CAFFE DEL MARE

I normally visit Caffe del mare as a regular, doing business in the area. The biggest problem is the shift supervisors and the COMMUNICATION that goes with the cafe. It seems the "way things are done" are not standardize. I live in the central part of the island and called the cafe at 6:00 pm to check to see when they are closing. A girl name Lorraine told me they close at 8 pm which was ideal as the drive was 1 hour away with my ETA on a Sunday being at 7:10 pm. The kitchen closes at 7:30 pm,

I informed her where I was coming form and she told me sure, do visit as two persons visiting should not be an issue to get a table as the larger tables, wait times are longer.

On my way, I called upon reaching on peakes on cocorite at 6:52 pm to say I am 10 mins away. and would like to place my order.

Someone name Sharla answered and stated that Lorraine left and the kitchen is closed and Lorraine did leave any messages of my call. I explained everything to her again and informed her that I was coming from far and was told that usually the kitchen closes at 7: 30 pm. I even related to her many tomes I came in the past and just like many other customers who came at 7:10 pm, there order was taken and they were facilitated.

I explained to her as a customer, do try and understand, I am almost there and yes Lorraine may not have mentioned that a guest called from far and is coming, but even if the guest may not be able to dine because some of your staff left for the evening with a busy clientele, the least you can do is to arrange the curbside pick up which i did not have any issues doing. It was like a outright BLATANT big NO and do turn back and don't come.

I ask the question, did I know that staff was leaving on a busy Sunday afternoon? I believe if workers take into account the customer expectations and really UNDERSTAND what they say and do to customers, then when they are in the same position as a customer, then and only then would they understand what it feels like on the other side of the counter.

It seems the communication process and the way the staff manages the establishment is very poor. Totally disappointed after making the trip. I think the owners need to SERIOUSLY review their customer service and their supervisors. Maybe a good suggestion is to hire some Venies who are WILLING to work and know and UNDERSTAND that if the business doesn't make money with customers like us, then they would stop looking at the establishment as just a job but rather the fact that they understand the hospitality industry and what Real customer service is all about.

This young lady who answered the phone was a total disappointment as she really didn't get this point.

There is another supervisor by the name of Kindy who is the total opposite and many times even when I would be leaving at 7:15 pm and customers are arriving, she would assist them as best can be. I was so sorry that she worked the morning shift. It seems the level of customer service runs high in Trinidad as many owners are at the mercy at times of employees when they try to get their business up to standard.
Very disappointing experience for the first and hopefully, I hope the last. I wouldn't recommend going here till the customer service is up and the rules are standardized. Don't beg for service if you have to pay for it. There are other options and a quick google search would make you realize how many other establishments and wider options are available.

I found a nice cozy, wider options on the menu, good prices at Maradeli Cafe on the corner of French and Robert Street Woodbrook and they opened late. They also had local as well as Latin and European food. Do I recommend it? Yes. The service was great as I left a nice tip with the waitress and they closed at 10 pm.

I think I will be giving cafe del marre a siesta for a while and hopefully if the service improves and they run the place not like a cepep gang and seriously try and understand what customer service and communication is about.
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Besides Marageli has wider menu choices and WAY better customer service.
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