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MAISON ROUGE STRASBOURG HOTEL & SPA * * * * *

Hotel €€€
4.4/5
38 notice

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Carte de l'emplacement de l'établissement
4, rue des Francs-Bourgeois, 67000Strasbourg, France
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03.88.32.08.60
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2024
Recommended
2024

A hotel with a hushed, refined ambience, offering superb rooms with top-quality amenities and suites with private lounge.

A veritable institution in the heart of the city, Maison Rouge Hotel & Spa promises a timeless escape. In a hushed, refined atmosphere, you'll be seduced by the elegance of the décor, where Alsatian codes and traditions mingle with Art Deco touches. The rooms and suites are spacious, elegant and comfortable, and feature top-of-the-range equipment and bedding, as well as a sophisticated design. An establishment where luxury and authenticity meet, for a unique experience.


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Members' reviews on MAISON ROUGE STRASBOURG HOTEL & SPA

4.4/5
38 reviews
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Value for money
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Visited in january 2024
Un emplacement au cœur de Strasbourg, personnel très professionnel, un espace en plein renouveau
Visited in january 2024
Unser schönstes Hotel bislang
Visited in january 2024
飯店位置很好,附近有聖誕市集還有超美的大聖誕樹,也有精品可以逛!隔天享用早餐的空間也很美!
Visited in january 2024
The absolute best hotel I have had the pleasure of staying in France. From the checkin, to the breakfast, and the bar...everything was divine.

The location was sublime, absolutely a dreamy stay. An Ode to how Autograph Collection hotels should be, and especially way beyond the standard I have been experiencing lately. The design of this hotel deserves to be shared in magazines, they got it right!
Visited in january 2024
Maison Rouge did not meet my expectations for an autograph collection hotel. I have stayed at many autograph collection hotels around the world for leisure and the Maison Rouge does not provide comparable service. The front desk staff were cold and unfriendly. At check in I was assigned a room with a strong sewage odour (room 420) and the room was entirely too warm. When we reported this to reception they said that they would need to come "verify" the issue and when they looked at the room we were told "you won't need to worry about the room being too hot because the heat system is not working in that room anyways." If the heating is not working in the room why was it being used and assigned to guests? At check in my marriott status was not recognized and I needed to ask about breakfast and the food and beverage credit, which only covers non alcoholic beverages. This is something I've never encountered at other autograph collection hotels and was extremely disappointing. The breakfast was also disappointing, with many of the pastry items being served stale. The final straw with the stay was seeing a guest's dog peeing in the reception area which was not addressed at all by staff watching. The staff could have at least phoned someone to throw a towel down while they took care of other guests. Overall I would have to recommend marriott members who expect their loyalty to be acknowledged to stay at another marriott in the area.
MAISON ROUGE STRASBOURG HOTEL & SPA
MAISON ROUGE STRASBOURG HOTEL & SPA Manager
01/04/2024 at 10:51
Dear Matthew,
Thank you for taking the time to review your stay.

We regret to hear about the issues you encountered during your stay. Our team is trained to provide warm and attentive service, and it's disheartening to learn that your interaction at the front desk did not reflect this standard. Furthermore, we acknowledge the importance of recognising loyalty program status and apologise for any oversight at check-in.

Regarding room temperature, we typically have a set standard for comfort, yet we are always willing to assist with any adjustments upon request. The unexpected odor and heating issue in the room you were assigned is certainly not up to our usual standards. We take such feedback seriously and will address your concerns.

Additionally, our breakfast aims to delight with fresh, local specialties, and we're looking into your comments to ensure the highest quality is maintained.

The incident in the reception area is not indicative of our norm, and we'll reinforce the importance of prompt and appropriate responses to such situations with our team. Rest assured, we are dedicated to providing an exceptional experience for all our guests.

We hope to be able to welcome you back on a return visit for an improved experience.
Wishing you a very Happy New Year,

Carine Kienle, General Manager

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