NEW YORK MARRIOTT DOWNTOWN
Hotel
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€€
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85 West Street, Financial District,
New York (Manhattan),
The United States Of America
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+1 212 385 4900
I am the owner
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Click here
2024
Recommended
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2024
Superb Marriott hotel with fitness room just a stone's throw from the 9/11 Memorial in New York.
A beautiful Marriott hotel, faithful to the chain's reputation, a stone's throw from 9/11 Memorial and all the points of interest of the Financial District. The rooms are spacious and comfortable, with a rather minimalist decoration, in white tones of course. Customers have free access to the fitness room, which is open 24 hours a day and has been completely renovated and includes state-of-the-art equipment. The staff is friendly and attentive, they will answer all your questions about the city.
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Members' reviews on NEW YORK MARRIOTT DOWNTOWN
3.6/5
22 reviews
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The best at New York (Manhattan) and around
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Terrible experience at your property.
I had made a reservation through united vacations package to confirm the reservation,I had call the hotel reservation departments it took me 5 minute by pressing various number to reach a lady over the phone who mentions that she is not able to find my reservation. She than advice me to contact hotel front desk and hung up. Can’t she transfer me to a hotel directly ?
Again after listening to various automated message I was connected to Guest Service representatives at the hotel the agent mention that he also cannot find my reservation either by entering the name or confirmation number by within 2 min the agent was very rude and mentions to me that “ listen to me sir , I have book through a third party and I need to contact them and he cannot help at all to confirm the reservation”.
I also requested if I can talk to a supervisor or manager on duty who can assist me in confirming the reservation but the agent insist that none of the manager , supervisor or senior are available to connect and refuse to mention his name over the phone and hung up.
I understand for privacy reason they cannot mention his name but atleast I should be knowing to whom am I talking to over the phone?
I have a question even though I book through third party website but I am still paying to them and I am sure the third party are paying to your hotel as well.
I then finally decided to speak to someone at the hotel and she was from accounting team, she was really helpful in confirming my reservation and help me connect to manager on duty at front desk.
Duty manager Melvin was very nice to listen to my concern by showing empathy over the phone and assure that I will be taken care. He also mentioned that he will upgrade my room to a higher floor , nice view and large room and ask the team to look into it upon arrival as he is not working on the day of my arrival.
It took 35 minute to resolve a simple concern over the phone and I had call internationally.
When I have check in nothing was mentioned that my room was upgrade , I guess the request which the manager put in was not honoured and also I found hair in washroom.
In google search engine, it’s mentioned that it’s a luxury property but trust me it’s worse than a 2 star motel on a highway.