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EMBASSY SUITES BY HILTON NEW ORLEANS * * *

Hotel €€
3.8/5
24 review

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315, Julia Street, New Orleans, The United States Of America
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+1 504 525 1993
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2024
Recommended
2024

The Embassy Suites by Hilton New Orleans is a 3-star hotel located in downtown New Orleans, USA. This modern hotel features an open-air atrium and is just a 5-minute walk from the Ernest N. Morial Convention Center and the Julia Streetcar Station. Morial Convention Center and the Julia streetcar station. Rooms are equipped with all modern conveniences, including microwave, mini-fridge, coffee maker, flat-screen TV and free Wi-Fi. Suites also offer a separate living room with sofa bed, and some have a patio or balcony. Guests in club suites have access to a private lounge and a bar with sink. The hotel offers a complimentary cooked-to-order breakfast and organizes daily receptions with appetizers and drinks. It also features an American restaurant, outdoor pool, gym, business center and meeting space. Parking is available at an additional cost.

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Members' reviews on EMBASSY SUITES BY HILTON NEW ORLEANS

3.8/5
24 reviews
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Visited in april 2024
The king 2 room suite is very small.
Service needs a lot of improvement - my sink was clogged and I had to ask 3 times for service n the plumber came about 3 hrs later. No shampoo in the container n that took all day to be replaced. No hot water at night for a shower n the pressure is really bad so you don't feel like you are getting a good shower.
Breakfast was excellent.
Visited in april 2024
The rooms were a bit dingy with missing outlet covers and rust in the bathtub. My main frustration was trying to schedule a late checkout per my Hilton status. They didn’t even entertain this. Other hotels will give up until 1 or 2 pm. They wouldn’t budge on this and stated they would hold my luggage until it was time for me to leave at 3 pm. It would be nice to be able to freshen up a bit after walking around before getting on a plane home. I know Hyatt will bend over backwards to help out. Too bad Hilton doesn’t have the same customer service standards. I guess I know where I am taking my business in the future.
Visited in april 2024
Shontria, the front desk attendant provided excellent service. However, the response to my room maintenance problem was very poor. It took three attempts to have someone in maintenance to repair the running leak in the bathroom sink. Water was running onto the floor from the leaking sink.
Visited in april 2024
Nice location. Close to French Quarter. Well trained and friendly staff. Rooms were spacious and comfortable.
Visited in april 2024
Good housekeeping

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