SHERATON NEUES SCHLOSS HOTEL
Hotel
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+41 44 286 94 00
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2024
Recommended
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2024
Take advantage of the redevelopment of the hotel to discover this historic location located close to the Bahnhofstrasse shopping street and the business district. 60 rooms in total for a match up to the ambitions of the Starwood Sheraton group. Finally the rooms all have beds renowned for their incomparable comfort, we have tested and definitely approved.
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Members' reviews on SHERATON NEUES SCHLOSS HOTEL
4.3/5
18 reviews
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Absolutely do not book. They canceled less than 24 hours before we were to check in because they overbooked. They chose to book us at a Sheraton for the wrong date and that costs significantly less without reimbursing us for the difference. Can’t even get ahold of the hotel to discuss the issue. You’re routed to Marriott bonvoy customer service and the only thing they can do is raise a complaint to the hotel. We are from the US and it’s our last night in Switzerland and they completely ruined it.
Toller Service!
It started with the amazing front desk staff who assisted us with luggage and made the check in a delightful process (and I have not said that before). They offered us juice or water when we checked in. Everyone working at the hotel had a very positive attitude and were genuinely happy to help us.
The room are decorated nicely but more importantly for me everything worked and was well laid out. The room is well insulated and we did not hear any sounds from outside. The quaint restaurant was great for breakfast.
The hotel is well located and easy walking distance to any of the major sites.
All in all a very positive experience.