Results Hotel New York (Manhattan)

THE GEM HOTEL-SOHO

Hotel • €

2.5/5

• 13 review

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135 E Houston St, New York (Manhattan), The United States Of America

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+1 212 358 8844

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About us "THE GEM HOTEL-SOHO"
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From US$129 per night for a room of double.

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Members' reviews on THE GEM HOTEL-SOHO

2.5/5

13 reviews

Value for money

Location

Cleanliness

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Brittany B.

Visited in april 2023

Terrible, ugly, and unkept . They first tried to put me in a BASEMENT room with no windows…. I look at the bed and there’s HAIR all over it… I could barely move in the small room and there’s definitely no microwave or refrigerator as shown in pictures when booking. I immediately notified front desk about this issue and they moved me to a little bit bigger room but this one still had hair on the bed and lots of other issues. Deadbolt on door broken, AC/Heater DISGUSTING with dust and debris, NO hot water or barely water at all coming out of sink… for $200 a night they are out their rabbit a** mind. Plus charging an amenity fee for NO amenities. DO NOT STAY HERE

Nick S.

Visited in april 2023

A lot of reviews here made me think I was going to stay in a "pay by the hour" roach motel. This was far from the case. I very much enjoyed my room. I think some of you folks are far too spoiled.

This isn't a luxury hotel, but the room I had was clean and reasonably well kept. Everything worked as it was supposed to. Some of the lighting fixtures were old, but ive seen that in much more expensive hotels as well. Desk service was great, the woman working there when I checked in was totally awesome.

I didn't mind the street noise, but I live in a city, so I'm used to it. If you live in the suburbs or a rural area, NYC is going to be shocking to you regardless. It's not on the hotel to keep the streets quiet.

I'm leaving 4 stars as my stay exceeded my expectations. I can't give 5 because I wasn't really fond of hearing people get it on. Outside of that, decent place.

Gary T.

Visited in march 2023

DO NOT STAY at this hotel. Staff will try to rob you.
Rooms are falling apart and they smell musty.
AC unit was absolutely gross and full of dust and mold.
Paint peeling off the walls.
A staff member accused me of breaking the no smoking policy and physically attempted to break into my room when I was in a towel getting out of the shower. I had to physically block the door to keep them out. Even though I had not smoked in the room, the hotel then charged me $200 after my stay and refused to refund it when I called claiming that I had smoked in the room. Stay anywhere else.

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