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Members' reviews on GOLDEN SANDS
4/5
14 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
GOLDEN SANDS * * *
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Behind Bujurman Shopping Centre, Al Mankhool Street, Bur Dubai
+971 4 355 5553
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Anis the receptionist was very nice,had all the time to assist me,ask of Anis anytime and thank me later????
The restaurant was too was nice and their food too
Rating: 4/5
I recently stayed at your hotel and overall, I had a pleasant experience. The highlight of my stay was definitely the amazing big breakfast offered. It was delicious and provided a great start to my day. The hotel itself was very clean, including the rooms and the nice pool area, which also offered an amazing view. Additionally, the staff were always smiling and seemed genuinely friendly.
However, there was one aspect of my stay that was disappointing. Towards the end of my vacation, I encountered an issue in the lobby. I wanted to put only one bag inside my luggage, but a member of your staff informed me that it wasn't allowed. While I understand the need for certain rules, I felt that the way she addressed me was somewhat unpleasant, and it left a negative impression.
Overall, I enjoyed my time at your hotel and would consider staying again in the future. However, I hope that minor issues like the one I experienced can be addressed to ensure a consistently positive guest experience.
Hospitality needs to improve
Last time i couldn't visit them as i was out of the country and this time when they arrived they had asked to visit the hotel so i visited the hotel along with my guest. Initially we met at the lobby and my guest request if we can go to the room to have tea as it's apartment hotel and they wanted to meet the other guests. so i went visited and while coming back the bell boy Mr. Raja started questioning as if it was an interrogation. and i had committed a felony . I had a very bad experience. Hope he gets a proper training on how to speak with customers rather than interrogating them.