Results Hotel Pointe Aux Piments

VICTORIA BEACHCOMBER

Hotel • €€€

4.2/5

• 40 review

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Pointe Aux Piments, Mauritius

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+230 204 2000

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2024

Recommended

• 2024

A large, pulsating, family-run establishment with 255 spacious rooms and apartments, 4 restaurants and 6 bars in Pointe aux Piments

Two hotels in one. On one side, a confidential wing dedicated to couples (Victoria for 2). On the other, a vast, pulsating family establishment: 255 spacious rooms and large 2-bedroom, 2-bathroom apartments; baby area, Kids Club and Teens Club for socializing; plenty of activities (water and land sports, diving academy, tennis, gym, etc.) and spa; a range of 4 restaurants and 6 bars, some of which open onto the sea. The beach remains the main attraction: a kilometer of playground for sunbathing and sand paddling.

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From €426 for a Superior double room with half board. Diving academy and numerous sports/activities.

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Members' reviews on VICTORIA BEACHCOMBER

4.2/5

40 reviews

Value for money

Location

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BigJoshLegit

Visited in october 2023

We didn't get the experience we paid for. First of all, when we asked for tap water at the buffet they gave us someone else's half empty bottle! We were forced to pay 120 rupees or almost 3 dollars us just so that we don't dehydrate. They rest of the drinks were also ridiculously expensive. One day, they served very thin crepes for 150 rupees! Worst thing is they didn't tell us the pancakes were free, instead they asked for our room number and charged us. The staff was also rude and laughed at us when we asked for tap water. The rooms where nice until the vent from the bathroom fell out and left a chunk of the roof on the floor. When we asked for them to clean it there was still bits of wood on the floor. The pool's bathrooms also smelled like pee, like a public bathroom. The buffet was also lacking, the desserts tasted like nothing because of them cutting budged corners. Some of the food was good. The gym was nice, except for them only allowing teens over 16 to work out. The resort also felt like a mall, with people trying to constantly sell you stuff. The pool table was broken and the staff took long to take our dirty plates back and clear tables for us to sit at

VICTORIA BEACHCOMBER Manager

10/25/2023 at 10:53

Dear Josh,

Thank you for your review and for sharing your experience with us. Constructive feedback such as yours is always welcomed and valued as this enables us to gain further insight into the needs and preferences of our guests.

We apologise for the lapses in service encountered during your stay. We wish to assure you, that, we have related the aforementioned to the different departments in order for them for review and take the required remedial actions.

We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

Sincerely,

Marisa Marquet
Quality Assurance Coordinator

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Laura S.

Visited in october 2023

Em uma das nossas visitas a praia, o segurança do hotel tentou nos expulsar porque sentamos ao lado da “área reservada aos hóspedes do hotel” sendo que, 1. as praias de Mauritus são PÚBLICAS, 2. não tinha nem gente ocupando as cadeiras de sol que estavam ao lado, 3. Tinha espaço ocioso suficiente para nós e até para mais pessoas se acomodarem (inclusive depois sentaram-se mais pessoas entre nós) 4. os hóspedes não estendem a toalha na areia (local onde estávamos), eles tem cadeira de praia pra isso ???????????? 5. O hotel já ocupa a maior parte da faixa de areia e ainda querem a os demais usuários se limitem a usufruir onde acham um espaço LIVRE de cadeiras de praias nos “espaços reservados para os hóspedes” .

Não é pq os são hóspedes que eles são melhores ou tem mais direitos que nós ????????

Emmanuelle C.

Visited in october 2023

Un établissement superbe et un service hors norme. Un véritable havre de paix. Le personnel est adorable. Buffet gigantesque.

VICTORIA BEACHCOMBER Manager

10/23/2023 at 12:26

Chère Emmanuelle,

Salutations de l’île Maurice !

Nous sommes ravis d’apprendre que vous ayez pu profiter de votre séjour à l’île Maurice, soyez sur que nous partagerons à l'ensemble de nos équipes vos impressions positives.

Au nom du Victoria Beachcomber Resort & Spa merci de nous avoir fait confiance !

Sincèrement,

Marisa Marquet
Quality Assurance Coordinator

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Jan F.

Visited in october 2023

Awesome and memorable place, very close to our hearts!

VICTORIA BEACHCOMBER Manager

10/18/2023 at 21:01

Dear Jan,

Greetings from Victoria Beachcomber Resort & Spa.

Your amazing feedback is more than valued, it is celebrated!

Guest satisfaction is the key motivation factor for all our Artisans.

Once again, thank you for staying with us.

Until we meet again!

Sincerely,

Marisa Marquet
Quality Assurance Coordinator

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st-denis03 o.

Visited in october 2023

Lieu parfait
Les 4 restaurants parfait surtout celui au fruits de mer.
Chambre parfaite
Cadre idyllique. Plage hyper belle
Personnel aux petits soins. Je leur tire mon chapeau !
Une vraie parenthèse pour une semaine de vacances.
Sans hésitation je reviendrai.

VICTORIA BEACHCOMBER Manager

10/18/2023 at 07:12

Cher Client,

Nous vous remercions chaleureusement pour votre commentaire concernant votre séjour au Victoria Beachcomber Resort.

Nous sommes particulièrement heureux de lire que votre séjour chez nous vous a entièrement satisfait.

Nos artisans se font une mission de satisfaire nos clients et de dépasser leurs attentes et sommes impatients de vous accueillir de nouveau parmi nous pour un moment ‘d’enchantement'.

Bien cordialement,

Marisa Marquet
Quality Assurance Coordinator

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