HUGO'S BOUTIQUE HOTEL
Hotel
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+356 2016 2420
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2024
Recommended
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2024
It's hard not to notice this impressive 8 story black building when you go to Paceville. Opened in 2016, this luxury boutique hotel is at the forefront of technology. This is how, with a tablet, you can control everything in your room: The room was very clean and the staff were very helpful. And the rest of the equipment will be the same level: High performance wifi, minibar, satellite TV, full coffee service and even top comfort bed, especially when you are active in massaging. Some of the suites, superior "foaming bath", allow you to slip into a bubbling bath while enjoying a wonderful view of St George's Bay. But privacy is perfectly guaranteed since you can admire everything without being seen, thanks to a special treatment of glass. Modern decoration for all 40 rooms. And in the surroundings, bars in the same group as Hugo's Pub, Hugo's Passion….
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Members' reviews on HUGO'S BOUTIQUE HOTEL
3.1/5
31 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in september 2023
Un hotel molto bello ed elegante nel pieno centro della movida. Camera spaziosa, personale della reception professionale e disponibile. Poi nell’hotel H buona e abbondante la colazione e la piscina panoramica all’ultimo piano e la Spa.
HUGO'S BOUTIQUE HOTEL
Manager
09/11/2023 at 17:27
Dear Luciano Cassano,
Thank you for staying at Hugo's Boutique Hotel and finding some of your time to post a review.
Our team is really pleased to read your kind words of satisfaction with our luxury designed rooms, attentive front desk staff, delicious breakfast and relaxing Infinity Pool.
We work very hard to deliver exceptional service to our valued guests and it makes us proud seeing that it is appreciated.
Hopefully it won't be long until we welcome you back and create more memorable stays!
Sincerely,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and finding some of your time to post a review.
Our team is really pleased to read your kind words of satisfaction with our luxury designed rooms, attentive front desk staff, delicious breakfast and relaxing Infinity Pool.
We work very hard to deliver exceptional service to our valued guests and it makes us proud seeing that it is appreciated.
Hopefully it won't be long until we welcome you back and create more memorable stays!
Sincerely,
Customer Relations Manager
See the translation
Visited in august 2023
Se ci si trova a Malta per una vacanza estiva non si può non visitare la piscina all’ultimo piano dell’Hugo’s. Esperienza unica grazie ad un panorama mozzafiato con il quale si vede la spiaggia principale e non solo.Grande punto di forza è la possibilità di fare accedere alla piscina non solo i clienti dell’hotel ma anche normali visitatori/ospiti, pagando semplicemente l’entrata.
Drink di buon livello con prezzi un po’ alti, ma dopo tutto essendo un hotel a quattro stelle può anche starci. Vi consiglio vivamente di fare un tuffo in questa splendida piscina con vista!
Drink di buon livello con prezzi un po’ alti, ma dopo tutto essendo un hotel a quattro stelle può anche starci. Vi consiglio vivamente di fare un tuffo in questa splendida piscina con vista!
HUGO'S BOUTIQUE HOTEL
Manager
09/03/2023 at 11:25
Dear Giuseppe Sciandrone,
Thank you for visiting Hugo's Establishments and for sharing your feedback with us.
We are really pleased to see that you spent some relaxing time at our Infinity Pool & Bar and that you enjoyed amazing views from the 11th floor.
It also makes us happy to see your satisfaction with our drinks and service and therefore we look forward to seeing you again soon!
Best Regards,
Customer Relations Manager
Thank you for visiting Hugo's Establishments and for sharing your feedback with us.
We are really pleased to see that you spent some relaxing time at our Infinity Pool & Bar and that you enjoyed amazing views from the 11th floor.
It also makes us happy to see your satisfaction with our drinks and service and therefore we look forward to seeing you again soon!
