CASALE PANAYIOTIS
Hotel
•
€€€
2024
Recommended
•
2024
Upmarket hotel with spa and superb rooms in traditional houses. Three restaurants, activities.
This upscale hotel boasts a spa center with pool, sauna, Jacuzzi and body treatments (there's even a chocolate massage!). The rooms are superb, spread over seven traditional houses. There are also three restaurants, including the refined Byzantino. Services include mountain bike hire, hiking, cooking and yoga classes, airport shuttle and street parking. In short, Casale Panayotis is a truly unique "product" in the Troodos mountains, so the price isn't too steep.
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Members' reviews on CASALE PANAYIOTIS
4.5/5
41 reviews
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We had a conversation with the hotel manager. In the end, the hotel's manager, Iliana Hochigorgiu, admitted that the rooms in this old stone building were subleased from another owner and had not undergone any renovation. She also admitted that we were not the first guests to receive this stone room instead of the beautiful, bright room that was advertised on the website, and that they had received negative feedback multiple times. So, the hotel manager is not only aware of the issue and the deceived guests but also knows that there are no real photos of these rooms on the website. Manager Iliana did nothing to address our questions about why they repeatedly treat guests this way, only offering empty apologies and trying to steer the conversation in a positive direction by changing the subject and avoiding giving direct answers.
Please read reviews about this hotel; I deeply regret not having done so, like other guests, and I did not read reviews about this terrible place where people hide behind beautiful ideas of a family business and claim to care about how they conduct their business. They don't care; it's just a way to make money off people who come once and won't return, but that's not a concern because new guests will arrive. The hotel has not seen renovations in a long time, the food in the restaurant is of low quality, and the staff is distant and unfriendly. Perhaps this review will help someone make the decision to go elsewhere.