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Members' reviews on EXTENDED STAY AMERICA NEW ORLEANS - METAIRIE

2.3/5

21 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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Katina Jarmon

Visited in march 2024

I had a great time

Tomi Huff

Visited in march 2024

I had a room for 2 nights on the 4th floor.
It had some cosmetic issues. The floor did not seem very clean in the bathroom especially. But what I loved about my stay.Was that the 2 young men that I encountered at the front desk Marlon and Brandon were very kind and very helpful. The third night, My friend booked the room with his expedient points.And I got a room on the 1st floor which was a little nicer, but the floor in the bathroom needed to be swept. Once again I encountered brandon and at the front desk and once again he was very kind.

Brydie Wines

Visited in march 2024

Grounds are dirty. Front desk clerk told me to book somewhere else before checking availability. Dirty and not friendly .

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Mohammed Larhzal

Visited in march 2024

Dirty, full of bugs, and everything is broken.

Colbie Lancelin

Visited in march 2024

This is a nasty hotel with roaches, walked in and walked out. DON'T GO!!!????????

Heather H

Visited in february 2024

BEWARE OF THIS PLACE!!!

It's literally the filthiest place i have ever encountered. Not only does is the room disgusting, the hallways, the elevators, everything is filthy... then we get to the staff.... most unpleasant and unprofessional place I have ever been to. Now let me say this, there are two gentlemen, Brandon and Melvin! They were great, especially giving the horrible circumstances this place is.... they need a raise, and they need their unprofessional, rude management and other front staff jobs, and maybe your business might have a chance. Not to mention the elevators state they haven't been serviced since 2021 .... oh, not to mention the roach traps they have in every room.... I would stay clear of this place. Corporate has a lot of explaining to do for this location... the two ladies, the manager and desk lady, need to be fired ... Obviously, with the state of how that place looked, they are not doing their job. Also, not to mention, my heater in my room Literally almost caught my bed and sheets on fire then stopped working, so I also had to deal with not having heat for 2 days of my stay on top of the no hot water....

Rainbow Mermaid

Visited in february 2024

My window leaked when it rained and the vending machine was broke but it was clean except for the sticky floors.

Chef Pat

Visited in february 2024

Awesome management as well as staff …. Handle business promptly and without delay …. Very clean rooms !!!!

Trish Clark

Visited in february 2024

Due to it being Mardi Gras weekend and everything being booked we decided to give this hotel a try because they had a room available. This hotel is a complete dump. Everything from the parking lot, lobby, elevator, and room is filthy. The room was musty and filthy. Countertop had trim falling off. The tub drain had some type of mold or fungus growing out of it. We went to the front desk for a refund. We showed the guy at the front desk the pictures of the drain and he stated “oh it’s probably mold”. After just staring at him, he stated I can get some cleaner and clean it for you if you want me to. At that point, We insisted on a refund which was granted.

Joshua Schmidt

Visited in february 2024

Expensive & Dirty.

God Blessed

Visited in december 2023

This is one of the worst properties I ever spent my vacation. roaches everywhere they use the same sheets found blood on the sheets hair everywhere drug-infested management is unprofessional need training no housekeepers for 3 weeks not one time anyone came to change the Sheetz. this Hotel should be allowed to accept food stamps for pain and stuffing....

Jose Toledo

Visited in december 2023

This place is gross! feces on the shower curtain. Cigarette smell in the room and no one cares ! Also very dirty ! Don’t not stay here . Staff is just as bad ! Don’t not stay here ! One star only to be able to leave a review . Do not stay here !

kareem jamar

Visited in november 2023

Pretty good staff is excellent..

Inaá McKnight

Visited in november 2023

This hotel is filthy & has a terrible odor. The first room I was given had roaches all over the kitchen area. The attendant assigned me to another room, which was better but still not very tidy. The 2nd room I was assigned to was on the 4th floor, which temporarily has no elevator access. So, I had to ride the elevator to the 3rd floor & then lug my many belongings up the stairs from the 3rd to the 4th floor. Again, the hotel stinks. I had to return to the hotel desk at least 5 times, between myself & my daughter, to get my key card reset because it wouldn’t unlock the room door. I chose this hotel because I once stayed at another property located in Baton Rouge (which was a great value & was CLEAN) & because pets are welcome. I will never stay here again & would never recommend for anyone else to.

N.E Domain TM

Visited in october 2023

On one good note the location was okay, but the room was dirty, carpet was not fully cleaned, rack in closet area was broken, there was a hole in the wall behind the shower head, hallway smelled like mildew, did not have hot water for 2 straight days. Too many problems for the price. Charged me over $100 something dollars for my last day there. There was a male staff member that had a very non concerned attitude, almost smug like. Had to cut my 30 day stay down to 14 days. Would have left sooner but could not find any other lodging. Would honestly never recommend this hotel, not even to my worst enemy.

Jorge Prado Garcia

Visited in october 2023

Terrible, sucio y Mal olor, el desayuno es una verguenza
O se lo recomiendo a nadie

Andrew Stolf

Visited in october 2023

I am a third party delivery driver and I performed a delivery and upon walking into the place it smells like it flooded out and never cleaned correctly

James Ziegler

Visited in september 2023

The staff was very respectful and helpful and I will definitely recommend them to family and friends

Jermaine Willis

Visited in august 2023

This hotel has the worst service ever the rooms and hallways smell so bad theirs food through out the hallways and just today the light cover fell and hit me in the top of my head after reporting it I had to go to the hospital when I got back from the hospital to get my things the light cover had never been replaced so sad not a place to spend your money also the water takes forever to heat up and sometimes the water don't come on for about 20 to 30 minutes after running it also the towels are horrible I don't know what's worst the service or the towels it's just a shame how people really treat a business

李爱国

Visited in july 2023

I recommend this hotel, the service attitude is very good, my English is not good, Brandon is very patient and considerate service! I will be back！

Jose G. Ortiz

Visited in june 2023

You pay what you get for. Smelled really bad, ice machines out of order and dirty all over the place. Cancelled my stay and went to La Quinta inn for few extra bucks.

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3300, I-10 South Service Road West, Metairie, The United States Of America

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Members' reviews on EXTENDED STAY AMERICA NEW ORLEANS - METAIRIE

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