Results Hotel Tulum

ANA Y JOSÉ HOTEL & SPA TULUM

Hotel • €€€

4/5

• 14 review

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Carte de l'emplacement de l'établissement

Carretera Tulum-Boca Paila, km. 7, Tulum Playa, Tulum, Mexico

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+52 998 880 5629

2024

Recommended

• 2024

Hotel located in Tulum, offering a collection of exclusive residences with rustic touches and intimate spaces.

Ana and José take you back to the origin to connect you to the essential, in an environment of peace and harmony, at the foot of the sea and the jungle. The hotel has a collection of exclusive residences with rustic touches and intimate spaces to escape to. Four swimming pools, gourmet restaurant, spa and massages on the beach... Everything contributes to the calm, the natural beauty of the place, the simple and luxurious pleasures at the same time. A superb address.

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Opening time and information on ANA Y JOSÉ HOTEL & SPA TULUM

22 suites in bungalows and one villa (for 6 persons). Bungalows from 360 US$ garden side and 480 US$ beach front. Villa from 1 280 US$.

Owner's Message

Paradise is everything you've heard and more. You're finally here, you've reached our charming place, the place of your dreams, a unique boutique hotel in Tulum. Welcome to Ana y José Hotel & Spa, Tulum's most emblematic room. Escape the ordinary and experience the joy of staying in a sanctuary of breathtaking beachfront views and unique surroundings.

ANA ET JOSE | TULUM BEACH HÔTEL & SPA

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Members' reviews on ANA Y JOSÉ HOTEL & SPA TULUM

4/5

14 reviews

Value for money

Location

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Nsherrod 9.

Visited in march 2024

First I want to make it clear that I did not stay at Ana y Jose. Rather, I made a reservation for the beach club, however I was not able to attend due to an emergency on the same day as my reservation! Mind you they closed at 7pm on the day of the reservation. I kindly asked for a refund or a honoring of my ticket for a different day while in Tulum and the Hotel/beach club replied “per no show, apply full penalty non-refundable.” And they asked me if I would like to buy another ticket for a different day instead of honoring my original purchase. In my experience, a good customer service gesture would be to at least honor my ticket for another day as I asked. The refund would also be a no brainer had someone had an emergency as I did and could not attend. The business itself looks beautiful and I love Tulum, just wish I didn’t have a sour experience with the Ana y Jose online staff. Make sure you definitely will show up to your reservation! They have no compassion for unexpected emergencies.

Sophie C.

Visited in march 2024

Beach club de qualité : Magnifique endroit, vue incroyable sur la magnifique plage de Tulum
Service top !

Luz D.

Visited in february 2024

Es un sitio tranquilo, las hamburguesas son exquisitas y la atención fue excelente, la playa es un encanto

Tatiana S.

Visited in february 2024

I wanted a chill place to rest that didn’t have blaring music, and had a nice bed / atmosphere. This place delivered so much that we returned another time before leaving. Great food and service was on point. Has valet parking, beautiful beach club area - a premium experience. Thank you Jorge and Gustavo for the amazing service and local recommendations ???????? you made our time in Tulum that much better!

Marta F.

Visited in february 2024

Évitez cet hôtel à tout prix !

À notre arrivée une caution de 3000 dollars nous a été demandés. Ainsi que des frais de séjour qui n’étaient pas mentionnés dans notre réservation !

Nous avons quitté l’hôtel le 4 janvier et jusqu’à ce jour nous n’avons pas reçu l’argent de la caution. Et après une multitude de tentatives de prise de contact avec l’hôtel afin de réclamer la caution, ce dernier se délibère de toutes responsabilités. Ces derniers affirment qu’ils sont dans l'incapacité de nous fournir une aide quelconque car ce n’est pas de leur responsabilité mais celle de la banque. Nous parlons ici même, d’une caution de 3’000 dollars.
Je tiens à vous faire part de notre séjour et par la même occasion vous déconseiller cet hôtel.

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