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Members' reviews on ZANZIBAR SERENA HOTEL

4.5/5
32 reviews
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Value for money
Location
Cleanliness
Setting / ambience
Service
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M Farhan
M Farhan
Visited in may 2023
Zanzibar Serena Hotel is a family-friendly hotel offering a flat screen TV, a minibar, and air conditioning in the rooms, free wifi is offered to guests. Hotel is very close to Stone town
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ZANZIBAR SERENA HOTEL
ZANZIBAR SERENA HOTEL Manager
05/07/2023 at 18:23
Dear Farhan, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

Regards
Zanzibar Serena Hotel
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Anne-Marie Jouault
Anne-Marie Jouault
Visited in april 2023
Chambre très bien ,spacieuse
Petit déjeuner possible dans la chambre
Personnel agréable
Mais
Pour le repas en demi pension du soir vendredi 10 mars 2023
Serveur désagréable, balançant les plats plutôt que de les déposer
Salle de restaurant disponible en rdc style cantine
Et le repas !
Soupe ou salade à peu prêt correct ( il était écrit sur le menu soupe et salade, mais d'après le Serveur lun ou l'autre
Poisson pas cuit mais dur quand même !
Dessert immangeable : gélifié au chocolat?
Le chocolat à été identifié par le menu
En résumé le restaurant pas au niveau de l hôtel
En tout cas pour la demi pension car l'attitude des serveurs à changé du tout au toit quand ils ont su que l'on étaient demi pensionnaire
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ZANZIBAR SERENA HOTEL
ZANZIBAR SERENA HOTEL Manager
04/09/2023 at 19:14
Dear Anne-Marie
Thank you for the detailed feedback on your experience with us during your last stay. We have noted that food and service was not good enough and the professionalism of the service staff was amiss - please accept our sincere apologies for this negative experience. It does not represent what we stand for or our commitment to give our guests memorable experiences. Management is taking the necessary actions to ensure that this is corrected and does not affect any other guest. Thank you for sharing and for being our guest. Hopefully we will see you again.
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ZANZIBAR SERENA HOTEL

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Shangani Street, Stone Town, Tanzania
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+255 774 440 011
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The best at Stone Town and around

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