B&B LE CINQUE NOVELLE
Guesthouse
•
€€
2024
Recommended
•
2024
B&B offering very simple but functional rooms, some with a direct view of the Temple of Concord
While B&Bs proliferate in Agrigento, the Cinque Novelle is nice and affordable. The rooms are very simple, no frills here, but functional, and breakfast is provided with local specialties. Giovanni's hospitality is the main reason for the success of this structure. From some of the rooms, you have a direct view of the nearby Temple of Concord. Less than 30 meters from Via Atenea, this B&B, whose rooms are named after a novel by Luigi Pirandello, is an address that we highly recommend!
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Members' reviews on B&B LE CINQUE NOVELLE
3.7/5
6 reviews
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Also, it's located in a somewhat difficult-to-find location on a tiny street. There is "street parking" but only if you drive a Smart and have professional stunt driver experience.
We arrived at 8:05pm (partly due to the challenging location) and rang the doorbell but received no response. Then, we tried to call the telephone number provided (also no response). Finally, we sent a Whatsapp message to that same number and received an automated reply only. After about 20 minutes, a human responded with a very curt message to the effect of "Sorry, but we are closed."
At this point, we gave up and found alternative lodging at the Doric Hotel (which, btw, was amazing).
Our request for a refund was denied by the business.
We never received any communication from them except *after* this unpleasant incident.
The business may not have done anything that is technically "wrong" but this utter lack of consideration certainly leaves a bad taste in one's mouth.
1) 8:05pm isn't exactly super late, not allowing guests to check in if they are one minute later than 8pm just seems like a bad practice for a B&B
2) If you're going to turn people away for being 5 minutes late, at least provide a refund since they weren't even able to stay there.
3) Maybe be more proactive about communicating the draconian check-in hours to your guests *in advance*