NYMA, THE NEW YORK MANHATTAN HOTEL

I booked my stay with at least six months before the trip (October/22), my fare permitted the whole cancelation one day before the stay, and on the description of the rooms said that they had kitchen appliances on rooms like microwave, pots, pans... On the check in the receptionist inform us that the Nyma Hotel is closed, and no worries your reservation was transferred to the hotel in front (hotel at 5th avenue). They offered to bring someone to take us there, but we crossed the street, and went to the reception on the "sister" hotel. At the time I decided to see what they had to offer, so the new receptionist treated us like she was making this huge favor, than I ask for the kitchen appliances since we are in a new hotel and she says "there is no kitchen appliances here or on the nyma hotel", when was time to pay I ask to pay 70% on debit, and 30% on cash, since there is a limit to debit cards, and guess what? "we don't accept cash" (huh? I mean sometimes they don't accept a specific card but cash? And again with the rudeness, hello? I'm a costumer who booked a service with one establishment and is pushed to another which is gaining my business, which I am paying up front and they given me zero apologies, zero excuses, lots of trouble and rudeness. The two only good things that I can say about the hotel is that it's a great location, close to the train station, metro, empire state building, macy's and on a street full of restaurants, the other is that all the staff excluding the rude receptionist were extremely friendly.

Tengo una reserva para el año que viene que la realice y pague hace unos meses. Al chequear el estado de mi reserva me confirman que el hotel va a estar cerrado en ese tiempo. Mando mail, llamo, llamo a traves de de booking y no obtengo respuesta. Quero saber a que hotel se me va a derivar, me gustaria saber la ubicacion del hotel que me van a mandar ya que elegi este por la ubicacion. No encuentro la forma de obtener respuesta, quizas por este medio me respondan. Gracias

Vintage and small at a very high price

Han cancelado la reserva porque el Gobierno de la ciudad de Nueva York ha ordenado que el hotel Nyma The New York Manhattan Hotel desaloje a todos los clientes para poder acoger en exlusividad a personas sin hogar o en riesgo extremo de exclusión social.

Nice place