Avis WATERFRONT HOTEL : découvrez les avis internautes sur ce lieu

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Members' reviews on WATERFRONT HOTEL

4/5

15 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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Venero Ramos

Visited in march 2024

I had a GREAT room with a gas fireplace and water views!!

Tanya Thomas

Visited in march 2024

Wonderful hotel with great staff. A very short (about one to two minute) walk to ferry which takes you to the Ferry Station on Embarcadero in SF

Des C

Visited in march 2024

Three stars solely for kind staff. The rest was a nightmare. Cute little hotel! It is secure so no one can wander through if they’re not a guest. Good views. The customer service was phenomenal! They don’t have microwaves but will bring you one if you ask.

If you’re booking via Aadvantage Hotels (American Airlines’ hotel group), proceed with caution as American will have you prepay in full for a room, but not communicate to the hotel staff what you paid for. I was supposed to have a room with a balcony and when I arrived, no balconies were available and I was actually charged more for a lesser room (water view). It wasn’t the staff’s fault, as I said it’s a lack of care and concern from AA. However, I incurred over $200 in additional charges due to the lack of care and concern from both HYATT/JDV and American Airlines Hotels.

I also prepaid for breakfast, and was charged for it. This hotel, while nice folks, will try to scam you as you see in other reviews. Proceed with caution.

Edited to add: the staff at this hotel blatantly LIED to Aadvatage Hotels and said my breakfast that was prepaid for was not breakfast and was instead, food and drinks at the bar. I spoke to a manager and it was corrected. But just be cautious when booking.

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John Houston (Ghost2Post)

Visited in february 2024

Rooms are nice but there's little to no insulation or soundproofing so you can hear what's happening in the rooms next to you (both parties finished satisfied ????)

Ryan Z

Visited in february 2024

If you purchased through an online third party the hotel will charge you again on “accident” upon checkout and won’t refund your money for 3-5 business days.
BEWARE

Trevor Sellers

Visited in february 2024

Amazing boutique style hotel with amazing city and marina views. Excellent and accommodating staff.

During my stay, I encountered a minor issue with my room, but Alex the manager handled it with the utmost professionalism and efficiency. Not only did they promptly address the issue, but they also went above and beyond to ensure that I was completely satisfied with my stay.

Alex as well as the rest of his staff demonstrated exceptional problem-solving skills and genuine care for the comfort and satisfaction of their guests. Their attention to detail and commitment to providing excellent customer service truly set them apart.

I look forward to returning to this hotel in the future and experiencing the unparalleled hospitality that Alex and their team provide.

Lisa Federer

Visited in february 2024

I’m genuinely perplexed how this hotel has such positive reviews. When I walked into the lobby, I was immediately greeted by a large swarm of flies circling the doorway and it only got worse from there. Upon opening the room, I found it smelling musty and gross and nothing has helped it smell better. Although there are plugs on the lights by the bed, none of them work and I was stuck using this absolutely revolting power strip under the bed. What are all those stains? There were also urine stains on the back of the toilet seat. This is one of the most disgusting places I’ve stayed in quite awhile

Shelley Woo

Visited in february 2024

Excellent service from the moment we stepped out of the car! Such a cute hotel with vintage touches and feels cozy. Had a nice view that we didn’t get to enjoy since we arrived late and left for an early flight but will definitely consider staying here when we’re back in the future.

Keilan Mitchell

Visited in january 2024

Best hotel in the 510! My wife and I enjoy staying here every time we come into town. We recently stayed here and was immediately met with great service from Alex. I am a Hyatt employee but I never ask for any special privileges but he made sure to make us feel special by making sure we were comfortable in our room and even gave us a balcony view! We travel alot around to different hotels but this by far is one of our favorites. Thank you to the staff for being great hosts for my family.

Greg Durante

Visited in january 2024

Really close to Yoshi's so the best option for us+ Staff is very pleasant. Needs a bit of an external overhaul though.

Oceania Vaillancourt

Visited in january 2024

Excellent service at the front desk in the evening time. We had a great stay! We will be back!

mazen a.l

Visited in january 2024

The worst hotel ever , you can’t sleep because of the noise neighbors steps !!!!!!!!!
40$ parking fees

Winthrop B (Win)

Visited in january 2024

Had a great room with a water facing balcony. Staff was friendly and helpful. Room was well laid out and everything they said it would be. Loved this spot.

Brian Telfair

Visited in december 2023

Very comfortable hotel located on the water with plenty to do within walking distance.

Arthur Carmichael

Visited in december 2023

The location is great, right in Jack London Square and right next to the ferry to San Francisco but it's, I'm guessing, an '80s or '90s hotel and it's showing its age a bit. The HVAC is loud and clunky and the rooms and hallways seem a bit frayed at the edges. The staff is super nice and helpful, though.