GRAND HOTEL EXCELSIOR ^{* * * * *}

Zentral gelegenes Hotel mit einem sehr schönen Poolbereich.
Die Innenstadt von Valletta ist zu Fuß gut zu erreichen.
Wir hatten Zimmer mit direktem Meerblick und ich fand es entspannend Abends einfach da zu sitzen und die Schiffe vom gegenüberliegenden Hafen zu beobachten.
Das Frühstück Buffet war ausreichend aber es gab keine Abwechslung außerdem war der Kaffee nicht gut.
Das Abend Buffet hatte aus meiner Sicht zu wenige Fischgerichte auch bei Salat hätte ich mir mehr Variationen gewünscht und Essig und Öl extra. (nicht in einem Teller zusammen)
Im Zimmer lief immer eine Belüftung, auch wenn man die Klimaanlage ausgemacht hatte. Das fand ich störend. (Ich bin eher Ruhe beim einschlafen gewöhnt.)
Außerdem war zweimal in einer Woche ein Abendessen im Freiem (vor dem Poolbereich) mit Musik, die im Zimmer noch zu hören war.
Da unser Flieger so spät ging hatten wir late check out bis 15:00 genommen und kostete 20€. Fand ich aber fair, weil man noch den Pool mitbenutzen konnte.
Erstaunt haben mich die Bierpreise: 6€ für nichtmal 0.5l, das ist ja fast schon Oktoberfest Niveau.
Der Service war gut und man bekam jeden Tag neue Wasserflaschen aufs Zimmer.

Hotel itself is run down, the toilet in my room was dripping for my whole stay, No plugs near the bed to charge phone overnight - They are behind the bed but it’s too heavy to move.
I ordered room service twice during my stay - both times the phone wasn’t answered and I had to ring the front desk, the second time I called the concierge, guest relations, room service and the front desk - no answer and no one bothered to call back.
On the first day while I was waiting for my room to be ready I ate at the tiki restaurant. I ordered a whole snapper - when it came to the table and the poor waitress tried to take it apart it was so undercooked she couldn’t get the fillets off. She had to take it back to the kitchen resulting in them cooking another fish and wine waiting an hour and a half for lunch.

During my stay I rented a scooter from the concierge - the company was so unprofessional they came without a small helmet, when I asked for them to get one I was told they don’t have any left and most people have medium/large heads so they don’t provide small helmets. They refused to refund the price of the scooter or provide a small helmet. I’m so confused why a 5 star hotel would even use this company. When I looked them up on google they had numerous reviews from people saying that had been scammed and that the company provides unsafe and old scooters. I found another company very quickly myself that offered newer scooters, better quality and friendlier service.

I don’t think these things should be happening at a 5 star hotel. This hotel is too busy, understaffed and run down, definitely not worth the money you pay for a room.

Great place to stay. Friendly helpful staff. 10 minutes walk to Valletta main gates

We had some computer booking issues which were resolved in a most professional and “kindly” manner by Carmelo - top marks to him for his understanding and dealing with it - to our complete satisfaction ! Also to Sabrina - check out - lovely smile - most pleasant when she took our payment !????happy to recommend and to go back - soon we hope!

The Staff we have encountered have all been excellent. However, the Hotel decor everywhere is very dated. In our room the mattresses & pillows are dreadful - The towels in the bathroom are thin & small. The beds around the pool are old, a lot need replacing & are not of the quality normally seen at a 5 star hotel. Breakfast is good. Would rate the staff as 5 star but otherwise not a 5 star hotel standard in our opinion.