HÔTEL RURAL VISTA DO VALE

Large beds, great breakfast, nice view

Hotel cuidado, bonitas vistas desde la habitación de Furnas.
Desayuno completo y variado, con buen producto.
Aparcamiento disponible dentro del hotel.

A hotel with the basic needs. The rooms are large, but a bit outdated. The breakfast is simple and fresh, but e.g. no cappuccino.

The room by the pool is absolutely not recommended! Bad for your health. The wallpaper is peeling from the walls due to moisture and the room smells strongly of mold. It is dirty under the bed and the shower has a mat on the drain so the water does not drain properly and the shower almost overflows. Besides, there was a shower door missing, so bathroom and toilet got wet as well. We asked the owner if we could move to another room, but she said it was full. By the way, she showed absolutely no understanding, became defensive and blamed the problem on us because she said she never received complaints about moisture or mold. Afterwards, you read that that is not entirely the truth. Then she says: turn on the air conditioning, it will remove the moisture from the room... We had booked three nights but checked out the next day. The owner doesn't care, she avoids all confrontation and is therefore not customer friendly at all. Customer friendliness and service (being there for your customer) are points that certainly deserve some attention from this owner. Maybe the balcony rooms are better, but we certainly do not recommend this hotel with its service.

Отличный отель , просторные номера , шикарный вид с балкона ! В номере мини холодильник, чайник , оставили воду и чай с сахаром, поднос с чашками и ложками ! Есть бассейн и террасы с красивым видом , завтраки за 10 евро .