Results Cocktail bar Balaclava

PIANO ROUGE LOUNGE BAR

Cocktail bar
4.2/5
30 review

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Carte de l'emplacement de l'établissement
The Address Boutique Hotel & Residences - Port Chambly, Balaclava, Mauritius
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+230 405 3000
I am the owner
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2024
Recommended
2024

The red lacquered grand piano, a major decorative element, is the icon of this place, and also the "border" between the outside part of the bar, very lounge under its stretched canvas, and the inside section, design and fun, with its flat screens and its red billiards. It is one of the trendiest places in Mauritius, quite busy on weekends, more cocooning the rest of the time, with a fire-breathing fountain and large sofas where you can lounge on the terrace. Nice selection of cocktails and wines, and a small menu of dishes to nibble without necessarily sitting down.


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Members' reviews on PIANO ROUGE LOUNGE BAR

4.2/5
30 reviews
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You have already submitted a review for this establishment, it has been validated by the Petit Futé team. You have already submitted a review for this establishment, awaiting validation, you will receive an email as soon as it is validated.
Visited in october 2023
Dear Management,

It's very unfortunate but I have to say that my latest experience at the space was atrocious. I booked a Brazilian wax for 11 am, but I got a call to push my appointment for an hour later. That's excusable of course, however the product used to perform my wax was everything but proper. Does the space manager check their products before a treatment ? Please note that we are speaking about a very sensitive region on a woman's body ! The wax wouldn't dry as fast as it should and it would break all the time leaving awful pain. The therapist knew that the product was bad and she apologised however it doesn't cover the fact that I paid full price for a treatment that was incomplete because the spa couldn't be mindful about its products.

Arriving at the checkout point/Spa reception, the lady in charge was nothing but inconsiderate. She insisted that the product is good and they have done with with several customers (please note that the therapist clearly apologised saying this has never happened before when in the treatment room with me) and that she will have to check to know. This is a shame for the Ninty Six hotels to be honest. Where's the customer service that you normally provide ? Being a former resident, its sad to see how lightly issues are handled within the spa now.

Please consider.
Thank you.
PIANO ROUGE LOUNGE BAR
PIANO ROUGE LOUNGE BAR Manager
11/03/2023 at 08:35
Dear valued guest,
We are very sorry to hear about your unpleasant experience at our spa. We appreciate your feedback and we take it very seriously. We always strive to provide the best service and products to our customers, and we apologize for any inconvenience or discomfort you may have experienced.
We would like to assure you that we use the same product on other clients and no such cases have been reported. However, we will still look into the matter to ensure that our product meets the highest quality standards. We will also review our staff training and communication to avoid any misunderstanding or miscommunication in the future.
We hope to see you again soon and make up for your dissatisfaction.
Warm regards,
Warren Bacchus – General Manager
Visited in october 2023
Un luogo molto rilassante, con piscina e paesaggio suggestivo, nel percorso del vilaggio puoi incontrare qualche scimmietta
Il cibo servito nei vari ristoranti é ottimo
PIANO ROUGE LOUNGE BAR
PIANO ROUGE LOUNGE BAR Manager
02/08/2023 at 12:14
Dear valued guest,

Thank you for taking the time to write this review. It gives us immense pleasure to learn that you had a great experience at our hotel and made the most of our amenities. Guest experience remains our priority and we are glad that we've been able to meet your expectations in terms of service. We hope that you also had the opportunity to enjoy delicious dishes and live cooking with our teppanyaki chef at Izumi restaurant. Looking forward to welcoming you again very soon.

Kind regards,
Warren Bacchus - General Manager
Visited in october 2023
Went there for Lunch only...Great food+ the beautiful view
PIANO ROUGE LOUNGE BAR
PIANO ROUGE LOUNGE BAR Manager
10/13/2023 at 14:53
Dear valued guest,
We appreciate your kind words and positive feedback. It is wonderful to hear that you had a great time at our hotel. We would love to have you back for a longer stay so that you can explore more of our amazing amenities and services. You can pamper yourself with our spa and beauty treatments at I Spa club, work out at our gym, have fun with our kayak activities, relax at our swimming pool, and much more. We look forward to welcoming you again soon.
Kind regards,
Warren Bacchus – General Manager
Visited in september 2023
Pratique car à côté de Jin Fey. Bel hôtel, chambre propre. On sent qu'il manque un directeur présent surtout sur la partie restaurant. En revanche très surpris de la qualité de la restauration. Le resto japonais est très bon ainsi que le restaurant du bas. Bravo au chef
PIANO ROUGE LOUNGE BAR
PIANO ROUGE LOUNGE BAR Manager
09/22/2023 at 08:03
Dear valued guest,
Thank you for your review and for choosing The Address Boutique Hotel. We are glad to hear that you had a nice stay
We hope that you also had the chance to enjoy a relaxing spa treatment. Our spa offers a variety of services, such as massages, facials, body scrubs, and aromatherapy. You can relax and rejuvenate your body and mind in our serene and soothing environment. Our spa therapists are highly trained and experienced, and they will make sure that you have a memorable and satisfying experience.
We hope to see you again soon. Thank you for your support and loyalty.
Warm regards,
Warren Bacchus – General Manager
Visited in september 2023
Perfect
PIANO ROUGE LOUNGE BAR
PIANO ROUGE LOUNGE BAR Manager
09/22/2023 at 08:03
Thank you for this great rating.

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