VICTORIA BEACHCOMBER
Hotel
•
€€€
2024
Recommended
•
2024
A large family establishment with 255 spacious family rooms and apartments in Pointe aux Piments
Two hotels in one. On one side, a confidential wing dedicated to couples (Victoria for 2). On the other, a vast, pulsating family establishment: 255 spacious rooms and large 2-bedroom, 2-bathroom apartments; baby area, Kids Club and Teens Club for socializing; plenty of activities (water and land sports, diving academy, tennis, gym, etc.) and spa; a range of 4 restaurants and 6 bars, some of which open onto the sea. The beach remains the main attraction: a kilometer of playground for sunbathing and sand paddling.
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Members' reviews on VICTORIA BEACHCOMBER
4.2/5
40 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in november 2023
Super les jeunes serveurs sont trop lents la base nautique très bof (1 wakeboard pour tout l hôtel ce qui ve dire que un enfant prend le même qu un adulte) les activité sont très bien apart les activités nautique, le restaurant très bon le nettoyage de la chambre et très bien en soit super hôtel malgré les 2,3 petit soucis
VICTORIA BEACHCOMBER
Manager
11/06/2023 at 07:47
Chère Jenna,
Nous vous remercions pour avoir pris du temps à partager vos commentaires sur cette plateforme.
Nous regrettons pour les problèmes dont vous nous faites part et vous présentons toutes nos excuses.
Nous prendrons les mesures nécessaires pour remédier les points que vous avez soulevés dans le but d'améliorer notre produit hôtelier et le service vis-à-vis de notre clientèle distinguée.
Nous espérons avoir l'honneur de vous accueillir de nouveau pour un prochain séjour parmi nous.
En vous souhaitant une agréable journée,
Marisa Marquet
Quality Assurance Coordinator
Nous vous remercions pour avoir pris du temps à partager vos commentaires sur cette plateforme.
Nous regrettons pour les problèmes dont vous nous faites part et vous présentons toutes nos excuses.
Nous prendrons les mesures nécessaires pour remédier les points que vous avez soulevés dans le but d'améliorer notre produit hôtelier et le service vis-à-vis de notre clientèle distinguée.
Nous espérons avoir l'honneur de vous accueillir de nouveau pour un prochain séjour parmi nous.
En vous souhaitant une agréable journée,
Marisa Marquet
Quality Assurance Coordinator
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Visited in november 2023
Super accueil, beau cadeau pour notre anniversaire de mariage et une super suite offerte, repas succulents et animations le soir, tout était parfait ????
VICTORIA BEACHCOMBER
Manager
11/06/2023 at 07:50
Cher Christophe,
Nous vous remercions pour votre magnifique commentaire. Nous sommes heureux de lire que vous avez pu profiter pleinement de votre chambre ,de nos expériences culinaires tout autant que du service et de l'hospitalité de nos équipes.
Nous ne manquerons de remercier chaleureusement toute notre équipe qui a su sublimer votre séjour a l'occasion de votre anniversaire de mariage.
Au plaisir de pouvoir vous accueillir à nouveau.
Bien à vous,
Marisa Marquet
Quality Assurance Coordinator
Nous vous remercions pour votre magnifique commentaire. Nous sommes heureux de lire que vous avez pu profiter pleinement de votre chambre ,de nos expériences culinaires tout autant que du service et de l'hospitalité de nos équipes.
Nous ne manquerons de remercier chaleureusement toute notre équipe qui a su sublimer votre séjour a l'occasion de votre anniversaire de mariage.
Au plaisir de pouvoir vous accueillir à nouveau.
Bien à vous,
Marisa Marquet
Quality Assurance Coordinator
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Visited in november 2023
Bad customer service and food is mediocre. Not worth it given the amount of money you pay.
VICTORIA BEACHCOMBER
Manager
11/06/2023 at 07:54
Dear Valentin,
Victoria Beachcomber Resort & Spa would like to thank you for taking the time to share your experience on this platform.
We apologise for not meeting all of your standards.
We hope to get the opportunity to welcome you back. It would be with great pride that we would change your opinion of the resort.
Yours sincerely,
Marisa Marquet
Quality Assurance Coordinator
Victoria Beachcomber Resort & Spa would like to thank you for taking the time to share your experience on this platform.
We apologise for not meeting all of your standards.
We hope to get the opportunity to welcome you back. It would be with great pride that we would change your opinion of the resort.
Yours sincerely,
Marisa Marquet
Quality Assurance Coordinator
See the translation
Visited in november 2023
UPDATE: I wish that I could say that it was just my bad luck for the first day there. But during my stay there I had the beach towel thrown to me; the beach bar that was supposed to close at 17:30 when you go to order at around 17:10 they tell you not to come anymore since it’s closed. Thank you Stephanie from l’horizon as you were so attentive to us in our last night. Food at the buffet is ok. Most of the things are frozen and cooked. They served burgers one time and they were frozen from the bag. For a 4 star that has an entire team of chefs I would expect that you can make some burgers from scratch but I think I had too high expectations. If I would get the chance now, I would book a different resort as this one was not worth the money at all.
First day here and I can say that this is not a 4star service. Most of the staff is lacking any customer service, the body language that they use and their tone of voice is very unprofessional. One staff just dismissed me by waving his hand to me to go away, 3 staff looked at me approaching with a dirty plate in my hand and not even one offered to take it from me, nobody is offering you any drinks when they see you standing at a table or sun bed by the pool or beach, 2 people at reception looked at me and just pointed me to the entrance when I asked to return the dirty beach towels and receive back the cards for them in order to get them the next day. For the amount of money that you pay here this level of service is disappointing. The only person that was helpful and professional was the gentleman that did our check in and Anju that assisted me with restaurant bookings even though my name was not appearing in the system. Also the amount of paper wasted on all the notes that they make you sign for everything that you order even though you have the all inclusive bracelet is unnecessary, especially since its advertised as a conscious hotel and environment responsible. Everything is in the details and here nobody is paying attention to them!
First day here and I can say that this is not a 4star service. Most of the staff is lacking any customer service, the body language that they use and their tone of voice is very unprofessional. One staff just dismissed me by waving his hand to me to go away, 3 staff looked at me approaching with a dirty plate in my hand and not even one offered to take it from me, nobody is offering you any drinks when they see you standing at a table or sun bed by the pool or beach, 2 people at reception looked at me and just pointed me to the entrance when I asked to return the dirty beach towels and receive back the cards for them in order to get them the next day. For the amount of money that you pay here this level of service is disappointing. The only person that was helpful and professional was the gentleman that did our check in and Anju that assisted me with restaurant bookings even though my name was not appearing in the system. Also the amount of paper wasted on all the notes that they make you sign for everything that you order even though you have the all inclusive bracelet is unnecessary, especially since its advertised as a conscious hotel and environment responsible. Everything is in the details and here nobody is paying attention to them!
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Thank you for the time assigned to share your experience following your wonderful stay at Victoria Beachcomber Resort & Spa.
We really appreciate your recognition on the quality of services you received and will convey with pleasure your compliments to all our Artisans, particularly to Riya.
Assuring you of our best services always, we look forward to welcoming you back very soon.
Kind regards,
Marisa Marquet
Quality Assurance Coordinator