards,
Customer Relations Manager
Thank you again for visiting Hugo's Boutique Hotel and for taking time to post a lot of reviews with the same content.
As we have already mentioned a couple of times, we are sorry for not fulfilling your needs and for not providing you with good experience this time.
In order not to repeat the same again, we can only add that it would be a pleasure to welcome you back, so that I can personally take care of your booking and your stay from beginning until the end.
Our team would be very happy to have the opportunity to offer a better experience and improve your impression.
Kind Regards,
Customer Relations Manager
See the translation
Visited in september 2023
Dit waren hele goeie 8 dagen! Hotel was netjes en personeel was overal (ook in de restaurants in de buurt) erg aardig en behulpzaam. Bij dit hotel zat een heerlijke rooftop zwembad. Locatie van het hotel was ietsjes minder. Zit midden op de strip dus dat betekend voor de mensen die hier van houden, veel uitgaansgelegenheden. Deze muziek hoor je ook in de kamer. Verder zit je overal erg centraal en was het echt genieten!!
HUGO'S BOUTIQUE HOTEL
Manager
09/19/2023 at 18:37
Dear Rianne Bestebreurtje,
Thank you for visiting Hugo's Boutique Hotel and finding some time to post such a lovely review.
It really makes our day when we see that our guests are enjoying their stay with us, and receive courteous service from the staff - that is one of the primary aims we wish to fulfill.
It was a pleasure having you as our guests and we sincerely hope to welcome you again in the future!
Best Regards,
Customer Relations Manager
Thank you for visiting Hugo's Boutique Hotel and finding some time to post such a lovely review.
It really makes our day when we see that our guests are enjoying their stay with us, and receive courteous service from the staff - that is one of the primary aims we wish to fulfill.
It was a pleasure having you as our guests and we sincerely hope to welcome you again in the future!
Best Regards,
Customer Relations Manager
See the translation
Visited in september 2023
Lovely and amazing stay cation i ever had...from room and the entire fcilities are perfect..Thanks to Mr.THEO FOR A WARM WELCOME and to all the STAFF..Highly recommended!!!
HUGO'S BOUTIQUE HOTEL
Manager
09/19/2023 at 18:40
Dear Anita Chavez,
Thank you for staying at Hugo's Boutique Hotel and finding time to post a review.
It was a pleasure to read these nice words and find out about your impressions, it is really amazing when we see that our helpful staff assisted in creating a lovely experience.
Your satisfaction always comes first and we hope to welcome you back and exceed your expectations!
Best Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and finding time to post a review.
It was a pleasure to read these nice words and find out about your impressions, it is really amazing when we see that our helpful staff assisted in creating a lovely experience.
Your satisfaction always comes first and we hope to welcome you back and exceed your expectations!
Best Regards,
Customer Relations Manager
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Visited in september 2023
Un hotel molto bello ed elegante nel pieno centro della movida. Camera spaziosa, personale della reception professionale e disponibile. Poi nell’hotel H buona e abbondante la colazione e la piscina panoramica all’ultimo piano e la Spa.
HUGO'S BOUTIQUE HOTEL
Manager
09/11/2023 at 17:27
Dear Luciano Cassano,
Thank you for staying at Hugo's Boutique Hotel and finding some of your time to post a review.
Our team is really pleased to read your kind words of satisfaction with our luxury designed rooms, attentive front desk staff, delicious breakfast and relaxing Infinity Pool.
We work very hard to deliver exceptional service to our valued guests and it makes us proud seeing that it is appreciated.
Hopefully it won't be long until we welcome you back and create more memorable stays!
Sincerely,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and finding some of your time to post a review.
Our team is really pleased to read your kind words of satisfaction with our luxury designed rooms, attentive front desk staff, delicious breakfast and relaxing Infinity Pool.
We work very hard to deliver exceptional service to our valued guests and it makes us proud seeing that it is appreciated.
Hopefully it won't be long until we welcome you back and create more memorable stays!
