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Members' reviews on SPENCER'S RESTAURANT
4/5
26 reviews
Value for money
Kitchen quality
Originality
Frame/Ambiance
Service
SPENCER'S RESTAURANT
Open
- from 08h00 to 22h00
Go there and contact
+1 760 327 3446
I am the owner
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Opening hours
Monday
Closed
Tuesday
Closed
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They are idiots if they think they will win.
When the bill arrived I was shocked to see the chicken and wine still on the bill. I notified the waiter and he said he’d check with the manager. He returned and said his manager would waive the wine but not credit the chicken. I said this was unacceptable and asked to see the manager. About 15 minutes later the waiter returned and said the manager had waived half the meal price and if I still wanted to talk to her, she wouldn’t be available for another two hours.
It’s a matter of principle. When that happened the meal should have been comped immediately. It never should have required two different trips by the waiter to get approval. And then for the manager to refuse to come see us unless we waited an additional two hours is horrible customer service. It was a 34$ chicken dish and to cause this drama over 17$ just showed a total lack of accountability and professionalism at primarily the management level. It’s a shame as the food was very good and the atmosphere terrific, but that was wiped away for all 15 of us due to that lack of leadership and professionalism
The service has always been impeccable. Delfina, our server last night, is one of the best! She flowed with our every need. She was very knowledgeable of our food choices.
This is one of our regular places that we always so enjoy. We highly recommend it!
*****
The service was even better, waitstafff was great and Andrea the GM was attentive to our entire group. Highly recommend
Elias is incredible and went above and beyond to make our experience even better!
We live in Spain and when we visit family, we always go for breakfast/brunch.