Best Regards,
Customer Relations Manager
See the translation
Visited in august 2023
Guest check in was so pleasant as we were very early and had to wait for our room. We were told we could us the pool as we waited. The pool was beautiful and lovely views. It could of used a bit of cleaning the pool itself... The staff in the pool area from Amika, Joston, Jibon and Krishan were amazing! Remembered your room number and were so friendly! It seems they have a shortage of towels as it was hard to get clean towels. When they serviced the room they only would leave one towel. The rooms are very swanky and dark so you can definitely loose track of the time in the morning. The breakfast that is included was delicious! It's definitely not for kids and the noise level at night is a bit loud. Also hard to get in and out of the pool as they don't have stairs and no railings.
HUGO'S BOUTIQUE HOTEL
Manager
09/03/2023 at 11:45
Dear Laura Tulli,
Thank you for staying at Hugo's Boutique Hotel and finding some time to share your feedback with us.
We are pleased to know that your overall stay was satisfying and that you enjoyed our relaxing Infinity Pool and courteous service from our caring staff. Your compliments will be shared with each one of them.
Our team is also happy to see that our plentiful breakfast buffet suited your taste and that our team left a kind impression.
On the other hand, we sincerely apologize for any delays with delivering some of the basic amenities, we will take the necessary action to avoid it in the future and improve our efficiency.
Hopefully we will have an opportunity to welcome you again and provide you with an amazing stay!
Warm Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and finding some time to share your feedback with us.
We are pleased to know that your overall stay was satisfying and that you enjoyed our relaxing Infinity Pool and courteous service from our caring staff. Your compliments will be shared with each one of them.
Our team is also happy to see that our plentiful breakfast buffet suited your taste and that our team left a kind impression.
On the other hand, we sincerely apologize for any delays with delivering some of the basic amenities, we will take the necessary action to avoid it in the future and improve our efficiency.
Hopefully we will have an opportunity to welcome you again and provide you with an amazing stay!
Warm Regards,
Customer Relations Manager
See the translation
Visited in august 2023
The only good aspect is the localization.
The service is awful . They don't clean up the rooms. I asked 3 times
Clean towels that disappeared from the room.
In the spa they don't have also avaiable towels. You have to go to the reception completely wet after take an elevator to get them.
The reception is the same of nothing.
Obs:H hotel is the same owner. They are connected.
I recomend staying at Be hotel just in front and newer.
Never again.
The service is awful . They don't clean up the rooms. I asked 3 times
Clean towels that disappeared from the room.
In the spa they don't have also avaiable towels. You have to go to the reception completely wet after take an elevator to get them.
The reception is the same of nothing.
Obs:H hotel is the same owner. They are connected.
I recomend staying at Be hotel just in front and newer.
Never again.
HUGO'S BOUTIQUE HOTEL
Manager
09/03/2023 at 11:51
Dear Denise Schuch,
Thank you for staying at Hugo's Boutique Hotel and finding some time to post a review.
We are not pleased to read your comments and see your dissatisfaction with our performance, however, our team will try to focus on improvement and use your feedback as a good way to establish better procedures. Our final aim is always to provide nice experiences to our customers.
Kindly be informed that both housekeeping and front desk will be attending more trainings, with an intention of achieving more efficiency and preventing the same issues from repeating.
We thank you for pointing out aspects that need more attention and we honestly hope to welcome you again in the future. Hugo's Team would be delighted to have another opportunity to provide you with a pleasant experience.
Kind Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and finding some time to post a review.
We are not pleased to read your comments and see your dissatisfaction with our performance, however, our team will try to focus on improvement and use your feedback as a good way to establish better procedures. Our final aim is always to provide nice experiences to our customers.
Kindly be informed that both housekeeping and front desk will be attending more trainings, with an intention of achieving more efficiency and preventing the same issues from repeating.
We thank you for pointing out aspects that need more attention and we honestly hope to welcome you again in the future. Hugo's Team would be delighted to have another opportunity to provide you with a pleasant experience.
Kind Regards,
Customer Relations Manager
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Thank you for staying at Hugo's Boutique Hotel and finding time to post a review.
It was a pleasure to read these nice words and find out about your impressions, it is really amazing when we see that our helpful staff assisted in creating a lovely experience.
Your satisfaction always comes first and we hope to welcome you back and exceed your expectations!
Best Regards,
Customer Relations Manager