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Members' reviews on HACIENDA REAL DEL CARIBE HOTEL

3.1/5
24 reviews
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Value for money
Location
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gregorio Salinas Hernandez
gregorio Salinas Hernandez
Visited in april 2024
Es un hotel muy higienico, con todo lo necesario para que disfrutes tú estancia en dicho lugar y muy bien ubicado.
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Enrique Alvarez
Enrique Alvarez
Visited in april 2024
Tiene buena ubicacion para ir a la quinta avenida
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Rosana Arana
Rosana Arana
Visited in april 2024
Lindo hotel muy bien ubicado,en el exterior mucho ruido pero los vidrios son gruesos y pude dormir,muy pintoresca la vista desde la pileta,lindo balcón y linda habitación,lo recomiendo
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Roberto padilla
Roberto padilla
Visited in april 2024
The rooms are very basic but comfortable service is good rooms are clean
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Saverio Di Tano
Saverio Di Tano
Visited in april 2024
Pessimo albergo
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Veronica
Veronica
Visited in april 2024
El hotel muy pintoresco y bonito pero las camas son duras, no nos pusieron sábanas, tuve que pedirlas.Olor a viejo en la habitación y mucho ruido hasta las 3 am por la discoteca.El baño se inunda y tiene escalón peligroso , eso sí, excelente ubicación
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Soja
Soja
Visited in april 2024
Horrible experience. We arrived and attempted to check in around 6pm, but were told that there was a “broken” pipe in the designated room and there were no other rooms available. So we essentially will have to stay at the room with no water, or go to their sister location. At this time it’s so late and we were traveling with a 1 year old, so went to the other hotel. The quality of the sister hotel is noticeably inferior to the one that we booked, smaller room, no elevator, further away from city center and etc. We paid for the more expensive hotel with breakfast and at downtown, but ended up somewhere further away, cheaper, and no breakfast. There was no offer to reimburse the difference or anything along that time. Highly disappointed with the management team.
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Paula Dominguez
Paula Dominguez
Visited in april 2024
Hotel que cumple su funcion de dormir, las habitaciones super regulares pero super bien ubicado. Decoracion estilo veracruz
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Silvia Carducci
Silvia Carducci
Visited in april 2024
Posto meraviglioso nel centro di Playa del Carmen. Ogni tipo di servizio ad un passo con spiagge stupende!! Consiglio bar di fronte per una fantastica colazione anche all'italiana buonissima!! Personale carinissimo e disponibile. Piscina molto carina e camere pulite e spaziose dotate di ogni comfort. Ci torneremo se possibile!!!
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Maëllita
Maëllita
Visited in april 2024
Petit hôtel agréable et bien situé. Les équipements semblent néanmoins souffrir du temps et de l’humidité qui est très présente dans la chambre.
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Agathe Poupeney
Agathe Poupeney
Visited in march 2024
Le chambre etait spacieuse, avec un bemol : Une lampe de chevet pour le lit deux personnes.
L'accueil est correct, le gardien de l'hôtel est par contre tres désagréable.
L'hôtel de part sa localisation à côté d'une boîte de nuit est extrêmement bruyant. Impossible de dormir sans bouchons d'oreille...
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Rodolfo Diaz
Rodolfo Diaz
Visited in march 2024
Confortable y muy céntrico
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Eliana Romero
Eliana Romero
Visited in march 2024
La ubicacion es super genial esta muy cerca a la zona turistica, restaurantes y playas.
La alcoba que nos dieron, el baño se inundaba cuando nos bañabamos.
Almohadas muy duras y viejas.
El control del tv no servia.
El cuarto demasiado oscuro con un olor a viejo.
En cuanto al servicio hay personas muy formales como Andres el chico q nos dio la bienvenida como otras personas que tienen una actitud muy fea y fuerte para con los clientes.
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Anahi LJ
Anahi LJ
Visited in march 2024
Es un hotel bien ubicado, limpio y con bien servicio, lo único q no me gusto es que tardan demasiado en entregar la habitación creo un punto para considerar, el personal amable y servicial.
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Nathan Denisse
Nathan Denisse
Visited in march 2024
I had an extremely disappointing experience at this hotel, primarily due to the staff's unpleasant attitude. They denied me access to my room for over an hour at 1 AM, preventing me from getting the rest I desperately needed. The quality of service was deplorable, with a complete disregard for guest comfort and satisfaction. My advice: avoid this place!
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Stephane Guegan
Stephane Guegan
Visited in march 2024
hôtel ultra ultra ultra bruyant, on ne peut pas boire d'alcool à la piscine ou se baigner après 21h00 mais les réceptionistes laisse les gens hurler sans aucune raison, toute les nuits c'est le bordel ! ils laissent même les bouracho se baigner et crier après minuit. le silence ici c 3h du matin! Bon courage à ceux souhaitant visiter cette magnifique partie du pays! ha oui la discothèque derrière, mais c'est cadeau à côté des hurlement toute les nuits ! les réceptionistes devraient se rappeler qu'un hôtel c'est aussi fait pour dormir !
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raquel iantana
raquel iantana
Visited in march 2024
Ubicación excelente, pero si venis a descansar olvídate, la música en la peatonal se escucha como si estuvieses ahí, IMPOSIBLE DORMIR!!
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Ryan L
Ryan L
Visited in march 2024
When booking this hotel make sure to check all vendors! I booked directly through the hotel and it cost me $140 when other vendors were charging $40 a night. Never saw such big differences in prices so be sure to check.

It was hard to get more than 3 hours of sleep because there's a rooftop bar/club that runs until 3am every day of the week. There was ongoing construction inside the hotel so again sleep was limited to about 4 hours. It's a nice hotel with a very chill vibe. The staff were wonderful and accommodating. I really wanted to give this hotel more than a 2 star. Maybe when I return, I can update this review.
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Titi 3.
Titi 3.
Visited in february 2024
Stayed a few years ago. Its the best place to stay. Price, hospitality, breakfast all excellent.
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German GC
German GC
Visited in february 2024
No hicieron la factura como se los pedí. Y no la corrigieron. ☹️????????????????????????????????????????????????????????????????????????????????????????????????????????????
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Mats Jiewertz
Mats Jiewertz
Visited in february 2024
No beach towels available. Worn out hotel room.
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Diego Villalpando
Diego Villalpando
Visited in february 2024
Súper céntrico y práctico, si like, si lo recomiendo
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Mike Stevens
Mike Stevens
Visited in february 2024
We had a room (106) that smelled like diesel. No other place in the hotel smelled like this. The hotel was really nice but we were near the mechanical room and laundry. Please add some exhaust to those. We actually took video of the hotel because it was so lovely but...
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Iris Lous
Iris Lous
Visited in february 2024
Gelegen in een uitgaansgebied waardoor geluidsoverlast.
Slechte wifi en helaas onvriendelijk personeel.
Kamer was verouderd. Bedden werden enkel opgemaakt, niet verschoond gedurende 4 nachten.
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HACIENDA REAL DEL CARIBE HOTEL * * * *

HACIENDA REAL DEL CARIBE HOTEL

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Calle 10 esq. 10th Avenue, Playa Del Carmen, Mexico
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+52 984 873 3134
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