Sincerely,
Customer Relations Manager
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Visited in august 2023
Se ci si trova a Malta per una vacanza estiva non si può non visitare la piscina all’ultimo piano dell’Hugo’s. Esperienza unica grazie ad un panorama mozzafiato con il quale si vede la spiaggia principale e non solo.Grande punto di forza è la possibilità di fare accedere alla piscina non solo i clienti dell’hotel ma anche normali visitatori/ospiti, pagando semplicemente l’entrata.
Drink di buon livello con prezzi un po’ alti, ma dopo tutto essendo un hotel a quattro stelle può anche starci. Vi consiglio vivamente di fare un tuffo in questa splendida piscina con vista!
Drink di buon livello con prezzi un po’ alti, ma dopo tutto essendo un hotel a quattro stelle può anche starci. Vi consiglio vivamente di fare un tuffo in questa splendida piscina con vista!
HUGO'S BOUTIQUE HOTEL
Manager
09/03/2023 at 11:25
Dear Giuseppe Sciandrone,
Thank you for visiting Hugo's Establishments and for sharing your feedback with us.
We are really pleased to see that you spent some relaxing time at our Infinity Pool & Bar and that you enjoyed amazing views from the 11th floor.
It also makes us happy to see your satisfaction with our drinks and service and therefore we look forward to seeing you again soon!
Best Regards,
Customer Relations Manager
Thank you for visiting Hugo's Establishments and for sharing your feedback with us.
We are really pleased to see that you spent some relaxing time at our Infinity Pool & Bar and that you enjoyed amazing views from the 11th floor.
It also makes us happy to see your satisfaction with our drinks and service and therefore we look forward to seeing you again soon!
Best Regards,
Customer Relations Manager
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Visited in august 2023
Guest check in was so pleasant as we were very early and had to wait for our room. We were told we could us the pool as we waited. The pool was beautiful and lovely views. It could of used a bit of cleaning the pool itself... The staff in the pool area from Amika, Joston, Jibon and Krishan were amazing! Remembered your room number and were so friendly! It seems they have a shortage of towels as it was hard to get clean towels. When they serviced the room they only would leave one towel. The rooms are very swanky and dark so you can definitely loose track of the time in the morning. The breakfast that is included was delicious! It's definitely not for kids and the noise level at night is a bit loud. Also hard to get in and out of the pool as they don't have stairs and no railings.
HUGO'S BOUTIQUE HOTEL
Manager
09/03/2023 at 11:45
Dear Laura Tulli,
Thank you for staying at Hugo's Boutique Hotel and finding some time to share your feedback with us.
We are pleased to know that your overall stay was satisfying and that you enjoyed our relaxing Infinity Pool and courteous service from our caring staff. Your compliments will be shared with each one of them.
Our team is also happy to see that our plentiful breakfast buffet suited your taste and that our team left a kind impression.
On the other hand, we sincerely apologize for any delays with delivering some of the basic amenities, we will take the necessary action to avoid it in the future and improve our efficiency.
Hopefully we will have an opportunity to welcome you again and provide you with an amazing stay!
Warm Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and finding some time to share your feedback with us.
We are pleased to know that your overall stay was satisfying and that you enjoyed our relaxing Infinity Pool and courteous service from our caring staff. Your compliments will be shared with each one of them.
Our team is also happy to see that our plentiful breakfast buffet suited your taste and that our team left a kind impression.
On the other hand, we sincerely apologize for any delays with delivering some of the basic amenities, we will take the necessary action to avoid it in the future and improve our efficiency.
Hopefully we will have an opportunity to welcome you again and provide you with an amazing stay!
Warm Regards,
Customer Relations Manager
See the translation
Visited in august 2023
The only good aspect is the localization.
The service is awful . They don't clean up the rooms. I asked 3 times
Clean towels that disappeared from the room.
In the spa they don't have also avaiable towels. You have to go to the reception completely wet after take an elevator to get them.
The reception is the same of nothing.
Obs:H hotel is the same owner. They are connected.
I recomend staying at Be hotel just in front and newer.
Never again.
