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Members' reviews on HOTEL GRAN VERSALLES

3.6/5

22 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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Alexandru M.

Visited in april 2024

I enjoyed my stay at the hotel, although it didn't quite meet my expectations for a four-star rating. Here's a breakdown of my experience:

Pros:
- Convenient location near the metro and city center.
- The breakfast was delightful, featuring fresh fruit, croissants, and more.
- The hotel was pleasantly uncrowded around 9 o'clock.
- Both the room and the hotel were impeccably clean and had a fresh scent.

Cons:
- Despite booking for two, my girlfriend and I were assigned a twin bedroom instead of a double, which was disappointing.
- There was considerable noise in the morning, starting around 8 o'clock, due to cleaning and maintenance activities, making it difficult to sleep in.
- External noise persisted until late at night, as the windows and insulation were insufficient to block it out effectively.

Julio A.

Visited in april 2024

Muy buen lugar, muy cómodo y buen desayuno. Muy recomendable. Personal muy amable!!

Sherlyc _.

Visited in april 2024

Extremely unfriendly receptionist, the most unhelpful ever. Why do these people even work in hospitality industry. They should find another job to deal with their frustrating selves.

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Eddu L.

Visited in march 2024

Tivemos uma péssima experiência com um funcionário da recepção que nos maltratou, gritando e repreendendo com extrema grosseria e falta de educação simplesmente porque um de nós se deitou no sofá da área comum, bastaria dizer mas o funcionário aos gritos nos repreendeu demonstrando total desequilíbrio e falta de educação, não serve nem para lidar com animais.

Karol

Visited in march 2024

En mi opinión la relación precio-calidad es desfavorable. Las habitaciones son super pequeñas para el precio que pagas.

Por supuesto la ubicación es buena pero aún así, el precio no me parece el adecuado.

El desayuno esta bien, por 11 euros puedes acceder a una diversidad de alimentos ricos y típicos de España.

También tienen la opción de dejar tu maleta por 3€, lo que me parece muy bien.

Monica F.

Visited in march 2024

Ottima posizione, zona centrale
Le camere sono silenziose, molto belle e confortevoli
Bagno spettacolare!

Mariano A.

Visited in march 2024

EXCELENTE en todo sentido. Ubicación? Central, la mejor, conectado y cercano a TODO. Atención? De máxima calidad: humana, gastronómica, serviciales y atentos a tus necesidades. No encontrarás mejor hotel que este en Madrid en relación precio calidad.

Andres A.

Visited in march 2024

Muy cómodos. Situación excelente y servicio muy atento. Nos resolvieron nuestros problemas inmediatamente.

Shey M.

Visited in march 2024

Hotel hermoso, ubicado en el centro de Madrid, atención única, habitaciones espectaculares, máxima pulcritud. Desayuno increíble. De los mejores hoteles.

Rosa A.

Visited in march 2024

Siempre voy, me encuentro como en casa. Trato muy agradable.

Marcos M.

Visited in march 2024

Hotel con una ubicacion bastante buena, teniendo el metro cerca. Los servicios que ofrece son los esperados y las habitaciones muy limpias y comodas.

David W.

Visited in march 2024

Our 5 night stay was excellent from check-in to check-out. The desk staff were friendly and helpful, even let us check in a little earlier than 13.00 given time. Room was spotless and spacious, WiFi was fast and the mini bar well stocked. Breakfast buffet was great value, selection of hot and cold meats, variety of breads and more fruit than you could shake a stick at plus yogurts, something for everyone. Breakfast area was busy but well managed and clean. We slept well in the comfortable bed and rarely heard any noise from outside or any other guests. It is a good mix of Business folk and weekend breakers. Location for the city is perfect, we walked a lot but there is a Metro station within 50 metres. I recommend the Madrid City Tour open top bus, get a good sense of where everything of note is. I do advise to walk though as the buses cant get that close to Plaza Mayor or the Square with Carlos III statue, both are musts do's. Hope this helps!

Lucia g.

Visited in february 2024

Estrategia: no mandan confirmación de reserva y realizan cobro . Se desentiende de devolución por error suyo.

Iván P.

Visited in february 2024

A mi personalmente me gustó mucho
Lo que no me gustó es que cuando te duchas se sale toda el agua del plato ya que la mampara de baño es pequeña , eso no es muy higiénico

Newearth S.

Visited in february 2024

Hotel homófobo, volví de fiesta con un amigo y no me dejaron que pasara a mi habitación…Creo que no tengo nada más que decir, que en pleno siglo XXI siga pasando esto… me parece increíble.

J.H.S

Visited in february 2024

Maravilloso espacio, servicio de calidad, habitación limpia, ordenada y ¿ Qué decir de la comida? ¡ sin palabras!

Abraham E.

Visited in february 2024

No vale para nada el hotel una m....

Ruba G.

Visited in february 2024

Extremely overpriced. The services and rooms are of a three/two stars hotel, with prices of a four star. The staff is unfriendly and unhelpful. This hotel is in a great location, look for a nicer hotel in the area, there are many!