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Members' reviews on KEMPINSKI HOTEL ISHTAR DEAD SEA
4.9/5
25 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
KEMPINSKI HOTEL ISHTAR DEAD SEA * * * * *
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I recently stayed at your hotel from Friday to Saturday and wanted to share my feedback. While there were aspects of my stay that I enjoyed, there were also significant issues that need to be addressed.
Firstly, I must commend your housekeeping staff for the exceptional cleanliness of the rooms. The rooms were spotless and well-maintained, which greatly contributed to a comfortable stay.
However, I must express my disappointment with other aspects of my experience. The condition of the pool was concerning, with several tiles missing and sharp edges that caused injuries to myself and my family. This is a serious safety hazard that should be addressed immediately.
Additionally, the service by the pool was slow and inefficient. Despite our efforts to get the attention of staff members, we experienced long wait times for service.
Lastly, its over prices considering the issues we encountered, I expected a higher level of service and amenities to justify the cost.
I hope that you will take this feedback into consideration and make improvements to ensure a more enjoyable stay for future guests????????
The waiters in the main restaurant (Eid, Jan & Talal) provided excellent service and were friendly and fun!