Avis LAKE VICTORIA SERENA RESORT : découvrez les avis internautes sur ce lieu

Muganga Z.

Visited in november 2023

Amazing ????

LAKE VICTORIA SERENA RESORT Manager

11/21/2023 at 05:25

Thank you Zack for the great feedback and 5-star rating

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Wasajja.B Q.

Visited in november 2023

Excellent in every aspect

LAKE VICTORIA SERENA RESORT Manager

11/19/2023 at 17:26

Thank you Qassim for sharing your amazing experience and for the 5-star rating.

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Herbert K.

Visited in november 2023

Nice ambience and golf club

LAKE VICTORIA SERENA RESORT Manager

11/12/2023 at 18:55

Thank you Herbert for the great review and 5-star rating

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Hussain A.

Visited in october 2023

Today surprisingly service was not good.
Staff ia courteous but not responsible!

LAKE VICTORIA SERENA RESORT Manager

11/06/2023 at 06:38

Thank you Hussain for sharing this feedback regarding our services with us. We promise to consistently ensure our services are up to the level of our guest's expectations. Please accept our sincere apologies for any inconvenience caused and hope you will give us another opportunity to serve you better.

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Fred K.

Visited in october 2023

Business ideas successful

LAKE VICTORIA SERENA RESORT Manager

10/24/2023 at 09:09

Thank you Fred for the great review and 5-star rating.

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nassaka e.

Visited in october 2023

It has a conducive environment with a nice swimming pool, water fountains and many more.

LAKE VICTORIA SERENA RESORT Manager

10/24/2023 at 09:11

Thank you Evelyne for sharing your wonderful experience regarding our swimming pool and water fountains on this platform. Looking forward to welcoming you again in the near future.

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Tracy K.

Visited in october 2023

I love the place ????

LAKE VICTORIA SERENA RESORT Manager

10/19/2023 at 10:11

Thank you Tracy for the wonderful feedback and looking forward to welcoming you back in the near future.

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Yusuf K.

Visited in october 2023

Amazing get away

LAKE VICTORIA SERENA RESORT Manager

10/19/2023 at 10:12

Thank you Yusuf for sharing your wonderful experience with us on this platform.

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Nezo M.

Visited in october 2023

Nice hotel

Natalie K.

Visited in october 2023

I absolutely loved my stay there

Sharot m.

Visited in october 2023

I had an amazing time and experience
The services the environment everything was decorated well and upto standard
Thank you Serena kigo for hosting us on our day

Ramsey Y.

Visited in october 2023

It's good place to be

LAKE VICTORIA SERENA RESORT Manager

10/02/2023 at 16:56

Thank you Ramsey for sharing your wonderful experience regarding your recent visit at the resort.

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Fena T.

Visited in september 2023

BEWARE OF EXTRA CHARGES! I booked a couples massage at the Spa online and paid through their online service. Upon arrival, the manager demanded that I paid for the service again in person. I am now left with two charges for the same massage package. They haven’t contacted me back for my dispute and I can’t believe a reputable hotel would steal from their customers.

LAKE VICTORIA SERENA RESORT Manager

10/03/2023 at 09:02

Thank you Fena Tandriarto for sharing your unpleasant experience regarding our services with us. Your feedback will help us improve to the level of our guests' satisfaction.
It is indeed regrettable you were charged twice for the same massage an issue that is being followed up by management. The online payment did not reflected on our side at the time of your departure thus had to be charged again. We sincerely apologize for any inconvenience caused and tasked our staff to be more careful before charging guests that have already presented proof of payment so as to avoid double charging. We would like to assure you that the issue was escalated to online payment services for a refund and feedback will be shared by Maisha Manager on when the amount will be credited to your account. Incase of further information, please do not hesitate to reach Deogratius Birahwa the Maisha Manager on +256 751 705 584.
We hope that you will give us another chance to serve you better.
Regards

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kautha F.

Visited in september 2023

One of the very fancy hotels in Uganda. Has even a golf ⛳ course. So the golfers your .... ????

LAKE VICTORIA SERENA RESORT Manager

03/28/2023 at 21:00

Thank you Farooq for sharing this wonderful feedback on this platform.Looking forward to hosting you again in the near future.

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Amanya J.

Visited in september 2023

Excellent ambience with kids play area with warm smiles from staff.

LAKE VICTORIA SERENA RESORT Manager

10/02/2023 at 16:58

Thank you Johnson for sharing your wonderful experience regarding our resort and staff on this platform. Looking forward to welcoming you in the near future.

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Mwangi K.

Visited in september 2023

I attended a wedding here. The location is amazing! I should return with my family to take it all in properly.

LAKE VICTORIA SERENA RESORT Manager

10/02/2023 at 16:59

Thank you Mwangi for the great review and five star rating. Your patronage of our resort cannot be taken for granted and looking forward to welcoming you and the family for an amazing experience.

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Okwasiima S.

Visited in september 2023

Refreshing, Relaxing, Adventure, Esthetics

LAKE VICTORIA SERENA RESORT Manager

10/02/2023 at 17:01

Thank you Spencer for the great review and for rating us highly. Looking forward to welcoming you back in the near future.

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Paula

Visited in september 2023

I had the pleasure of staying at Lake Victoria Serena Golf Resort in Kampala, and it was truly an exceptional experience. The beauty of this place is unparalleled, with well-maintained surroundings that radiate charm.

One of the most impressive aspects was the level of cleanliness – it was impeccably clean throughout my stay. The rooms were not only comfortable but also well-equipped with everything I needed, from a hairdryer to an iron, all readily available without having to request them from reception.

