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Members' reviews on HAMPTON INN & SUITES NAPA
3.9/5
19 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
HAMPTON INN & SUITES NAPA
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+1 707 255 4000
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kinda ruins the experience to be nickel and dimed like that.
other than that, pretty typical hotel stay. not particularly note-worthy, don't expect extra napa check-in finishes... it's a hampton.
I had to book last minute on a weekend so I did not have a choice on room type but the double queen ADA accessible room is MASSIVE for a double queen room. The only downside of the room was it not having a microwave. The location is not far from downtown but does not have much nearby within safe walking distance for anything late night, but across the parking lot is a great restaurant with great food. The front desk staff were knowledgeable, friendly, and very accommodating. Extra Big shout outs to Nathon, Sheri, and Aprill for making my last minute stay here so lovely.
Dirty room:
Checked in the evening, started to unpack and then notices how dirty the toilet seat was. I was shocked to be honest, I've never experienced this in all my hotel stays. I mostly stay at Marriotts (over 800 nights) but was thinking of switching to the Hilton brand.
The front desk sent someone to clean the toilet, which they did but I still felt uncomfortable with the experience and they agreed to change rooms.
Servicing the room:
I asked that the room be cleaned every day. Didn't happen. I did at check-in mention that I wanted the daily service, after 2 misses I had to ask (2nd time) to finally get it going
Location:
About a 20 minute walk from downtown Napa along the Napa Trail. There are several homeless by the river but I wasn't bothered by them. That said I wouldn't feel comfortable with my wife or daughter walking the trail alone
The good:
Friendly staff, attempt to resolve problems, decent size rooms. Comfortable beds