Results Hotel New York (Manhattan)

MOXY NYC TIMES SQUARE

Hotel • €

3.5/5

• 25 review

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485, 7th Avenue, Entrée sur la 36e rue, Midtown West, New York (Manhattan), The United States Of America

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+1 212 967 6699

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About us "MOXY NYC TIMES SQUARE"
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Opening time and information on MOXY NYC TIMES SQUARE

Double room from US$159 in low season and US$200 in high season.

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Members' reviews on MOXY NYC TIMES SQUARE

3.5/5

25 reviews

Value for money

Location

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Setting / ambience

Service

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Swet I.

Visited in april 2024

I’m very pleased with the service at the Moxy hotel. Especially Sheneka at the front desk. She arranged for a car to pick us up at the lobby because we were running late for our flight. She remained very calm, helpful and reassured us. There was also a gentleman at the front desk with braids and glasses (don’t remember his name) he went above and beyond to help us out. The location is also perfect and close to everything. 10/10 experience

Ms. R.

Visited in april 2024

*Detailed Review*

This Hotel is absolutely Horrendous with non caring staff ????. I Traveled to NYC by myself. I saw reviews about this place and decided to try it out. After traveling/driving for 4 plus hours I arrived at Night , and I originally paid with another form of payment before hand. Once I got there , that ended up being an issue. The guy at the front desk left me standing there, trying to charge the card that I didn't originally use. I later found out that he was the manager as well. He was so rude, unaccommodating, with zero empathy.

I've been in customer service for 11 Years so I was just very down about the entire situation. I was left feeling embarrassed and tired because I had already paid for the room before hand. With my bags in hand I ended up leaving. And No I would never ever return.
What truly bothered me was the fact that he didn't go above and beyond service wise. I even explained my situation calmly and how I had traveled all that way, just to get turned away for a room that I already paid for.

God looked out for me of course because, I ended up staying at The Fairfield Inn where the front desk took care of my needs and went above and beyond for me. They took my reservation last minute and even advised me on parking and just took general care because I was alone.

Lesson learned.

Jonathas D.

Visited in april 2024

Quarto extremamente pequeno. A TV fica na parede em cima da cama e quando se deita, tem que tomar cuidado para não chuta-la. Mal cabiam as malas dentro do quarto. A porta do banheiro é de vidro fosco, tirando a privacidade de quem usa. O box do chuveiro não fecha corretamente e inundou o banheiro todo.
Os atendentes da recepção e bar são totalmente grossos e zero paciência com turistas. Única coisa que me agradou foi a localização.