The service is awful . They don't clean up the rooms. I asked 3 times
Clean towels that disappeared from the room.
In the spa they don't have also avaiable towels. You have to go to the reception completely wet after take an elevator to get them.
The reception is the same of nothing.
Obs:H hotel is the same owner. They are connected.
I recomend staying at Be hotel just in front and newer.
Never again.
HUGO'S BOUTIQUE HOTEL
Manager
09/03/2023 at 11:51
Dear Denise Schuch,
Thank you for staying at Hugo's Boutique Hotel and finding some time to post a review.
We are not pleased to read your comments and see your dissatisfaction with our performance, however, our team will try to focus on improvement and use your feedback as a good way to establish better procedures. Our final aim is always to provide nice experiences to our customers.
Kindly be informed that both housekeeping and front desk will be attending more trainings, with an intention of achieving more efficiency and preventing the same issues from repeating.
We thank you for pointing out aspects that need more attention and we honestly hope to welcome you again in the future. Hugo's Team would be delighted to have another opportunity to provide you with a pleasant experience.
Kind Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and finding some time to post a review.
We are not pleased to read your comments and see your dissatisfaction with our performance, however, our team will try to focus on improvement and use your feedback as a good way to establish better procedures. Our final aim is always to provide nice experiences to our customers.
Kindly be informed that both housekeeping and front desk will be attending more trainings, with an intention of achieving more efficiency and preventing the same issues from repeating.
We thank you for pointing out aspects that need more attention and we honestly hope to welcome you again in the future. Hugo's Team would be delighted to have another opportunity to provide you with a pleasant experience.
Kind Regards,
Customer Relations Manager
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Visited in august 2023
Una delusione, da evitare…
HUGO'S BOUTIQUE HOTEL
Manager
09/03/2023 at 11:22
Dear DAVIDE CIMINO,
Thank you so much for your rating. We are sorry to see that we did not manage to provide you with a nice experience this time.
Should you wish to provide us with further feedback, please send an e-mail to [email protected] with the details.
Thanks & Kind Regards,
Customer Relations Manager
Thank you so much for your rating. We are sorry to see that we did not manage to provide you with a nice experience this time.
Should you wish to provide us with further feedback, please send an e-mail to [email protected] with the details.
Thanks & Kind Regards,
Customer Relations Manager
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Advertising
Visited in august 2023
Fabulous
HUGO'S BOUTIQUE HOTEL
Manager
08/21/2023 at 17:17
Dear Makena Day,
Thank you for visiting Hugo's Boutique Hotel and finding the time to share your feedback.
We are extremely delighted to notice your high rating and satisfaction with our service. Our team will continue to do their best and ensure that all of our guests are enjoying their stay and we sincerely hope to welcome you back soon!
Best Regards,
Customer Relations Manager
Thank you for visiting Hugo's Boutique Hotel and finding the time to share your feedback.
We are extremely delighted to notice your high rating and satisfaction with our service. Our team will continue to do their best and ensure that all of our guests are enjoying their stay and we sincerely hope to welcome you back soon!
Best Regards,
Customer Relations Manager
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Visited in august 2023
Je suis obligé de mettre 0 étoile, en effet je viens avec ma place pour la soirée et je me retrouve à me faire agresser par la sécurité de l’hôtel. Aucune compréhension, aucune explication … À FUIR ABSOLUMENT
HUGO'S BOUTIQUE HOTEL
Manager
08/20/2023 at 15:37
Dear Antoine Arhuero,
Thank you for your feedback.
We are sorry for your bad experience, however, we are not really sure that anything like that happened in our Hugo's Boutique Hotel - we are welcoming guests who come for accommodation.
Nevertheless, please feel free to share further details at [email protected] and we will carefully check if anything similar happened in any of Hugo's Group Establishment.
Kindest Regards,
Customer Relations Manager
Thank you for your feedback.
We are sorry for your bad experience, however, we are not really sure that anything like that happened in our Hugo's Boutique Hotel - we are welcoming guests who come for accommodation.
