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Members' reviews on GRAMERCY PARK HOTEL
3/5
25 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
GRAMERCY PARK HOTEL
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No kettle or trash bin in the room.
The staff was nice.
Great location.
The only reason I docked 1 star is because the window (at least in my room) was not sound proof (actually was sealed with duct tape around the edges). As NYC is very noisy, it was difficult to sleep and I absolutely had to wear noise cancelling headphones and an eye mask in order to sleep. Around 9:30pm on my last night, the fire alarm went off for about 2 hours because some one had lit a fire in their room and took the fire department a while to turn it off.
Other than that, this hotel was great!
The request for some ac was put in at 3 pm, arrived home at 10 pm not fixed. Then the engineer wasn’t in so couldn’t. Then waited for the engineer and he couldn’t fix… Opening the windows on 23rd (with the construction) was the only option provided. But then the windows were screwed shut and duck taped per picture? (Not 4 star vibes but people know what they’re getting into when they stay at the freehand)
I think the big thing though was Omar, the front desk manager. It’s always tough to tell in these reviews if the reviewer is / was an a hole. Even Assuming the worst of me… Omar was making derogatory remarks and telling me to switch hotels within 2 minutes of our interaction! I thought it could escalate into something physical within 3! I’ve reflected on this because it was so bizarre and I live in hotels basically and have never had an interaction like this. The BEST case is Omar is not a fit for the job. The WORST case is that there are explicit instructions to go on the offensive if something goes wrong. My gut is honestly the latter… it’s a hostel with 4 star prices and probably only so many levers to actually address things; so this is an option…
Finally there is construction on 23rd likely through summer. Not freehands fault but to the hostel point it’s single pane glass (with duck tape). Can still work if you’re a very heavy sleeper.
Feeling unsafe, I took measures to fortify the room, including moving a creaky wooden desk to block the door. The bathrooms were uncomfortably small, and for the steep price of $300, the accommodation felt grossly inadequate and unsafe. Sleeping was a challenge, with the need to keep the light on and fully clothed due to the subpar quality of the sheets.
Overall, I cannot in good conscience recommend this hotel to anyone seeking a safe and comfortable stay. Feels like your roadside Inn.
Our bed literally touched 3 walls, if you have 2 people in there it feels like you're in a prison cell. The bathroom sink is so small you can barely fit your two hands in there. On top of all that, be ready to pay $35 a day in facility fees for your stay, on top of an already pricey room.
Do yourself the favor, stay somewhere else. This place only has good reviews because it has a nice bar, the actual room experience is so miserable you'll be trying to avoid it the entire time.
Massive rip off, doesn't deserve the 4 stars.
Noch zur Ergänzung. Unsere E-Mails sind bis heute unbeantwortet geblieben. Keine Reaktion. Warum auch. Warum das Geld abgebucht wurde, wissen wir immer noch nicht. Der Reiseveranstalter ist da jetzt in der Pflicht. Der nimmt die Sache wenigstens ernst. Also wir raten von Buchungen dort ab!
The hotel itself has two fantastic restaurants. Great breakfast and coffee. Staff was extremely helpful. This is my go to for LA & NYC!