HGU New York
Hotel
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2024
Recommended
•
2024
Good value hotel, close to Central Terminal Station and the Empire State Building.
The hotel has the advantage of being just a few blocks away from Grand Central Terminal, the Empire State building and shops on 5 th Avenue. The rooms are small and rather summary. The hotel is located in a relatively quiet block. Unlike some establishments, the rooms of the Grand Union are equipped with air conditioning and central heating. A real plus if you stay in July-August or December to February. The hotel lodges the New York Marathon runners in November and rarely has rooms available at this time.
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Members' reviews on HGU New York
3.4/5
21 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in march 2024
The stay itself was okay, close distance to Koreatown and MTA; however the room we were in bordered the street and was extremely loud at night (2am garbage truck pickup). But after the stay, similar to other reviewers, my damage deposit turned into a charge of $86 post-stay, despite not using any items in the room nor agreeing to any additional fees. In fact there are no additional fees listed on the hotel website at all. No response on email either.
Visited in march 2024
This was my second time staying at this hotel and it was disappointing. The room was extremely tiny, very dark, and the hair dryer was full of lint and starting to smoke when I attempted to use it ( I had to buy a new one ). Two people couldn't stay in a room so small. My luggage was in front of one of the night stands. The bed to the closet were barely 12 inches apart. My view was a brick wall which was fine since I was visiting family, but the room was dark. The small fridge smelled awful and I am not sure it was functioning - didn't use it. The staff was not friendly and each time I called for help, I was placed on mega hold and would just hang up after 8 minutes. They also attempted to charge me a destination fee. Would not recommend this to anyone.
Visited in february 2024
Still have not refunded my damage deposit and won't reply to any of my emails requesting it back.
Visited in february 2024
Horrible service, we stayed here for one night and the hotel overcharged us so I called them after reviewing my credit card bill. The person who answered my call refused to issue me a refund so I told her I will dispute the charges and she yelled at me ????
Visited in february 2024
Great place to stay. The room was very clean, bathrooms was bright and used eco friendly soaps. Coffee shop super cute and lounger area. Free use of local gym next door with stay. Would definately stay here again.
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