HOTEL VALENTINA
Hotel
•
€€
2024
Recommended
•
2024
Very well designed and pleasant hotel close to bars, restaurants and casinos. It has acquired a third star and has been considerably embellished: a fresh, colourful and modern entrance hall, more sought-after furniture in the rooms (modern and comfortable). These are spacious, air-conditioned, and are equipped with a satellite TV and a minibar. Hotel Valentina operates with the restaurant The Avenue, where you get discounts. A great place to spend the night in Paceville in a relaxing atmosphere.
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Members' reviews on HOTEL VALENTINA
4.4/5
33 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in october 2023
Hotel perfetto ottima posizione pulizia al top bene organizzato
Personale gentile e disponibile.
Personale gentile e disponibile.
HOTEL VALENTINA
Manager
10/25/2023 at 13:47
Dear Sebastiano,
Thank you for staying with us and for taking the time to share your review.
I am glad that everything was to your liking and I do hope we will have the opportunity to welcome you back in the near future,
Kind regards,
Lara Camilleri- [email protected]
Thank you for staying with us and for taking the time to share your review.
I am glad that everything was to your liking and I do hope we will have the opportunity to welcome you back in the near future,
Kind regards,
Lara Camilleri- [email protected]
See the translation
Visited in october 2023
Stayed here for a week and this is the first time I am putting less than 5 stars for a hotel. Many things to improve, bed was not comfortable, there was noise waking us up every morning around 7 due to some event happening at the hotel, the swimming pool was cold even though there was a solid 30°C constantly outside for all days we were there, the room upgrade we had paid for really didn't feel like one, someone at breakfast was asking for our room number everything we got up... very disappointed stay. Only two good points are the location and the staff, especially the cleaning staff and the staff at the bar. Luckily, the visit of Malta overall was good enough to compensate this.
HOTEL VALENTINA
Manager
10/25/2023 at 13:45
Dear Rodrigue Avimadjessi,
Thank you for choosing Hotel Valentina during your recent trip to Malta and for sharing your feedback following your stay
I am sorry to hear that your stay at the Hotel Valentina did not meet your expectations and rest assured that we will carefully address every point highlighted in our next management meeting in order to improve on these areas and maintain the high levels of service we offer.
Whilst thanking you for the constructive way of forwarding your comments, I do hope you would give us a second chance to deliver our renowned service and product. Should you decide to return for another visit, please do not hesitate to contact me directly on [email protected] and I will be pleased to assist you throughout.
Kind regards,
Lara Camilleri
Thank you for choosing Hotel Valentina during your recent trip to Malta and for sharing your feedback following your stay
I am sorry to hear that your stay at the Hotel Valentina did not meet your expectations and rest assured that we will carefully address every point highlighted in our next management meeting in order to improve on these areas and maintain the high levels of service we offer.
Whilst thanking you for the constructive way of forwarding your comments, I do hope you would give us a second chance to deliver our renowned service and product. Should you decide to return for another visit, please do not hesitate to contact me directly on [email protected] and I will be pleased to assist you throughout.
Kind regards,
Lara Camilleri
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Visited in october 2023
Rooms were small, but well equipped and very clean. The staff was amazing as well as their breakfast. The pool was nice.
HOTEL VALENTINA
Manager
10/25/2023 at 13:31
Dear Christiaan de Bloeme,
Thank you for sharing your feedback following your visit. I am happy to read that the staff and breakfast were amazing, I will make sure to share your feedback with the team.
Should you decide to stay with us on a future visit please contact me directly on [email protected] and I would be happy to assist you with selecting on of our larger room categories at a preferential rate.
Kind regards,
Lara Camilleri
Thank you for sharing your feedback following your visit. I am happy to read that the staff and breakfast were amazing, I will make sure to share your feedback with the team.
Should you decide to stay with us on a future visit please contact me directly on [email protected] and I would be happy to assist you with selecting on of our larger room categories at a preferential rate.
Kind regards,
Lara Camilleri
See the translation
Visited in october 2023
Front desk staff was very nice but not so much informative.
HOTEL VALENTINA
Manager
10/25/2023 at 13:28
Dear Guest,
Thank you for sharing your feedback following your stay at the Hotel Valentina.
If you could please find some time to contact me directly on [email protected], to provide more information on your experience so that we can continue to improve on our service.
I look forward to hearing back from you.
Kind regards,
Lara Camilleri
Thank you for sharing your feedback following your stay at the Hotel Valentina.
If you could please find some time to contact me directly on [email protected], to provide more information on your experience so that we can continue to improve on our service.
I look forward to hearing back from you.
Kind regards,
Lara Camilleri
See the translation
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We appreciate you taking the time to share your feedback following your stay with us.
I am delighted to read your comments regarding the excellent customer service you received from our staff and appreciate you highlighting Taj in particular. I will ensure that your comments are shared with the entire team as it serves as a great motivator and shows them that their efforts to provide exceptional service are appreciated by those who receive it.
Thank you so much for staying with us and we hope that we will have the pleasure to welcome you back very soon!
Kind regards,
Lara Camilleri- [email protected]