Nevertheless, please feel free to share further details at [email protected] and we will carefully check if anything similar happened in any of Hugo's Group Establishment.
Kindest Regards,
Customer Relations Manager
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Visited in august 2023
Après avoir payer un ticket pour une soirée, on se voit refuser l’accès sans remboursement. Personnel désagréable qui ne chercher pas de solution et qui appelle seulement la police pour nous mettre dehors
HUGO'S BOUTIQUE HOTEL
Manager
08/13/2023 at 12:30
Dear Nathan Leroy,
Thank you for sharing your feedback.
We are sad to see that you experienced some discomfort during one of the parties at Infinity and we apologize for not meeting your expectations.
As such events are organized by a promoter, we kindly suggest contacting them directly regarding your inquiry.
We do hope to welcome you in one of our hotels and ensure a wonderful stay!
Warm Regards,
Customer Relations Manager
Thank you for sharing your feedback.
We are sad to see that you experienced some discomfort during one of the parties at Infinity and we apologize for not meeting your expectations.
As such events are organized by a promoter, we kindly suggest contacting them directly regarding your inquiry.
We do hope to welcome you in one of our hotels and ensure a wonderful stay!
Warm Regards,
Customer Relations Manager
See the translation
Visited in august 2023
Nous avons payé une soirée dans cet hôtel mais l’accès nous y a été refusé. Ils n’ont pas souhaité nous rembourser. Le personnel sur place n’est absolument pas compréhensif et complètement fermé à la discussion. Hôtel à fuir !
HUGO'S BOUTIQUE HOTEL
Manager
08/13/2023 at 12:33
Dear Loic Badais,
Thank you for sharing your feedback.
We are sad to see that you experienced some discomfort during one of the parties at Infinity and we apologize for not meeting your expectations.
As such events are organized by a promoter, we kindly suggest contacting them directly regarding your inquiry.
We do hope to welcome you in one of our hotels and ensure a wonderful stay!
Warm Regards,
Customer Relations Manager
Thank you for sharing your feedback.
We are sad to see that you experienced some discomfort during one of the parties at Infinity and we apologize for not meeting your expectations.
As such events are organized by a promoter, we kindly suggest contacting them directly regarding your inquiry.
We do hope to welcome you in one of our hotels and ensure a wonderful stay!
Warm Regards,
Customer Relations Manager
See the translation
Visited in august 2023
A fuir nous avons payé une soirée dans cet hôtel mais nous n avons pas pu rentré. C est du vol, de plus ils ne nous remboursent pas.
HUGO'S BOUTIQUE HOTEL
Manager
08/13/2023 at 12:27
Dear Hugo Dupuy,
Thank you for visiting Hugo's Boutique Hotel and sharing your feedback.
We could not really understand how it came to an inconvenience, however, we apologize if we non-intentionally led to your dissatisfaction.
It would be amazing to have an opportunity to host you again and improve your opinion.
Warm Regards,
Customer Relations Manager
Thank you for visiting Hugo's Boutique Hotel and sharing your feedback.
We could not really understand how it came to an inconvenience, however, we apologize if we non-intentionally led to your dissatisfaction.
It would be amazing to have an opportunity to host you again and improve your opinion.
Warm Regards,
Customer Relations Manager
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Visited in july 2023
Viteză slabă Wi-Fi 65mbs
HUGO'S BOUTIQUE HOTEL
Manager
07/27/2023 at 18:26
Dear Cristian Andrei,
Thank you for visiting Hugo's Boutique Hotel and providing us with high rating.
We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!
Best Regards,
Customer Relations Manager
Thank you for visiting Hugo's Boutique Hotel and providing us with high rating.
We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!
Best Regards,
Customer Relations Manager
See the translation
Visited in july 2023
Fanno casini con le serate, persi 20 euro di biglietto perché non comunicano che è 18 + e non 17+.
Vergognosi
Vergognosi
HUGO'S BOUTIQUE HOTEL
Manager
07/31/2023 at 12:22
Dear marcello sarti,
Thank you for your rating and the feedback shared.
