KEMPINSKI SEYCHELLES RESORT * * * * *
Hotel
•
€€€
2024
Recommended
•
2024
Directly on Baie Lazare, this five-star establishment stands out as one of the island's most upscale. Planted in the heart of an exceptional site, with its cliffs and lush vegetation, the building's imposing yet airy structure houses three restaurants and a bar. Around it, a spa and six buildings house the 148 state-of-the-art rooms, decorated in contemporary style. A wide range of activities are on offer, including tennis, snorkeling, diving, billiards and yoga.
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Members' reviews on KEMPINSKI SEYCHELLES RESORT
4.7/5
183 reviews
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First of all, we would like to thank you for your stay with us and for taking the time to leave us a detailed review on Google.
We take great pride in our team members and we are glad to read that you were impressed with the service skills of Babhra. Your special mentions will be shared with her.
It would be a privilege for us to welcome you back so that you can experience even more of our hospitality.
Yours very truly,
Oliver Kuhn
General Manager
There are so many plus points but a few to mention :
Rooms are kept spotlessly clean, are spacious and have all the facilities expected of a five star resort.
The location is fantastic with our sea view room being 50 m from the beach. White sandy beach with turquoise blue ocean. It’s the ultimate exotic beach location for a relaxing holiday
Great facilities and events - a full daily schedule of fitness and cultural events to take part in and changes on a daily basis..
Exemplary New Years Eve gala dinner. Complete professionalism from the entire team made this is never to be forgotten experience.
Staff are open and friendly with a can do attitude. Particular shout out to Lady in Red - Aleksandra and to the Fitness team of Kenny and Charles.
Areas for improvement. The Management should take note of where things should be looked at as this would move the overall rating from great to awesome :
Early arrivals which we were given our Emirate flight landed at 0600 are expected to pay circa euro 50 per head for the buffet breakfast. Being hungry after an overnight trip this was not a positive first impression. Make it complimentary - it doesn’t cost you anything and will build goodwill.
Dinner buffets. The food from night to night is 70% the same and the international aspect is extremely limited. This meant we took the buffet only once. This variety of the foods needs to be increased to make the buffet format attractive.
The a la carte restaurant had very inconsistent service. On 4 separate evenings we did not receive what we ordered, service was extremely slow although the food was mostly good when it was served.
There was little or no management oversight of the restaurants or the staff. Management was extremely low key and I saw no greeting of or interaction with the guests.
Lactose free options were limited. It’s expected that full option is available nowadays.
Overall however the pluses far outrated the negatives and have no hesitation to recommend the Kempinski to other visitors to the Seychelles.
First of all, we would like to thank you for your stay with us and for taking time to leave us a detailed review on Google.
Our core mission is to excel in our service delivery and we are glad that the same was reflected to a large extent in your stay.
The entire team is delighted to read that you were impressed with different aspects of your stay ranging from our New Year's eve celebrations to the professionalism of our team members.
We are equally grateful for the areas for improvements as highlighted by you such as the handling of early arrivals as well as our culinary offerings. Further discussions will be done based on your valuable points.
It would be a privilege for us to welcome you back so that you can experience even more of our hospitality.
Yours very truly,
Oliver Kuhn
General Manager
Thank you for your recent stay with us and for taking time to leave us a review here on Google.
Our core mission is to excel in our service delivery and we are glad that the same was reflected in your stay.
We take great pride in our team members and we are glad that Barbara impressed you with her service skills. Your special mentions will be shared with her.
We would feel honored to welcome you back in the near future for even more of our highly sought for hospitality.
Warm tropical regards,
Oliver Kuhn
General Manager
Special thanks to Uluk from Le Petit Chef restaurant who made our celebration evening magical!
We feel honored that you selected us as your choice of accommodation during your time in Seychelles.
At Kempinski Hotels, we strive for service of excellence and we are glad that the same was reflected in your stay.
People are key assets to any organization and we are glad that you were impressed with the service skills of Ufuk. Your special mentions will be shared with him.
The team is also delighted to read that you were impressed with our unique 'Le Petit Chef' concept.
It would be a privilege for us to welcome you back so that you can experience even more of our hospitality.
Yours very truly,
Oliver Kuhn
General Manager