EXTENDED STAY AMERICA NEW ORLEANS - AIRPORT * *
Hotel
•
€€
2024
Recommended
•
2024
This simple extended-stay hotel is located in a fast-food neighborhood in Kenner, Louisiana. It's just 3.2 km from Louis Armstrong New Orleans International Airport and sprawling Lafreniere Park, and 22.5 km from the French Quarter. Sober, warm studios with kitchenettes feature free Wi-Fi, flat-screen TVs and sitting areas. Suites also feature a living area with sofa bed. Takeaway breakfast and parking are free. Self-service laundry facilities are available 24 hours a day. Pets are accepted at an additional cost. Guests rated the rooms 1.9 out of 5, the location 4.4 out of 5 and the services and facilities 3.5 out of 5.
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Members' reviews on EXTENDED STAY AMERICA NEW ORLEANS - AIRPORT
2.8/5
14 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in february 2024
Place is super low class level... in fact I think it should be condemned.
I canceled ASAP!
I canceled ASAP!
Visited in january 2024
Rooms looked old,were dirty and smelled bad.
Visited in january 2024
Great rates and customer service!
Visited in december 2023
Ms Tammy Is amazing !! Always working and giving customers her undivided attention. Her kindness is un-measurable and her customer service is above and beyond! She makes extended stay a Wonderful place to stay
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What really sucked was that they claimed that after a certain hour, they don't allow guests into the rooms that they paid for? Something something, computer audit? In the entire history of my hotel-going, this is a first and completely baffling. I've gone into hotels at 2AM and still got the room I paid for every single time. This is an awful policy if true. He also talked over me and said I had an attitude too for telling him I don't understand what's going on. I've never experienced service like this a day in my life man, I'm as nice and understanding as they get when it comes to working in the service industry. He didn't have to talk to me that way. God I was trying to calm everyone down and your front desk employee was making everything worse.
I just sent them to another hotel that gladly took our money, and they said their audit only takes a few minutes. Either your front desk employee was lying and being terrible, or your system is terrible AND your front desk employee is terrible. Hostile even.