We are sad to read that your experience with us was not pleasant and we believe it was related to our Infinity Bar rather than to Hugo's Hotels.
Please accept our apologies because the company we cooperate with failed to give you an accurate information about the age limit. We believe it is a matter of misunderstanding, however, it definitely affected your satisfaction and we are sorry for not having the power to prevent it from repeating.
In case we have another opportunity to welcome you in some of our hotels our venues, we will go out of our ways to improve your experience and ensure a wonderful time!
Best Regards,
Customer Relations Manager
Thank you for your rating and the feedback shared.
We are sad to read that your experience with us was not pleasant and we believe it was related to our Infinity Bar rather than to Hugo's Hotels.
Please accept our apologies because the company we cooperate with failed to give you an accurate information about the age limit. We believe it is a matter of misunderstanding, however, it definitely affected your satisfaction and we are sorry for not having the power to prevent it from repeating.
In case we have another opportunity to welcome you in some of our hotels our venues, we will go out of our ways to improve your experience and ensure a wonderful time!
Best Regards,
Customer Relations Manager
See the translation
Visited in july 2023
J’ai fais une soirée sur le rooftop de l’hôtel, vraiment très déçu, très mauvaise organisation (attente 1h pour prendre l’ascenseur), les doses d’alcool au bar sont ridicule on doit être sur 1,5 cl par verre, les serveuses sont pas agréable, piscine dans un état pitoyable, courage aux familles qui iront s’y baigner demain, c’est la pire soirée que j’ai fais un malte durant mon séjour
HUGO'S BOUTIQUE HOTEL
Manager
07/27/2023 at 18:25
Dear Axel Di Napoli,
Thank you for posting a review.
We are not really sure if you actually stayed at Hugo's Boutique Hotel, but from your feedback we can assume you visited our Infinity Pool.
We are sad to read that you did not enjoy the party and we hereby apologize for not meeting your expectations this time. Your words will be shared with the rest of the team with an intention of enhancement of our services.
It would be really nice to have an opportunity to welcome you back and ensure lovely time and a pleasant experience!
Best Regards,
Customer Relations Manager
Thank you for posting a review.
We are not really sure if you actually stayed at Hugo's Boutique Hotel, but from your feedback we can assume you visited our Infinity Pool.
We are sad to read that you did not enjoy the party and we hereby apologize for not meeting your expectations this time. Your words will be shared with the rest of the team with an intention of enhancement of our services.
It would be really nice to have an opportunity to welcome you back and ensure lovely time and a pleasant experience!
Best Regards,
Customer Relations Manager
See the translation
Visited in july 2023
Fabulous service from the restaurant where we held my cousin's 50th birthday dinner and party. Great food and attentive service from the staff who really looked after us helping us to enjoy a great evening
HUGO'S BOUTIQUE HOTEL
Manager
07/26/2023 at 18:36
Dear Stephanie Morson-Thomas,
Thank you for visiting Hugo's Group Establishments in Malta and taking some time to post a review.
It is a pleasure to read your kind words and see how pleasant your party was.
We are extremely happy to know that our friendly staff assisted you and left such a nice impression. Our clients always come first and we are motivated to constantly improve when we see our effort is appreciated.
Thanks again for your feedback, it would be a pleasure to welcome you back in Malta soon!
Warm Regards,
Customer Relations Manager
Thank you for visiting Hugo's Group Establishments in Malta and taking some time to post a review.
It is a pleasure to read your kind words and see how pleasant your party was.
We are extremely happy to know that our friendly staff assisted you and left such a nice impression. Our clients always come first and we are motivated to constantly improve when we see our effort is appreciated.
Thanks again for your feedback, it would be a pleasure to welcome you back in Malta soon!
Warm Regards,
Customer Relations Manager
See the translation
HUGO'S BOUTIQUE HOTEL
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Thank you for staying at Hugo's Boutique Hotel and providing us with this nice review.
It is a pleasure to know how enjoyable your recent stay was, and we are hoping to welcome you again soon!
Warm Regards,
Customer Relations Manager