DOLPHIN HOUSE RESORT

Najgorszy pokój jaki otrzymaliśmy i najdroższy.- 1500zł za noc Domki stare. Cena ni jak ma się do jakości. Nawet nie wymagaliśmy niczego szczególnego -tylko czystości. Niestety w pokoju był straszny zapach ;z łazienki- nie do wytrzymania. Kosmetyki okropne 2 rodzaje. Za taką cenę…jakie było nasze rozczarowanie. Obsługa pracuje chyba na złość zwłaszcza recepcja, nikt ci nawet nie odpowie dzień dobry, ogólnie czułam się tam jak intruz , jedzenie w tym ośrodku , tak samo słabe. Wjazd na tą część wyspy- za każdym razem nas zatrzymywali żeby opłacić jakąś opłatę środowiskową. I tak codziennie! Pierwszy raz spotkałam się z tak dużym rozczarowaniem :jakość a cena. Wielka pomyłka !!

Отель едва тянет на 2-3 звезды .
Ресепшн работает до 7 вечера .
Некомпетентные сотрудники , уровень сервиса на тройку .
Стоимость проживания здесь завышена в 3 раза.
Единственный плюс - красивый вид из ресторана и ландшафт .
Мы решили поменять отель сразу на следующий день на более новый и свежий . Не рекомендую!

Wow - paradise! Very clean and well appointed rooms. Food was really good - can’t be compared to local restos - wine selection was solid. Sooo relaxing and the staff were very nice with great service

The reef and the scuba offerings are excellent but that's where the good stuff ends. Rooms are dated, terrible WiFi, poorly made cocktails, food offerings are poor. Worst of all is the staff attitude, especially the owner. Any constructive criticism is met with a demanding response.

I recently stayed at Dolphin House Resort, and while the facilities and gardens were impressive, the attitude of the staff was a serious issue. Upon arrival at the reception, I only received information about the closing time of the reception and the necessity of pre-booking meals. There was no welcome tea or facility guidance; I was immediately escorted to my room.

Particularly distressing was the difference in service between my family and a Caucasian couple who arrived after us. While the receptionist provided welcome tea and facility guidance to the couple, I received none. When I requested resort maps or facility information, I was told to refer to a map at the restaurant.

During breakfast on the first day, the unfriendly attitude of the staff member preparing eggs left me feeling uneasy. Upon arrival at the restaurant, despite several staff members being present, no one guided us to a table. It seemed they were engrossed in their own conversations and paid little attention to guests.

The issue escalated during the second day's breakfast due to a communication problem with the same unfriendly egg-cook staff member. This staff member, right in front of me, began conversing in Filipino with another staff member, seemingly mocking and discussing my communication problem, which was extremely disrespectful. Though I didn't understand their language entirely, the few words I caught and their demeanor indicated they were laughing and discussing my communication issue.

This led me to express my dissatisfaction at the reception, highlighting the problems with staff attitudes. My three-night stay was marred by the attitudes of reception and restaurant staff, excluding housekeeping and facility management.

Furthermore, during check-out, there was an issue with the card terminal malfunctioning, and they requested cash payment. I refused, and after the terminal was fixed, I settled the bill with my card. However, demanding cash payment due to a malfunctioning terminal was another problematic attitude displayed by the staff towards guests.

Despite its serene location and excellent facilities, my three-night stay at Dolphin House was ruined by the discourteous attitude of its staff. I cannot recommend this resort, and I believe it would be wise to explore other alternatives. It seems that the staff here still lack the service and attitude befitting a 4-star resort.