CLASSICS HOTEL PARC DES EXPOSITIONS ^{* * *}

I'd strongly advise anyone to avoid this property - there were loud noises and cleaning (vacuuming which we could literally hear from the rooms above us) until past 3am on the second night of our stay as well as banging coming from around the corridors throughout the night.||When we tried to speak to someone about the issue while still at the hotel, we were told that the manager wasn't available and we were given a card with a contact email in order to send our complaint over.||They then reached out via automated message on Booking.com asking for feedback and a review, I explained the situation and requested a refund for the second night as our stay had been extremely disrupted. I was advised to send an email - which I did. This email and all subsequent emails were ignored.||I messaged again within Booking.com asking for someone to reply to me ASAP. Someone then replied calling me 'Sir' and asking 'what do you need from us?' and claiming to have received no email.||I replied asking them to check their spam folder, also advising that the outline of the issue was above in the message trail. Someone then replied with a message which included this statement:||"Please be assured that your refund request has already been forwarded to the appropriate department, and it will be processed as soon as possible."||A week later, I asked for an update as no refund had been received. I then chased two further times over the next three days, before finally getting a response from 'Hugo', saying that they refused to provide a refund.||After several more back and forth messages with Hugo, including him asking why we didn't say anything while we were still at the property (which, as mentioned above, we did) he still refused to provide any sort of refund and even suggested that he could offer me a 'great rate' on a future stay - which I found rude and rather ignorant.||The disruption and lack of sleep during our stay and the absolutely dreadful customer service experience when trying to raise a complaint has been the worst of my life.

I'd strongly advise anyone to avoid this property - there were loud noises and cleaning (vacuuming which we could literally hear from the rooms above us) until past 3am on the second night of our stay as well as banging coming from around the corridors throughout the night.

When we tried to speak to someone about the issue while still at the hotel, we were told that the manager wasn't available and we were given a card with a contact email in order to send our complaint over.

They then reached out via automated message on Booking.com asking for feedback and a review, I explained the situation and requested a refund for the second night as our stay had been extremely disrupted. I was advised to send an email - which I did. This email and all subsequent emails were ignored.

I messaged again within Booking.com asking for someone to reply to me ASAP. Someone then replied calling me 'Sir' and asking 'what do you need from us?' and claiming to have received no email.

I replied asking them to check their spam folder, also advising that the outline of the issue was above in the message trail. Someone then replied with a message which included this statement:

"Please be assured that your refund request has already been forwarded to the appropriate department, and it will be processed as soon as possible."

A week later, I asked for an update as no refund had been received. I then chased two further times over the next three days, before finally getting a response from 'Hugo', saying that they refused to provide a refund.

After several more back and forth messages with Hugo, including him asking why we didn't say anything while we were still at the property (which, as mentioned above, we did) he still refused to provide any sort of refund and even suggested that he could offer me a 'great rate' on a future stay - which I found rude and rather ignorant.

The disruption and lack of sleep during our stay and the absolutely dreadful customer service experience when trying to raise a complaint has been the worst of my life.

Vraiment super expérience

Parfait !

Un séjour absolument parfait ! L’hôtel est propre, confortable et idéalement situé, mais ce qui a vraiment fait la différence, c’est la qualité du service.

Un immense merci à toute l’équipe pour leur gentillesse et leur professionnalisme tout au long de mon séjour.

Mention spéciale à Hugo, qui a été particulièrement attentionné et toujours prêt à aider avec le sourire. Grâce à lui, je me suis senti accueilli comme à la maison. Je recommande cet endroit les yeux fermés !