Avis FOUR POINTS BY SHERATON MANHATTAN SOHO VILLAGE : découvrez les avis internautes sur ce lieu

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Members' reviews on FOUR POINTS BY SHERATON MANHATTAN SOHO VILLAGE

3.2/5

18 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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Michael Greenberg

Visited in april 2024

The hotel is in a decent location. It has an unloading zone to park while you check in. the lobby has a small bar which was nice. The staff was friendly and helpful. The big problem is that the walls are so thin that you can clearly hear other guests talking in their rooms and in the hall making it impossible to sleep. On top of that, you hear honking all night mixed with sirens which is probably normal for NYC. The hotel has a through wall air conditioner in each room which makes enough white noise but there is no way to keep the fan running once the desired temperature has been reached. The bathroom was nice looking but the drains were partially blocked. Water pressure was excellent. There is no underground parking but there is a garage 3 blocks away which was convenient. All in all, I expected more for the price we paid.

Y J

Visited in april 2024

I would like to express my disappointment with the service I received during check-in at your hotel. Despite waiting in line, I was overlooked while the staff member assisted the person behind me. When I mentioned my presence, there was no apology, and I felt unwelcome. Additionally, my request for an early check-in on a higher floor was disregarded, and I was assigned a room on a lower floor. This experience was extremely disappointing and not reflective of the level of service I expected from your establishment.

Visited in march 2024

Good value and really clean! Would go back :)

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kwame Bonsu

Visited in march 2024

For my 1st experience, the room with the king sized bed was a good, clean and cozy area. There's lots of eateries and event spaces in the area to explore.

I hope my next experience is as good (if not better) than this. Thank you!

Cashapp $pr0fitpickZZZ ????????

david mannino

Visited in march 2024

Good unspectacular hotel. Great location. Very small room. Everything that i expected. Very clean.

Claudia Phillips

Visited in february 2024

Charged me for the first night’s stay of my CANCELLED reservation, well within the free cancellation time period (1 week prior). Basically stole money from me without cause. They’ve issued a refund that’s still processing but the money should have never been taken in the first place. So awesome guys

Chase Engstrom

Visited in february 2024

Easily the worst Marriott in manhattan. Insanely loud, unhelpful staff. Don’t stay here

Kate Schwartz

Visited in january 2024

Gross hair all over the shower. Clumps left in a drainer and then more on a wall. They have darker tiles so you can’t see all the disgusting hair they leave behind.

It’s winter, give folks more than a sheet for a blanket.

My bed sheet came off, it was too small for the mattress size.

Avoid at all costs. I had to pick up someone’s gross hair to shower. I echo comments below that rooms have paper thin walls and staff is stomping around starting at 7am, super noisy. Should not call themselves Marriott.

Riccardo Mangia

Visited in january 2024

Albergo senza troppe pretese , ma molto comodo per i servizi ( vicino alla metro). Molto gentili gli addetti

jeffrey sodikoff

Visited in january 2024

The location of this hotel is perfect. It is clean and quiet and You can walk or Uber anywhere. That's why we chose this hotel over the Times Square locations where it's noisy . Unfortunately, the King bed room was so small that it practically took up the entire room . Since it was cold outside we kept on the wall heater, which was noisy and suffocating because the room was so small. It was like they installed a king size bed in a sauna room. The bathroom was very tiny also. You had to go into the basement to fill your ice bucket. There was No refrigerator in the room either. In Summary, if you travel a lot like we do and are used to large , comfortable rooms the this is Not the place for you. We used our Marriott Bonvoy Points and we thought this would be a good deal. Big Mistake!

N G

Visited in january 2024

Great room for the price but a couple of things....the bathroom door in our room was transparent. A nice touch if you are creepily obsessed with all of the details of the person you are sharing the room with. Not so great for the rest of us. Best part, if anyone had to use the bathroom at night, the e tire room was lit up like Times Square for the duration. Otherwise, very decent place to stay for the price.

Matt B

Visited in january 2024

Great hotel. Everything was clean and the service was great. I’m shocked there are so many negative reviews I almost didn’t stay there. 10/10 hotel

Abe Vanderpool

Visited in december 2023

Location was great for me as I was close to work, and not far from great restaurants. Service at the hotel was excellent as well, but I’d say the rooms were a little small.

Steven Barberi

Visited in december 2023

The room is tiny, but it was very clean. The location is very close to the subway to go up towards the major attractions.

Dave Griffiths (Griff)

Visited in december 2023

I would have thought the hotel would have realise that with two young kids in tow, a room on the first floor, directly above the incredibly loud restaurant would not have been a good idea, but that's where they put us. Loud thumping bass until just gone midnight. Had it not been for the noise, the hotel is actually pretty good. The location is great. Rooms are neat and tidy. Although we had blood stains on our sheets, which we complained about, only to have spare sheets just handed to us by housekeeping. So that's the reason for the 2 star review.

Jon Lee

Visited in december 2023

This was so far below the regular Marriott / Bonvoy experience that I had to write a review. This hotel was terrible on multiple fronts - in particular, the rooms and service were well below par. The front desk staff were rude, and unhelpful - I was left waiting for my room even after check-in time, and the staff refused to help to amend the reservation to tag my Bonvoy number, although I’d done so in DC with no problems just a day later.

The room itself was tiny and had multiple issues - it was dark, noisy, and some bulbs had blown (despite asking for assistance, no one came to fix it). The towel racks were also on the verge of collapsing and presented a safety issue. There was loud music from nearby that disrupted sleep.

Housekeeping also didn’t make up our room during our stay, strangely, and we hadn’t indicated that we wanted the rooms to be left undisturbed.

In fairness, the location is decent but all in all, a terrible experience. Avoid at all costs.