HOSPES PUERTA DE ALCALÁ
Hotel
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€€
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+34 914 32 29 11
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2024
Recommended
•
2024
2-star hotel with bright, colorful rooms, gym, comfortable lounge and much more.
We are right in front of the Puerta de Alcalá, a stone's throw from the entrance to Retiro Park - one of the most exclusive residential areas of the capital. The hotel offers spacious and refined rooms and suites, where the color white dominates. The two-story suite, with a small balcony, is particularly attractive. The spa, which is free of charge, includes a hammam, a gym, a whirlpool and four treatment rooms (massages at an additional cost). You can dine on site at the Malvar restaurant, whose terrace overlooks the Puerta de Alcalá.
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Members' reviews on HOSPES PUERTA DE ALCALÁ
3.5/5
23 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in april 2024
Estuve en este Spa y la verdad es que muy básico solo tiene una piscina y una sauna no es acorde al hotel. El masaje fue decepcionante las toallas de la camilla estaba sin cambiar así que me tumbaron en una toalla usada
Visited in april 2024
He estado con mi madre en el spa. Tiene 80 años. Es poco accesible, porque hay escaleras para ir de la zona de baños al hammam. Ella se mueve bien pero debería mejorarse.
Muy limpio y muy pequeño. En general bien. Impresionante Adriana que fue quien me dio a mí el masaje. A ella van mis 5 estrellas.
Muy limpio y muy pequeño. En general bien. Impresionante Adriana que fue quien me dio a mí el masaje. A ella van mis 5 estrellas.
Visited in april 2024
Very bad experience. We paid extra for a deluxe room. The bed was supposed to have a 2mtr x 2mtr mattress ???? it did not, it had 2 single mattresses covered with a topper to conceal the joint. There was no headboard and no side tables, if you had a coffee or tea you could only put the cups on the back shelf where there were electrical sockets and switches, this was ridiculous ???? the base of the bed was larger than the bed width and length making it dangerous by hitting ones legs/feet.
The decor was of poor standard. Overall the room was tired, tatty.
They changed our room to what we reserved, but was glad to leave and put it down to a bad experience.
Also, I emailed the hotel to check for our missing house keys, there was no reply.
WOW. OVERALL A VERY BAD STAY.
The decor was of poor standard. Overall the room was tired, tatty.
They changed our room to what we reserved, but was glad to leave and put it down to a bad experience.
Also, I emailed the hotel to check for our missing house keys, there was no reply.
WOW. OVERALL A VERY BAD STAY.
Visited in april 2024
Una maravilla el masaje de Teresa!
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