The room's view was breathtaking, overlooking the serene Lake Victoria, and the tranquility of the resort made it a perfect escape from the bustling city. The staff provided excellent service, always ready to assist with a smile.

And let's not forget about the delicious food!

Overall, my stay at Lake Victoria Serena Golf Resort was a truly memorable and enjoyable experience. I highly recommend this wonderful destination.

LAKE VICTORIA SERENA RESORT Manager

10/02/2023 at 17:07

Thank you Paula for sharing your amazing experience regarding our beautiful resort, the great food and services that were offered by our staff during your stay.
Management would like to assure you of its commitment in ensuring that you always have excellent hospitality products and services that add value to our guests and exceeds their expectations.
Thank once again the wonderful feedback and looking forward to hosting you again in the near future.

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Dr. E.

Visited in september 2023

Wonderful place. I love it

LAKE VICTORIA SERENA RESORT Manager

09/20/2023 at 07:56

Thank you Dr. Eyal for sharing your wonderful experience regarding our resort on this platform and looking forward to welcoming you again in the near future. Regards.

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KIMERA D.

Visited in september 2023

Great people

LAKE VICTORIA SERENA RESORT Manager

09/20/2023 at 07:57

Thank you David for the great review and 5-star rating.

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Wangai M.

Visited in september 2023

Exquisite service. Fantastic experience. A "hidden" jewel near Kampala city.

LAKE VICTORIA SERENA RESORT Manager

06/17/2023 at 09:06

Thank you Dr. Wangai for sharing this amazing feedback regarding our product and services on this platform.

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Bulamu S.

Visited in september 2023

C'est exceptionnel

Innocent K.

Visited in september 2023

Dès l'accueil, j'ai été bien accueilli. On m'a assigné un guide pour m'emmener dans ma chambre. La chambre proposait différentes boissons, elle était soignée et extrêmement propre. L'équipe était vraiment sympa et hospitalière. Le service super.

LAKE VICTORIA SERENA RESORT Manager

09/11/2023 at 16:19

Merci Innocent d'avoir partagé votre merveilleuse expérience concernant votre récente visite au complexe. Nous sommes heureux de constater que le personnel était excellent et que la chambre attribuée était soignée et très propre. Nous espérons vous accueillir à nouveau dans un avenir proche.

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Collins M.

Visited in september 2023

Très accessible, surtout si vous venez ou allez à l'aéroport

LAKE VICTORIA SERENA RESORT Manager

09/11/2023 at 16:20

Merci Collins d'avoir partagé votre agréable expérience concernant votre récente visite au complexe. Au plaisir de vous accueillir à nouveau dans un proche avenir.

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Cute A.

Visited in september 2023

L'endroit est génial, il donne la tranquillité d'esprit à ceux qui recherchent des frissons.

LAKE VICTORIA SERENA RESORT Manager

09/06/2023 at 07:45

Merci Alex pour cette excellente critique et au plaisir de vous accueillir à nouveau dans un avenir proche.

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Stephen K.

Visited in september 2023

Service excellent

LAKE VICTORIA SERENA RESORT Manager

09/06/2023 at 07:46

Merci Stephen pour l'excellente critique et la note 5 étoiles.

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Tuhamire R.

Visited in september 2023

Très bien

LAKE VICTORIA SERENA RESORT Manager

09/06/2023 at 07:47

Merci Robert pour votre avis et au plaisir de vous accueillir à nouveau dans un proche avenir.

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lydia m.

Visited in august 2023

Endroit calme, tranquille et reposant.

LAKE VICTORIA SERENA RESORT Manager

08/31/2023 at 17:15

Merci Lydia d'avoir partagé votre merveilleuse expérience sur cette plateforme.

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martha e.

Visited in august 2023

Le meilleur lieu de mariage que l'on puisse avoir, je veux dire la nourriture, le service, oh incroyable

LAKE VICTORIA SERENA RESORT Manager

08/31/2023 at 17:17

Merci Eileen d'avoir partagé votre incroyable expérience concernant notre nourriture et notre service lors de votre récente visite au complexe. Au plaisir de vous accueillir à nouveau dans un avenir proche.

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Uri H.

Visited in august 2023

Un îlot de tranquillité dans la banlieue trépidante de Kampala. Il est assez éloigné du centre, juste au bord du lac Victoria, donc se rendre au centre aux heures de pointe et dans les embouteillages de Kampala pourrait nécessiter quelques patients. Mais la vue et l'air en valent la peine. Les chambres sont spacieuses et bien équipées. Le petit-déjeuner et le dîner buffet sont très variés et de bon goût. La piscine est super, le spa est très agréable et les jardins autour sont un plaisir pour les yeux. Les choses sont merveilleuses, essayez toujours d'aider de manière amicale. Ils donnent l'impression sincère qu'ils sont heureux que vous restiez dans leur hôtel.

LAKE VICTORIA SERENA RESORT Manager

08/31/2023 at 17:26

Merci Haelyon d'avoir partagé votre merveilleuse expérience concernant votre récent séjour au complexe et heureuse que ce soit génial. La direction est ravie de constater que vous avez apprécié la variété des plats proposés, la vue imprenable sur le lac Victoria, les installations du spa et le personnel amical.
Nous nous engageons à continuer d'offrir d'excellents produits et services d'accueil qui ajoutent de la valeur à nos clients et dépassent leurs attentes.
Merci encore d'avoir choisi de rester avec nous et au plaisir de vous accueillir à nouveau dans un avenir proche.

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Members' reviews on LAKE VICTORIA SERENA RESORT

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