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2024
Recommended
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2024
Founded in 1972, Mason's Travel is one of the heavyweights of local tourism and is present on the three main islands. It will be able to take charge of your entire stay on the archipelago as soon as you get off the plane, since Mason's obviously has an office at the airport. In addition to offering numerous excursions on land or sea (especially thanks to its boats) and visits with guides who are always highly qualified, this receptionist can also take care of renting a vehicle and organizing your transfers to the airport and/or the pier.
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Members' reviews on MASON’S TRAVEL
3.9/5
32 reviews
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The crew on the boat were indeed commendable - friendly and accommodating. However, the tour did not live up to the promises made by our representative, Linda. Throughout the excursion, we primarily learned about coconuts, with a stark contrast between Linda's description and the actual tour content. The promised exploration of various locations turned into a rushed and disappointing visit to the coconut factory.
The most disappointing aspect of the experience was the organization of the tour. Instead of a leisurely exploration, we felt herded like animals, shuttled around in trucks with little time to appreciate the listed attractions. The entire experience was marred by a sense of rush, leaving us eager to return to our resort.
The situation took a turn for the worse when we approached Linda the next day to express our concerns. Her demeanour shifted noticeably, becoming rude and unsympathetic. Instead of addressing our grievances with professionalism and empathy, Linda's response further soured our impression of Mason's Travel.
Feeling dissatisfied and undervalued as customers, we made the decision to cancel our remaining excursions with Mason's Travel and opted for a different provider that better aligned with our expectations. It's regrettable that what started as a promising introduction turned into a disappointing and unfulfilling experience.
In conclusion, while Mason's Travel may have some positive aspects, my personal encounter with them was marred by a discrepancy between promises and reality, a rushed and unfulfilling tour, and a lack of professional customer service when voicing concerns. As travellers seeking memorable experiences, we expected more from Mason's Travel and were ultimately left disappointed.
Thank you for taking the time to share your detailed feedback following your recent experience with Mason's Travel.
Your kind words about our driver and boat crew are appreciated, but we deeply regret that your tour did not meet your expectations. We apologise if you felt that there were discrepancies between the description and the actual tour content, as well as any sense of rush that marred your exploration.
Our Island Duo tour of Praslin and La Digue, is our most popular excursion, and certainly is quite a fast-paced day of exploration, featuring the top attractions on two islands. It’s perfect for visitors that would like to see and experience as much of the islands as possible, in a short amount of time.
However, we do understand that some clients value a more leisurely pace of exploration and, for this reason, we have developed range of island tours to suit each client’s individual needs. For clients hoping to explore La Digue at their own pace, we always recommend La Digue: Bikes & Beaches – a full day, self-guided tour that included access to La Digue’s top attractions . We believe that this tour was recommended to you and your family.
We sincerely apologies for any perceived rudeness or an unsympathetic demeanor exhibited after your tour. This is certainly not reflective of the level of professionalism and empathy we expect from our team. We take your concerns seriously and will be addressing this internally to ensure our service aligns with the high standards we strive for.
It's disheartening to learn that your overall impression of Mason's Travel was negatively impacted. We genuinely value your feedback, as it helps us identify areas for improvement.
If there's anything more specific you would like to share or discuss, please feel free to reach out. We appreciate your insights and hope to have the opportunity to restore your faith in our services in the future.
Warmest island regards,
Your Mason’s Travel Team
Thank you very much for this wonderful review. The entire team is delighted to hear that you enjoyed our well-organised trips and island tours. We hope that it is not too long until we are able to welcome you back to Seychelles and even more island adventures!
Warmest island regards,
Your Mason's Travel Team
Nun aber:
1) Abholservice am Morgen: Pünktlich, schnell, freundlich. Aber stets mit einer Hand am Mobilephone und nur mit einer Hand am Steuer...
2) Rückfahrservice am Abend: Es war den bereits Anwesenden Busfahrern nicht klar, welcher andere Bus in den Süden fuhr... so stieg ein Päärchen in den falschen Bus. Wir haben gottlob noch einmal mehr nachgefragt, statt der Vermutung des einen Fahrers Folge geleistet....
3) Im Package hätte ein BBQ enthalten sein sollen (ist auch momentan so noch ausgeschrieben - includes BBQ Lunch). Das bedeutet etwas mit Grill, soviel ich weiss..., stattdessen gab es - durchaus schmackhaft, aber trotzdem - Currys - auf dem Schiff...
Moyenne ist natürlich informativ und sehr schön. Auch das Schnorcheln war toll. Die Sicht nicht ganz so klar, aber dafür kann Manson nichts, es war noch leicht windig und der erste Tag nach Regenfällen. Das Glas-Seitenfenster-Unterwasser-Boot... Gut, dass die enge Erfahrung nicht allzu lange dauerte. Wegen dem Ziel, sich vor dem Schnorcheln über die Unterwasserwelt zu informieren, macht es Sinn.