COURTYARD NEW ORLEANS METAIRIE ^{* * *}

I am a Titanium Elite and I made a reservation for two days. Due to a health emergency I had to checked out the next day. this hotel charge me for two days supposedly due to their policy in which is not written any wear. Even when I checked out I was not even reminded of it. When I called to clarify. The front desk person just kept saying they charge me correctly. I defiantly will never come back to this hotel and I will not recommended. We don't become Titanium Elite by a gift. We utilize your hotel brand more then our on home. Beware your status doesn't mean anything to this hotel.

Excellent stay here. We had a group of about 20, and they really served us well. I was super impressed with the food prepared for our group. Great value.

Me and my family stayed at this hotel and we really liked it. The 2 lady’s at the front desk were super nice and made us feel comfortable and welcomed. The room they gave us was big ,the beds were comfortable and everything was clean. The breakfast was also really good. I recommend this hotel if your looking for one .

I was traveling for work. I chose the hotel because of the location mainly but also bc of the balcony option and Starbucks at the bar. Two features my husband loves. The hotel checkin process was smooth although we were not given the complimentary water bottles upon arrival(this will matter later in my review). A couple hours after we had settled in we realized that the water was off. We went downstairs to see what was going on and learned that a major water line break had occurred knocking out water across the parish. The bar remained open throughout the evening and there seemed to be one worker visible who was the most patient and kind person ever in this strange situation she literally was the epitome of a hustler making sure we were all fed and had plenty of drinks. The lobby became a hangout area for many guests luckily it was spacious with lots of various seating options. We were lucky enough to find a sushi restaurant that was open still and we ordered Grubhub. When I requested our complimentary water while downstairs I was given the waters with no trouble. When we woke up there was still no water until about 12noon the front desk didn’t charge us for the extra day or a late checkout fee due to the situation. We were grateful for the staff and clean facilities having had to endure the water situation.

A dump.