THE GEM HOTEL-SOHO
Hotel
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Members' reviews on THE GEM HOTEL-SOHO
2.5/5
13 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in may 2023
Just ok!
Visited in may 2023
Very average for the price. The floor was incredibly dirty. Front desk were very pleasant and helpful.
Good location just out of the hustle of downtown and the financial district.
Good location just out of the hustle of downtown and the financial district.
Visited in may 2023
コスパ良し
Visited in may 2023
I'm generally not picky about hotels. As long as the basics are covered, I'm good. Unfortunately, I can't say that the Gatsby hotel met those basic expectations.
First, check-in. I was told that check-in is at 3pm, which is fair. But when I arrived at 3.30pm, the room was still not ready and I had to wait another 15-20 minutes before I could go in. Strike one.
After checking in, I wanted to take a shower to freshen up. Turns out the hotel didn't provide any soap (?!???!). I asked the front desk about it, and they said that they're out of stock. Yes, a hotel that's out of soap for its guests. Strike two.
The bathroom was also in subpar condition. The paint in the bathtub was peeling off (see photo). The shelving was wobbly. The pipes seemed to be clogged. At this point I was completely over it. Strike three.
The hotel's location seems pretty good, at least. It's walking distance to a number of train stations, and there are plenty of shops nearby. Too bad it seems to be poorly managed. Would not recommend.
First, check-in. I was told that check-in is at 3pm, which is fair. But when I arrived at 3.30pm, the room was still not ready and I had to wait another 15-20 minutes before I could go in. Strike one.
After checking in, I wanted to take a shower to freshen up. Turns out the hotel didn't provide any soap (?!???!). I asked the front desk about it, and they said that they're out of stock. Yes, a hotel that's out of soap for its guests. Strike two.
The bathroom was also in subpar condition. The paint in the bathtub was peeling off (see photo). The shelving was wobbly. The pipes seemed to be clogged. At this point I was completely over it. Strike three.
The hotel's location seems pretty good, at least. It's walking distance to a number of train stations, and there are plenty of shops nearby. Too bad it seems to be poorly managed. Would not recommend.
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She wanted to make a photo copy of my credit card even though I already paid for the room and deposit. Seems shady to me. Slow elevator, dusty rooms walls require spackle.... overall lacking.