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Members' reviews on HOTEL GRAAL
4.3/5
21 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
HOTEL GRAAL * * * *
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+39 089 857 222
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Unfortunately we found the rooms to be rundown, outdated, awkward (a huge green pillar through the bathroom) and the complete opposite of what we expected from a website that quoted the rooms were 'newly renovated'. No toilet roll holder, the sink and the bath didn't drain easily and our lamp and fridge didn't work.
The service wasn't great either - when we arrived the receptionist was filing, but made us wait until she finished stapling her papers before she greeted us and it wasn't worth the wait. Our fridge broke during the stay, and they offered to fix it, but it was never fixed and they never communicated why, so we didn't have a fridge for the remainder of our stay - which is tricky when it's hot! The staff seem exhausted and over it - which I understand the stress of working in customer service, but it is your job.
The location is fabulous, walking distance to everything you need.
Very clean.
Consigliatissimo
A due minuti a piedi da Villa Rufolo e dalla piazzetta centrale di Ravello.
Leggo dagli altri giudizi di camere e struttura obsolete, senza forse conoscere neanche il significato della parola.
Personale della reception competente e disponibile. Un grazie particolare a Laura che ci ha anche risolto un problema di garage ad Amalfi, al di fuori quindi del nostro soggiorno in hotel.
Cortesissime le signore della colazione che, saputo del compleanno di mia moglie, le hanno portato, a sorpresa, una torta con una candelina sopra, peraltro buonissima (la torta ovviamente non la candelina...) anche perchè fatta in casa.
Cortese e cordiale la proprietaria, la Sig.ra Barbara.
Consigliato
- breakfast fantastic with fresh hand made juice of oranges and lemons,
- staff and people smiling !
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